xMatters
AI-powered incident management platform that automates alerts and incident response
- Vendor
- Everbridge
- Also known as
- xmatters
Available worldwide
What is xMatters?
A system that streamlines incident detection and response through intelligent alerting and workflow automation, helping organizations reduce downtime and operational complexity while supporting compliance across regulated industries.
xMatters pricing
We don't have xMatters's full plan breakdown yet (its pricing page resisted automated reading). Here's what we could confirm. Always check live pricing for exact numbers.
Free tier available; paid tiers include Base and Advanced options with per-user-per-month billing
What xMatters does
The capabilities that matter for on call management, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Deployment model
- -
- SMS alerting
- -
- Voice call alerting
- -
- Mobile app push
- -
- Escalation policies
- -
- Shift schedule management
- -
- Holiday vacation overrides
- -
- Alert routing rules
- -
- Slack teams integration
- -
- Incident response module
- ✓
- SOC2 type ii
- -
- ISO 27001
- -
- Pricing model
- -
Platform & deployment
Independently observed- iOS
- Web
- Android
- Cloud / SaaS
- Hybrid
Integrations (6)
Independently observed- StatusPage
- Microsoft Teams
- Slack
- Zoom
- Everbridge
xMatters FAQ
Common questions about xMatters, answered from independent, dated evidence.
What is xMatters?
xMatters coordinates incident response by directing alerts to scheduled on-call team members, managing rotation schedules and escalation rules, and orchestrating automated remediation workflows. The platform enriches alerts with AI-powered context and enables teams to collaborate across chat platforms while integrating with monitoring and service management systems. It is indexed under On Call Management.
Source: https://www.xmatters.com/pricing
Is xMatters free?
xMatters offers a free tier, so you can start without paying. Pricing changes often, so verify at source before relying on it.
Source: https://www.xmatters.com/pricing
What platforms does xMatters support?
xMatters supports the web, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.
Source: https://www.xmatters.com/pricing
Can xMatters be self-hosted?
Not fully, on what we have confirmed. xMatters is offered as cloud / SaaS and hybrid, and a hybrid deployment usually means some components can run on your own infrastructure while the rest stays vendor-hosted. We have not confirmed a completely self-hosted option, so check with the vendor if that is a requirement.
Source: https://www.xmatters.com/pricing
What does xMatters integrate with?
We have confirmed 6 integrations for xMatters, including StatusPage, Microsoft Teams, Slack, Zoom, Google and Everbridge. This is what we could verify from public sources, so the vendor may support others we have not indexed.
Source: https://www.xmatters.com/pricing
What security certifications does xMatters have?
We have independently confirmed ISO 27001 and GDPR for xMatters. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as xMatters not holding them. Always confirm compliance directly before you rely on it.
Source: https://www.xmatters.com/blog/devops-failing-three-tenets-privacy-compliance
Where is xMatters available?
xMatters is available worldwide. The vendor is headquartered in the United States.
Source: https://www.xmatters.com/pricing
xMatters alternatives
Other on call management we track, ranked by the same independent score.
- ilertIntelligent alerting and on-call management platformmedium · 72%
- SIGNL4An alert management platform that sends critical notifications to on-call teams and automatically manages incident responsehigh · 76%
- AlertOpsBundled incident management and on-call platform for enterpriseslow · 15%
- Grafana OnCallA Grafana dashboard template for monitoring Consumer Price Index datalow · 2%
Compare xMatters
Side by side against other on call management, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for xMatters, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Reliability | 45 | 0.16 | 7.1 | ✓ |
| Security posture | 30 | 0.12 | 3.5 | ✓ |
| Price level | 80 | 0.04 | 3.4 | ✓ |
| Integrations | 66 | 0.05 | 3.2 | ✓ |
| Pricing transparency | 25 | 0.06 | 1.6 | ✓ |
| Capabilities | 29 | 0.05 | 1.5 | ✓ |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 7 items | mediumsource · 2026-09-10 · 64% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Incident response module | mediumsource · 2026-10-06 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 200 | mediumsource · 2026-08-19 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | HqCountry: US · PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-08-19 · 75% |
Pricing
Reliability
| Attribute | Value | Evidence |
|---|---|---|
| Sla pct | 99.9 | mediumsource · 2026-08-19 · 60% |
Security
Is xMatters the right choice for you?
Tell us the job, the constraints and what you weigh most, and we will rank xMatters against the rest of the on call management we index, using the same dated evidence weighted your way.
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