# xMatters

> AI-powered incident management platform that routes alerts to on-call teams and automates incident response workflows

- **Canonical URI:** https://www.vioscale.ai/software/xmatters
- **Category:** On Call Management
- **Homepage:** https://www.xmatters.com
- **Also known as:** xmatters
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-19T17:56:46.643Z

## Vioscale score

**44.7 / 100**, confidence 62% (medium). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 80 | 0.052 | 4.2 | ✓ |
| reliability | 45 | 0.073 | 3.3 | ✓ |
| capabilities | 0 | 0.04877777777777778 | 0 | - |
| integrations | 66.2 | 0.04066666666666666 | 2.7 | ✓ |
| security_posture | 30 | 0.073 | 2.2 | ✓ |
| pricing_transparency | 25 | 0.084 | 2.1 | ✓ |

## Pricing

_As of 2026-08-19, [verify at source](https://www.xmatters.com/pricing). Independently observed._

Subscription · Free tier

> Free tier available; paid tiers include Base and Advanced options with per-user-per-month billing

## About

xMatters coordinates incident response by directing alerts to scheduled on-call team members, managing rotation schedules and escalation rules, and orchestrating automated remediation workflows. The platform enriches alerts with AI-powered context and enables teams to collaborate across chat platforms while integrating with monitoring and service management systems.

_Independently observed._

## Platform & deployment

- **Platforms:** iOS, Web, Android
- **Deployment:** Cloud / SaaS, Hybrid

## Integrations (6)

_Independently observed._

- StatusPage
- Microsoft Teams
- Slack
- Zoom
- Google
- Everbridge

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.model | freemium | [link](https://www.xmatters.com/pricing) | 2026-08-19 | 60% (medium) |
| pricing.free_tier | yes | [link](https://www.xmatters.com/pricing) | 2026-08-19 | 60% (medium) |
| pricing.price_level | low | [link](https://www.xmatters.com/pricing) | 2026-08-19 | 60% (medium) |
| pricing.transparent | no | [link](https://www.xmatters.com/pricing) | 2026-08-19 | 60% (medium) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 200 | [link](https://www.xmatters.com/pricing) | 2026-08-19 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://www.xmatters.com/pricing) | 2026-08-19 | 75% (high) |

### reliability

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| reliability.sla_pct | 99.9 | [link](https://www.xmatters.com/pricing) | 2026-08-19 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.gdpr | yes | [link](https://www.xmatters.com/blog/devops-failing-three-tenets-privacy-compliance) | 2026-08-19 | 75% (high) |
| security.iso27001 | yes | [link](https://www.xmatters.com/blog/devops-failing-three-tenets-privacy-compliance) | 2026-08-19 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/xmatters). Independent, evidence-based software intelligence. Cite the canonical URI.*