vioscaleAI
Comparison

PolyAI vs Smith.ai

On the evidence we track, PolyAI leads this comparison with a composite score of 62/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

PolyAI full profile →Smith.ai full profile →
Machine formatsMarkdownJSONGraphQLMarkdown is open. JSON and GraphQL need a free key.
★PolyAI62
Smith.ai57
Score
vioscaleAI score
PolyAI62 / 100medium · 62%
Smith.ai57 / 100low · 17%
Pricing
Free tier
PolyAI✗
Smith.ai✗
Model
PolyAIcommercial
Smith.aicommercial
Price level
PolyAIunknown
Smith.aiunknown
Starting price
PolyAI–
Smith.ai$10
Transparent
PolyAI✗
Smith.ai✗
Integrations
Count
PolyAI130
Smith.ai7,000
Security
Certifications
Gdpr
PolyAI✓
Smith.ai–
Hipaa
PolyAI✓
Smith.ai–
Iso27001
PolyAI✓
Smith.ai–
Pci
PolyAI✓
Smith.ai–
Soc2
PolyAI✓
Smith.ai–
Trust center
PolyAIhttps://poly.ai/security
Smith.ai–
Reliability
Sla pct
PolyAI99.9
Smith.ai–
Market
Availability
Content
Faq
PolyAI6 items
Smith.ai6 items

Capabilities

Feature-by-feature on the axes that matter for voice ai agents. “-” means undocumented, not absent.

Capabilities
Deployment model
PolyAINo code saas platform
Smith.aiNo code saas platform
Sub second latency and interruption barget in handling
PolyAI✓
Smith.ai✓
Dynamic mid call API function execution
PolyAI✓
Smith.ai✓
Live human handoff and call transfer logic
PolyAI✓
Smith.ai✓
Emotion prosody and custom voice cloning
PolyAI✓
Smith.ai✗
Inbound reception and ivr routing replacement
PolyAI✓
Smith.ai✓
Outbound dialing and campaign management
PolyAI-
Smith.ai✓
Post call transcription and CRM sync
PolyAI✓
Smith.ai✓
Voicemail detection and answering machine drops
PolyAI-
Smith.ai✗
Twilio vonage bring your own carrier byoc support
PolyAI-
Smith.ai✗
SOC2 type ii
PolyAI✓
Smith.ai✗
HIPAA compliance for medical appointment setting
PolyAI✓
Smith.ai✗
Pricing model
PolyAIPer minute usage based
Smith.aiPer minute usage based

What each one is

The product in its own terms, so the numbers below have context.

PolyAI

Leader

An enterprise platform for designing, building, and running AI voice agents that handle customer conversations across multiple channels including voice, SMS, and chat, with pre-built integrations and low-latency dialog models.

Independently observed

Smith.ai

A service providing around-the-clock call answering and lead qualification, with AI handling initial intake and human agents available for escalation, plus automatic integration with CRM and scheduling tools.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

PolyAI

Leader
Usage-based

Usage-based pricing per minute of voice agent usage

  • Usage-basedContact sales
    • 24/7 support with web ticket portal and emergency phone line
    • 99.9% SLA uptime guarantee
    • 24/7 data infrastructure with load balancing
    • Regular audits and third-party penetration testing
    • Latest system features and upgrades
    • +1 more
as of verify ↗

Smith.ai

from $10/contact/moSubscription

From $600/month (warm engagement, 50 contacts minimum) or $10,000/month (cold prospecting, 1,000 contacts minimum). Includes complimentary appointment booking, text/email follow-up, and first CRM integration.

  • Warm engagement$12/contact/month (50 contact minimum) plus $750 setup fee
    • 24/7 North America-based agents
    • Bilingual support available
    • Campaign tracking dashboard
    • 5 calls per contact with multi-channel engagement
    • Dedicated account manager
    • +2 more
  • Cold prospecting$10/contact/month (1,000 contact minimum)
    • 24/7 North America-based agents
    • Bilingual support available
    • Campaign tracking dashboard
    • 5 calls per contact with multi-channel engagement
    • Dedicated account manager
    • +2 more
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
PolyAI✓
Smith.ai✓
CLI
PolyAI✓
Smith.ai✗
Deployment
Cloud / SaaS
PolyAI✓
Smith.ai✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (1)
  • Salesforce

PolyAI

Leader
13 total - 12 not shared
  • ModMed
  • Epic
  • OpenTable
  • Stripe
  • GitHub
  • Amazon Web Services
  • Five9
  • NICE
  • Twilio
  • Verizon Business
  • Zendesk
  • GoTo
Independently observed

Smith.ai

49 total - 48 not shared
  • Clio
  • Filevine
  • Lawmatics
  • MyCase
  • PracticePanther
  • HubSpot
  • ServiceTitan
  • Zapier
  • Google Calendar
  • Slack
  • Microsoft Teams
  • Dropbox
  • Gmail
  • OneDrive
  • Typeform
  • Constant Contact
  • Xero
  • Square
  • PayPal
  • LawPay
  • TrialPay
  • CPACharge
  • Help Scout
  • Todoist
  • +24 more
Independently observed
Still deciding?

PolyAI or Smith.ai: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.