Decagon
An AI-powered customer service platform that handles support conversations autonomously, escalating to humans only when needed.
- Also known as
- decagon
What is Decagon?
A conversational AI platform for enterprises that deploys intelligent agents across multiple customer service channels using natural-language workflow definitions, enabling business teams to build and optimize customer interactions without engineering bottlenecks.
Decagon pricing
We don't have Decagon's full plan breakdown yet (its pricing page resisted automated reading). Here's what we could confirm. Always check live pricing for exact numbers.
What Decagon does
The capabilities that matter for ai customer support agents, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Deployment model
- Native helpdesk platform feature
- API action execution for refunds and order updates
- ✓
- Brand tone guardrails and anti hallucination rules
- ✓
- Live agent handoff with full conversation context
- ✓
- Dynamic rag from help center and past tickets
- ✓
- Omnichannel deployment web whatsapp SMS
- ✓
- Automated ticket tagging and sentiment routing
- ✓
- Multi language auto translation without new models
- -
- Analytics dashboard for deflection rate roi
- ✓
- Pii redaction before LLM processing
- ✓
- SOC2 type ii
- ✓
- GDPR and CCPA customer data compliance
- ✓
- Pricing model
- Pay per successful resolution
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (7)
Independently observed- AWS Marketplace
- Amazon Connect
- Okta
- Microsoft Entra
- OpenAI
- Anthropic
- Google DLP
Decagon alternatives
Other ai customer support agents we track, ranked by the same independent score.
Compare Decagon
Side by side against other ai customer support agents, attribute by attribute, with a source on every value.
The Vioscale score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Decagon, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Security posture | 75 | 0.07 | 5.5 | ✓ |
| Capabilities | 100 | 0.05 | 4.9 | ✓ |
| Integrations | 26 | 0.04 | 1.1 | ✓ |
| Price level | 0 | 0.05 | 0.0 | - |
| Reliability | 0 | 0.07 | 0.0 | - |
| Pricing transparency | 0 | 0.08 | 0.0 | ✓ |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Soc2 type ii: Yes · Pricing model: pay_per_successful_resolution · Deployment model: native_helpdesk_platform_feature · Pii redaction before llm processing: Yes · Gdpr and ccpa customer data compliance: Yes · Omnichannel deployment web whatsapp sms: Yes | mediumsource · 2026-08-21 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 7 | mediumsource · 2026-08-21 · 60% |