Freshworks Freddy AI
Multi-channel customer support platform with AI-powered ticket handling and team collaboration
- Vendor
- Freshworks, Inc.
- Also known as
- freshworks-freddy-ai
Available worldwide · Popular in: US
What is Freshworks Freddy AI?
A web-based helpdesk solution that centralizes customer conversations across multiple channels, automates ticket routing and prioritization, and includes AI-powered reply suggestions and sentiment-based prioritization. Supports knowledge bases, SLA management, and live agent collaboration.
Freshworks Freddy AI pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
From $5–$119 per agent/month, billed annually. 14-day free trial on Enterprise plan.
Growth
Pro
Enterprise
What Freshworks Freddy AI does
The capabilities that matter for ai customer support agents, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Deployment model
- Native helpdesk platform feature
- API action execution for refunds and order updates
- -
- Brand tone guardrails and anti hallucination rules
- ✓
- Live agent handoff with full conversation context
- ✓
- Dynamic rag from help center and past tickets
- ✓
- Omnichannel deployment web whatsapp SMS
- ✓
- Automated ticket tagging and sentiment routing
- ✓
- Multi language auto translation without new models
- ✓
- Analytics dashboard for deflection rate roi
- ✓
- Pii redaction before LLM processing
- ✓
- SOC2 type ii
- -
- GDPR and CCPA customer data compliance
- ✓
- Pricing model
- Per human agent seat
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (4)
Independently observed- Shopify
- Stripe
- PayPal
- Wix
Freshworks Freddy AI FAQ
Common questions about Freshworks Freddy AI, answered from independent, dated evidence.
What is Freshworks Freddy AI?
An AI-powered customer support platform that automatically handles inquiries across email, chat, and messaging, assists human agents with response suggestions and real-time translation, and provides dashboards to track support metrics and sentiment trends. It is indexed under AI Customer Support Agents.
How much does Freshworks Freddy AI cost?
Freshworks Freddy AI is a paid product; published pricing starts at $5 per user per month. It is sold across 4 plans (Growth, Pro, Professional and Enterprise). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.
What platforms does Freshworks Freddy AI support?
We have confirmed browser-based access to Freshworks Freddy AI. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Can Freshworks Freddy AI be self-hosted?
We have only confirmed a cloud / SaaS deployment for Freshworks Freddy AI, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.
What does Freshworks Freddy AI integrate with?
We have confirmed 4 integrations for Freshworks Freddy AI, including Shopify, Stripe, PayPal and Wix. This is what we could verify from public sources, so the vendor may support others we have not indexed.
What security certifications does Freshworks Freddy AI have?
We have independently confirmed GDPR for Freshworks Freddy AI. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Freshworks Freddy AI not holding them. Always confirm compliance directly before you rely on it.
Where is Freshworks Freddy AI available?
Freshworks Freddy AI is available worldwide. Its primary market is the United States.
Freshworks Freddy AI alternatives
Other ai customer support agents we track, ranked by the same independent score.
Compare Freshworks Freddy AI
Side by side against other ai customer support agents, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Freshworks Freddy AI, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Pricing transparency | 75 | 0.08 | 6.3 | ✓ |
| Capabilities | 96 | 0.05 | 4.7 | ✓ |
| Price level | 80 | 0.05 | 4.2 | ✓ |
| Integrations | 89 | 0.04 | 3.6 | ✓ |
| Reliability | 0 | 0.07 | 0.0 | - |
| Security posture | 5 | 0.07 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 7 items | mediumsource · 2026-09-10 · 60% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Pricing model: per_human_agent_seat · Deployment model: native_helpdesk_platform_feature · Pii redaction before llm processing: Yes · Gdpr and ccpa customer data compliance: Yes · Omnichannel deployment web whatsapp sms: Yes · Analytics dashboard for deflection rate roi: Yes | mediumsource · 2026-10-02 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 1,200 | mediumsource · 2026-10-02 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-10-02 · 75% |
Pricing
Security
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