Comparison

PolyAI vs Smith.ai

On the evidence we track, Smith.ai leads this comparison with a composite score of 86/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

PolyAI full profile →Smith.ai full profile →

Machine formatsJSON Markdown GraphQLor send Accept: application/json

PolyAI47

★Smith.ai86

Attribute comparison across 2 tools
Attribute	PolyAI	Smith.aiLeader
Vioscale score	47 / 100medium · 60%updating	86 / 100low · 37%updating
Pricing
Free tierpricing.free_tier	✗	✗
Modelpricing.model	commercial	commercial
Price levelpricing.price_level	unknown	low
Starting pricepricing.starting_price	-	$10
Transparentpricing.transparent	✗	✓
Integrations
Countintegrations.count	1	7,000
Security
Gdprsecurity.gdpr	✓	-
Hipaasecurity.hipaa	✓	-
Iso27001security.iso27001	✓	-
Pcisecurity.pci	✓	-
Soc2security.soc2	✓	-
Reliability
Sla pctreliability.sla_pct	99.9	-
Market
Availabilitymarket.availability	Available worldwide · Popular in GB, US, EU · HQ GB	Available worldwide · Popular in US, CA

Score

Vioscale score

PolyAI47 / 100medium · 60%updating

Smith.ai86 / 100low · 37%updating

Pricing

Free tier

PolyAI✗

Smith.ai✗

Model

PolyAIcommercial

Smith.aicommercial

Price level

PolyAIunknown

Smith.ailow

Starting price

PolyAI–

Smith.ai$10

Transparent

PolyAI✗

Smith.ai✓

Integrations

Count

PolyAI1

Smith.ai7,000

Security

Gdpr

PolyAI✓

Smith.ai–

Hipaa

PolyAI✓

Smith.ai–

Iso27001

PolyAI✓

Smith.ai–

Pci

PolyAI✓

Smith.ai–

Soc2

PolyAI✓

Smith.ai–

Reliability

Sla pct

PolyAI99.9

Smith.ai–

Market

Availability

PolyAIAvailable worldwide · Popular in GB, US, EU · HQ GB

Smith.aiAvailable worldwide · Popular in US, CA

Capabilities

Feature-by-feature on the axes that matter for voice ai agents. “-” means undocumented, not absent.

Capability comparison for Voice AI Agents
Capability	PolyAI	Smith.ai
Capabilities
Deployment model	No code saas platform	No code saas platform
Sub second latency and interruption barget in handling	✓	✓
Dynamic mid call API function execution	✓	✓
Live human handoff and call transfer logic	✓	✓
Emotion prosody and custom voice cloning	✓	✗
Inbound reception and ivr routing replacement	✓	✓
Outbound dialing and campaign management	-	✓
Post call transcription and CRM sync	✓	✓
Voicemail detection and answering machine drops	-	✗
Twilio vonage bring your own carrier byoc support	-	✗
SOC2 type ii	✓	✗
HIPAA compliance for medical appointment setting	✓	✗
Pricing model	-	Per minute usage based

Capabilities

Deployment model

PolyAINo code saas platform

Smith.aiNo code saas platform

Sub second latency and interruption barget in handling

PolyAI✓

Smith.ai✓

Dynamic mid call API function execution

PolyAI✓

Smith.ai✓

Live human handoff and call transfer logic

PolyAI✓

Smith.ai✓

Emotion prosody and custom voice cloning

PolyAI✓

Smith.ai✗

Inbound reception and ivr routing replacement

PolyAI✓

Smith.ai✓

Outbound dialing and campaign management

PolyAI-

Smith.ai✓

Post call transcription and CRM sync

PolyAI✓

Smith.ai✓

Voicemail detection and answering machine drops

PolyAI-

Smith.ai✗

Twilio vonage bring your own carrier byoc support

PolyAI-

Smith.ai✗

SOC2 type ii

PolyAI✓

Smith.ai✗

HIPAA compliance for medical appointment setting

PolyAI✓

Smith.ai✗

Pricing model

PolyAI-

Smith.aiPer minute usage based

What each one is

The product in its own terms, so the numbers below have context.

PolyAI

A cloud-based platform that enables organizations to build, deploy, and manage conversational voice AI agents for customer interactions. Provides both visual no-code builder and developer SDK options, with built-in compliance, security, and integration capabilities.

Independently observed

Smith.ai

Leader

Manages inbound and outbound business calls 24/7 using AI agents and live North America-based handlers to screen and qualify leads, capture intake details, and book appointments automatically into business systems.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

PolyAI

Usage-based

Per-minute usage pricing; custom quotes required

as of 2026-08-25verify ↗

Smith.ai

Leader

from $10/contact/moSubscription

From $600/month (warm engagement, 50 contacts minimum) or $10,000/month (cold prospecting, 1,000 contacts minimum). Includes complimentary appointment booking, text/email follow-up, and first CRM integration.

Warm engagement$12/contact/month (50 contact minimum) plus $750 setup fee
- 24/7 North America-based agents
- Bilingual support available
- Campaign tracking dashboard
- 5 calls per contact with multi-channel engagement
- Dedicated account manager
- +2 more
Cold prospecting$10/contact/month (1,000 contact minimum)
- 24/7 North America-based agents
- Bilingual support available
- Campaign tracking dashboard
- 5 calls per contact with multi-channel engagement
- Dedicated account manager
- +2 more

as of 2026-08-25verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platform and deployment support comparison
Supports	PolyAI	Smith.ai
WebPlatforms	✓	✓
CLIPlatforms	✓	✗
Cloud / SaaSDeployment	✓	✓
Self-hostedDeployment	✓	✗
On-premiseDeployment	✓	✗

Platforms

Web

PolyAI✓

Smith.ai✓

CLI

PolyAI✓

Smith.ai✗

Deployment

Cloud / SaaS

PolyAI✓

Smith.ai✓

Self-hosted

PolyAI✓

Smith.ai✗

On-premise

PolyAI✓

Smith.ai✗

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

PolyAI

1 total

ModMed

Independently observed

Smith.ai

Leader

46 total

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+22 more

Independently observed

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.