# Decagon

> An AI-powered customer service platform that handles support conversations autonomously, escalating to humans only when needed.

- **Canonical URI:** https://www.vioscale.ai/software/decagon
- **Category:** AI Customer Support Agents
- **Homepage:** https://decagon.ai
- **Also known as:** decagon
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-21T11:15:42.903Z

## Vioscale score

**46.3 / 100**, confidence 40% (low). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 0 | 0.052 | 0 | - |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 100 | 0.04877777777777778 | 4.9 | ✓ |
| integrations | 26 | 0.04066666666666666 | 1.1 | ✓ |
| security_posture | 75 | 0.073 | 5.5 | ✓ |
| pricing_transparency | 0 | 0.084 | 0 | ✓ |

## Pricing

_As of 2026-08-21, [verify at source](https://decagon.ai/glossary/what-is-resolution-based-pricing). Independently observed._

Usage-based

## About

A conversational AI platform for enterprises that deploys intelligent agents across multiple customer service channels using natural-language workflow definitions, enabling business teams to build and optimize customer interactions without engineering bottlenecks.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (7)

_Independently observed._

- AWS Marketplace
- Amazon Connect
- Okta
- Microsoft Entra
- OpenAI
- Anthropic
- Google DLP

## Capabilities

_The capabilities that matter for AI Customer Support Agents. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Capabilities** | |
| Deployment model | Native helpdesk platform feature |
| API action execution for refunds and order updates | ✓ |
| Brand tone guardrails and anti hallucination rules | ✓ |
| Live agent handoff with full conversation context | ✓ |
| Dynamic rag from help center and past tickets | ✓ |
| Omnichannel deployment web whatsapp SMS | ✓ |
| Automated ticket tagging and sentiment routing | ✓ |
| Multi language auto translation without new models | - |
| Analytics dashboard for deflection rate roi | ✓ |
| Pii redaction before LLM processing | ✓ |
| SOC2 type ii | ✓ |
| GDPR and CCPA customer data compliance | ✓ |
| Pricing model | Pay per successful resolution |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.model | commercial | [link](https://decagon.ai/glossary/what-is-resolution-based-pricing) | 2026-08-21 | 60% (medium) |
| pricing.free_tier | no | [link](https://decagon.ai/glossary/what-is-resolution-based-pricing) | 2026-08-21 | 60% (medium) |
| pricing.price_level | unknown | [link](https://decagon.ai/glossary/what-is-resolution-based-pricing) | 2026-08-21 | 60% (medium) |
| pricing.transparent | no | [link](https://decagon.ai/glossary/what-is-resolution-based-pricing) | 2026-08-21 | 60% (medium) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 7 | [link](https://decagon.ai/glossary/what-is-resolution-based-pricing) | 2026-08-21 | 60% (medium) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.disclosure_policy | yes | [link](https://decagon.ai/glossary/what-is-resolution-based-pricing) | 2026-08-21 | 60% (medium) |
| security.gdpr | yes | [link](https://decagon.ai/security) | 2026-08-21 | 75% (high) |
| security.iso27001 | yes | [link](https://decagon.ai/security) | 2026-08-21 | 75% (high) |
| security.soc2 | yes | [link](https://decagon.ai/security) | 2026-08-21 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/decagon). Independent, evidence-based software intelligence. Cite the canonical URI.*