Freshworks Freddy AI
An AI-powered assistant that automates routine support work so your support teams can focus on complex customer problems
- Also known as
- freshworks-freddy-ai
Available worldwide
What is Freshworks Freddy AI?
A built-in AI suite for Freshworks that combines automated agents, agent assistance tools, and analytics to handle customer inquiries, speed up resolutions, and provide actionable insights across chat, email, messaging, and ticketing systems.
Freshworks Freddy AI pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
From $29/agent/month billed annually. 14-day free trial on Enterprise plan. 500 free AI sessions included.
Growth
Pro
Pro (annual)
Enterprise
Enterprise Plus
Add-ons
- Freddy AI Sessions
What Freshworks Freddy AI does
The capabilities that matter for ai customer support agents, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Deployment model
- Native helpdesk platform feature
- API action execution for refunds and order updates
- -
- Brand tone guardrails and anti hallucination rules
- ✓
- Live agent handoff with full conversation context
- ✓
- Dynamic rag from help center and past tickets
- ✓
- Omnichannel deployment web whatsapp SMS
- ✓
- Automated ticket tagging and sentiment routing
- ✓
- Multi language auto translation without new models
- ✓
- Analytics dashboard for deflection rate roi
- ✓
- Pii redaction before LLM processing
- ✓
- SOC2 type ii
- -
- GDPR and CCPA customer data compliance
- ✓
- Pricing model
- Per human agent seat
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (4)
Independently observed- Shopify
- Stripe
- PayPal
- Wix
Freshworks Freddy AI alternatives
Other ai customer support agents we track, ranked by the same independent score.
Compare Freshworks Freddy AI
Side by side against other ai customer support agents, attribute by attribute, with a source on every value.
The Vioscale score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Freshworks Freddy AI, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Pricing transparency | 100 | 0.08 | 8.4 | ✓ |
| Capabilities | 96 | 0.05 | 4.7 | ✓ |
| Price level | 50 | 0.05 | 2.6 | ✓ |
| Integrations | 20 | 0.04 | 0.8 | ✓ |
| Reliability | 0 | 0.07 | 0.0 | - |
| Security posture | 5 | 0.07 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Pricing model: per_human_agent_seat · Deployment model: native_helpdesk_platform_feature · Pii redaction before llm processing: Yes · Gdpr and ccpa customer data compliance: Yes · Omnichannel deployment web whatsapp sms: Yes · Analytics dashboard for deflection rate roi: Yes | mediumsource · 2026-08-21 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 4 | mediumsource · 2026-08-21 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | HqCountry: US · PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-08-21 · 75% |
Pricing
Security
| Attribute | Value | Evidence |
|---|---|---|
| Gdpr | Yes | highsource · 2026-08-21 · 75% |