# PolyAI

> Enterprise platform for building and managing voice-based conversational agents for customer service

- **Canonical URI:** https://www.vioscale.ai/software/polyai
- **Category:** Voice AI Agents
- **Homepage:** https://poly.ai
- **Also known as:** polyai
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-25T21:58:16.727Z

## Vioscale score

**47.1 / 100**, confidence 60% (medium). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 0 | 0.052 | 0 | - |
| reliability | 45 | 0.073 | 3.3 | ✓ |
| capabilities | 91.6 | 0.04877777777777778 | 4.5 | ✓ |
| integrations | 8.7 | 0.04066666666666666 | 0.4 | ✓ |
| security_posture | 95 | 0.073 | 6.9 | ✓ |
| pricing_transparency | 0 | 0.084 | 0 | ✓ |

## Pricing

_As of 2026-08-25, [verify at source](https://poly.ai/pricing). Independently observed._

Usage-based

> Per-minute usage pricing; custom quotes required

## About

A cloud-based platform that enables organizations to build, deploy, and manage conversational voice AI agents for customer interactions. Provides both visual no-code builder and developer SDK options, with built-in compliance, security, and integration capabilities.

_Independently observed._

## Platform & deployment

- **Platforms:** CLI, Web
- **Deployment:** Cloud / SaaS, On-premise, Self-hosted

## Integrations (1)

_Independently observed._

- ModMed

## Capabilities

_The capabilities that matter for Voice AI Agents. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Capabilities** | |
| Deployment model | No code saas platform |
| Sub second latency and interruption barget in handling | ✓ |
| Dynamic mid call API function execution | ✓ |
| Live human handoff and call transfer logic | ✓ |
| Emotion prosody and custom voice cloning | ✓ |
| Inbound reception and ivr routing replacement | ✓ |
| Outbound dialing and campaign management | - |
| Post call transcription and CRM sync | ✓ |
| Voicemail detection and answering machine drops | - |
| Twilio vonage bring your own carrier byoc support | - |
| SOC2 type ii | ✓ |
| HIPAA compliance for medical appointment setting | ✓ |
| Pricing model | - |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.model | commercial | [link](https://poly.ai/pricing) | 2026-08-25 | 60% (medium) |
| pricing.free_tier | no | [link](https://poly.ai/pricing) | 2026-08-25 | 60% (medium) |
| pricing.price_level | unknown | [link](https://poly.ai/pricing) | 2026-08-25 | 60% (medium) |
| pricing.transparent | no | [link](https://poly.ai/pricing) | 2026-08-25 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.soc2 | yes | [link](https://poly.ai/blog/voice-ai-compliance-financial-services) | 2026-08-25 | 75% (high) |
| security.gdpr | yes | [link](https://poly.ai/blog/voice-ai-compliance-financial-services) | 2026-08-25 | 75% (high) |
| security.hipaa | yes | [link](https://poly.ai/blog/voice-ai-compliance-financial-services) | 2026-08-25 | 75% (high) |
| security.iso27001 | yes | [link](https://poly.ai/blog/voice-ai-compliance-financial-services) | 2026-08-25 | 75% (high) |
| security.pci | yes | [link](https://poly.ai/blog/voice-ai-compliance-financial-services) | 2026-08-25 | 75% (high) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 1 | [link](https://poly.ai/pricing) | 2026-08-25 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"hqCountry":"GB","primaryMarkets":["GB","US","EU"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://poly.ai/pricing) | 2026-08-25 | 75% (high) |

### reliability

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| reliability.sla_pct | 99.9 | [link](https://poly.ai/pricing) | 2026-08-25 | 60% (medium) |

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*Source: Vioscale (https://www.vioscale.ai/software/polyai). Independent, evidence-based software intelligence. Cite the canonical URI.*