Decagon
AI-powered customer service system that delivers personalized experiences at scale
- Also known as
- decagon
What is Decagon?
An autonomous AI platform that manages customer conversations across chat, voice, and email channels, resolving issues independently while escalating complex cases to human agents when needed.
Decagon pricing
We don't have Decagon's full plan breakdown yet (its pricing page resisted automated reading). Here's what we could confirm. Always check live pricing for exact numbers.
Usage-based pricing with two models: per-conversation or per-resolution (per fully resolved conversation). No specific prices disclosed.
What Decagon does
The capabilities that matter for ai customer support agents, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Deployment model
- Native helpdesk platform feature
- API action execution for refunds and order updates
- ✓
- Brand tone guardrails and anti hallucination rules
- ✓
- Live agent handoff with full conversation context
- ✓
- Dynamic rag from help center and past tickets
- ✓
- Omnichannel deployment web whatsapp SMS
- ✓
- Automated ticket tagging and sentiment routing
- ✓
- Multi language auto translation without new models
- -
- Analytics dashboard for deflection rate roi
- ✓
- Pii redaction before LLM processing
- ✓
- SOC2 type ii
- ✓
- GDPR and CCPA customer data compliance
- ✓
- Pricing model
- Pay per successful resolution
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (14)
Independently observed- Salesforce⇄•
- Zendesk⇄•
- Intercom⇄•
- Kustomer←•
- AWS Marketplace
- Amazon Connect
- Okta
- Microsoft Entra
- OpenAI
- Anthropic
- Google DLP
- Confluence←•
- Contentful←•
- RingCentral⇄•
Security & compliance
Independently observed- SOC 2 Type II · Type IIactive
- ISO 27001active
Decagon FAQ
Common questions about Decagon, answered from independent, dated evidence.
What is Decagon?
Decagon provides AI agents designed to resolve customer support tickets independently, handling interactions through chat, email, and voice while seamlessly escalating to human agents when needed. The agents integrate with existing CRM and helpdesk systems and support both per-conversation and per-resolution pricing models. It is indexed under AI Customer Support Agents.
What platforms does Decagon support?
We have confirmed browser-based access to Decagon. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Source: https://decagon.ai/glossary/what-is-resolution-based-pricing
Can Decagon be self-hosted?
We have only confirmed a cloud / SaaS deployment for Decagon, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.
Source: https://decagon.ai/glossary/what-is-resolution-based-pricing
What does Decagon integrate with?
We have confirmed 14 integrations for Decagon, including AWS Marketplace, Amazon Connect, Okta, Microsoft Entra, OpenAI, Anthropic, Google DLP and Salesforce, plus 6 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.
What security certifications does Decagon have?
We have independently confirmed SOC 2, ISO 27001 and GDPR for Decagon. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Decagon not holding them. Always confirm compliance directly before you rely on it.
Source: https://decagon.ai/security
Decagon alternatives
Other ai customer support agents we track, ranked by the same independent score.
Compare Decagon
Side by side against other ai customer support agents, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Decagon, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Security posture | 75 | 0.07 | 5.5 | ✓ |
| Capabilities | 100 | 0.05 | 4.9 | ✓ |
| Integrations | 27 | 0.04 | 1.1 | ✓ |
| Price level | 0 | 0.05 | 0.0 | - |
| Reliability | 0 | 0.07 | 0.0 | - |
| Pricing transparency | 0 | 0.08 | 0.0 | ✓ |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 5 items | mediumsource · 2026-09-10 · 62% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Soc2 type ii: Yes · Pricing model: pay_per_successful_resolution · Deployment model: native_helpdesk_platform_feature · Pii redaction before llm processing: Yes · Gdpr and ccpa customer data compliance: Yes · Omnichannel deployment web whatsapp sms: Yes | mediumsource · 2026-10-02 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 8 | mediumsource · 2026-10-02 · 60% |
Pricing
Security
| Attribute | Value | Evidence |
|---|---|---|
| Disclosure policy | Yes | mediumsource · 2026-08-21 · 60% |
| Gdpr | Yes | highsource · 2026-10-02 · 75% |
| Iso27001 | Yes | highsource · 2026-10-02 · 75% |
| Soc2 | Yes | highsource · 2026-10-02 · 75% |
| Certifications | SOC 2 Type II, ISO 27001 | mediumsource · 2026-10-02 · 60% |
| Trust center | https://decagon.ai/security | mediumsource · 2026-10-02 · 60% |
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