# Botpress

> AI platform automating customer support by handling complex tickets, transactions, and workflows without routine escalations

- **Canonical URI:** https://www.vioscale.ai/software/botpress
- **Category:** Chatbots Support
- **Homepage:** https://botpress.com
- **Also known as:** botpress
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-25T08:40:54.804Z

## Vioscale score

**65.6 / 100**, confidence 54% (medium). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 25 | 0.052 | 1.3 | ✓ |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 100 | 0.04877777777777778 | 4.9 | ✓ |
| integrations | 24.3 | 0.04066666666666666 | 1 | ✓ |
| security_posture | 55 | 0.073 | 4 | ✓ |
| pricing_transparency | 100 | 0.084 | 8.4 | ✓ |

## Pricing

_As of 2026-08-25, [verify at source](https://botpress.com/pricing). Independently observed._

from $150/mo · Subscription · Free tier

> From $150/mo (Plus tier). Free tier with 100 conversations/mo.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Free | Free | ✓ | - |
| Plus | $150/mo billed annually | - | annual |
| Team | Contact sales | - | - |

### Free

**Included limits:** conversations: 100/mo

- 3 AI agents
- Resolution SLA
- Help Center
- Community support

### Plus

**Included limits:** conversations: 250/mo

- Unlimited AI agents
- Remove Botpress branding
- Help Center with custom domain
- Live chat technical support
- $0.10 AI usage per conversation included

### Team (Contact sales)

**Included limits:** conversations: 1500/mo

- Teams, routing & RBAC
- Team-level analytics
- Real-time collaboration
- Custom conversation volume
- Dedicated support engineer
- Uptime SLA
- Custom storage

### Add-ons

- **Storage add-on** ($40/mo)

## About

An AI-native customer service platform that processes support tickets, manages refunds and account updates, and runs multi-step workflows automatically. It works alongside existing helpdesks or as a standalone system, learning from each resolved ticket to automate similar future requests.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (6)

_Independently observed._

- WhatsApp
- Facebook Messenger
- Telegram
- Slack
- Webflow
- Zendesk

## Capabilities

_The capabilities that matter for Chatbots Support. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Capabilities** | |
| Rigid decision tree flow builder | ✓ |
| Generative AI LLM answers | ✓ |
| Hallucination guardrails and grounding controls | ✗ |
| Knowledge base scraping ingestion | ✓ |
| Seamless human agent escalation handoff | ✓ |
| Transactional API actions in chat | ✓ |
| Omnichannel whatsapp SMS deployment | ✗ |
| Multilingual real time translation | ✗ |
| Zendesk salesforce help desk integration | ✓ |
| SOC2 type ii | ✓ |
| ISO 27001 | ✗ |
| Pricing model | Tiered subscription |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.soc2 | yes | [link](https://botpress.com/pricing) | 2026-08-25 | 60% (medium) |
| security.gdpr | yes | [link](https://botpress.com/legal/privacy-statement) | 2026-08-25 | 75% (high) |
| security.hipaa | yes | [link](https://botpress.com/pricing) | 2026-08-25 | 60% (medium) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 6 | [link](https://botpress.com/pricing) | 2026-08-25 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://botpress.com/pricing) | 2026-08-25 | 75% (high) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | yes | [link](https://botpress.com/pricing) | 2026-08-25 | 60% (medium) |
| pricing.model | freemium | [link](https://botpress.com/pricing) | 2026-08-25 | 60% (medium) |
| pricing.price_level | high | [link](https://botpress.com/pricing) | 2026-08-25 | 60% (medium) |
| pricing.starting_price | `{"amount":150,"currency":"USD"}` | [link](https://botpress.com/pricing) | 2026-08-25 | 60% (medium) |
| pricing.transparent | yes | [link](https://botpress.com/pricing) | 2026-08-25 | 60% (medium) |

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*Source: Vioscale (https://www.vioscale.ai/software/botpress). Independent, evidence-based software intelligence. Cite the canonical URI.*