# LiveChat

> Customer service software that combines live chat with automation and support tools

- **Canonical URI:** https://www.vioscale.ai/software/livechat
- **Category:** Chatbots Marketing
- **Homepage:** https://www.livechat.com
- **Also known as:** livechat
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-18T13:03:38.420Z

## Vioscale score

**38.9 / 100**, confidence 42% (low). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 80 | 0.052 | 4.2 | ✓ |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 0 | 0.04877777777777778 | 0 | - |
| integrations | 31 | 0.04066666666666666 | 1.3 | ✓ |
| security_posture | 30 | 0.073 | 2.2 | ✓ |
| pricing_transparency | 25 | 0.084 | 2.1 | ✓ |

## Pricing

_As of 2026-08-18, [verify at source](https://www.livechat.com/help/pricing-model-update/). Independently observed._

Subscription · Free tier

> Pay-per-agent subscription model; free trial available

## About

A web-based platform for real-time customer communication, supporting sales and support teams with live chat, chatbots, ticketing, and knowledge base features. Designed for businesses to engage visitors, handle inquiries asynchronously, and automate routine tasks.

_Independently observed._

## Platform & deployment

- **Platforms:** iOS, Web, Android
- **Deployment:** Cloud / SaaS

## Integrations (11)

_Independently observed._

- Mailchimp
- HelpDesk.com
- ChatBot.com
- KnowledgeBase
- OpenWidget
- Auth0
- Apple
- Google
- Microsoft
- OneLogin
- Metabase

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 11 | [link](https://www.livechat.com/help/pricing-model-update/) | 2026-08-18 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"hqCountry":"US","primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://www.livechat.com/help/pricing-model-update/) | 2026-08-18 | 75% (high) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | yes | [link](https://www.livechat.com/help/pricing-model-update/) | 2026-08-18 | 60% (medium) |
| pricing.price_level | low | [link](https://www.livechat.com/help/pricing-model-update/) | 2026-08-18 | 60% (medium) |
| pricing.model | freemium | [link](https://www.livechat.com/help/pricing-model-update/) | 2026-08-18 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.gdpr | yes | [link](https://www.livechat.com/help/trusted-domains/) | 2026-08-18 | 75% (high) |
| security.hipaa | yes | [link](https://www.livechat.com/help/trusted-domains/) | 2026-08-18 | 75% (high) |
| security.pci | yes | [link](https://www.livechat.com/help/trusted-domains/) | 2026-08-18 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/livechat). Independent, evidence-based software intelligence. Cite the canonical URI.*