# Freshworks Freddy AI

> An AI-powered assistant that automates routine support work so your support teams can focus on complex customer problems

- **Canonical URI:** https://www.vioscale.ai/software/freshworks-freddy-ai
- **Category:** AI Customer Support Agents
- **Homepage:** https://www.freshworks.com/freddy-ai
- **Also known as:** freshworks-freddy-ai
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-21T11:16:32.409Z

## Vioscale score

**73.2 / 100**, confidence 37% (low). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 50 | 0.052 | 2.6 | ✓ |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 96 | 0.04877777777777778 | 4.7 | ✓ |
| integrations | 20.1 | 0.04066666666666666 | 0.8 | ✓ |
| security_posture | 5 | 0.073 | 0 | - |
| pricing_transparency | 100 | 0.084 | 8.4 | ✓ |

## Pricing

_As of 2026-08-21, [verify at source](https://www.freshworks.com/freshdesk/omni/pricing/). Independently observed._

from $29/agent/mo · Subscription · Free tier · 14-day trial

> From $29/agent/month billed annually. 14-day free trial on Enterprise plan. 500 free AI sessions included.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Growth | $29/agent/month billed annually | - | annual |
| Pro | $49/agent/month | - | monthly |
| Pro (annual) | $29/agent/month billed annually | - | annual |
| Enterprise | $79/agent/month billed annually | - | annual |
| Enterprise Plus | $119/agent/month billed annually | - | annual |

### Add-ons

- **Freddy AI Sessions**

## About

A built-in AI suite for Freshworks that combines automated agents, agent assistance tools, and analytics to handle customer inquiries, speed up resolutions, and provide actionable insights across chat, email, messaging, and ticketing systems.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (4)

_Independently observed._

- Shopify
- Stripe
- PayPal
- Wix

## Capabilities

_The capabilities that matter for AI Customer Support Agents. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Capabilities** | |
| Deployment model | Native helpdesk platform feature |
| API action execution for refunds and order updates | - |
| Brand tone guardrails and anti hallucination rules | ✓ |
| Live agent handoff with full conversation context | ✓ |
| Dynamic rag from help center and past tickets | ✓ |
| Omnichannel deployment web whatsapp SMS | ✓ |
| Automated ticket tagging and sentiment routing | ✓ |
| Multi language auto translation without new models | ✓ |
| Analytics dashboard for deflection rate roi | ✓ |
| Pii redaction before LLM processing | ✓ |
| SOC2 type ii | - |
| GDPR and CCPA customer data compliance | ✓ |
| Pricing model | Per human agent seat |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | yes | [link](https://www.freshworks.com/freshdesk/omni/pricing/) | 2026-08-21 | 60% (medium) |
| pricing.model | freemium | [link](https://www.freshworks.com/freshdesk/omni/pricing/) | 2026-08-21 | 60% (medium) |
| pricing.price_level | mid | [link](https://www.freshworks.com/freshdesk/omni/pricing/) | 2026-08-21 | 60% (medium) |
| pricing.starting_price | `{"amount":29,"currency":"USD"}` | [link](https://www.freshworks.com/freshdesk/omni/pricing/) | 2026-08-21 | 60% (medium) |
| pricing.transparent | yes | [link](https://www.freshworks.com/freshdesk/omni/pricing/) | 2026-08-21 | 60% (medium) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 4 | [link](https://www.freshworks.com/freshdesk/omni/pricing/) | 2026-08-21 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://www.freshworks.com/freshdesk/omni/pricing/) | 2026-08-21 | 75% (high) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.gdpr | yes | [link](https://www.freshworks.com/security/) | 2026-08-21 | 75% (high) |

---
*Source: Vioscale (https://www.vioscale.ai/software/freshworks-freddy-ai). Independent, evidence-based software intelligence. Cite the canonical URI.*