Comparison

Totango vs Vitally

No clear leader: Totango (39.9) and Vitally (38.8) are within the 5-point margin; treat as a tie. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.

Totango full profile →Vitally full profile →

Machine formatsMarkdownJSONGraphQLMarkdown is open. JSON and GraphQL need a free key.

Totango40

Vitally39

Attribute comparison across 2 tools
Attribute	Totango	Vitally
vioscaleAI score	40 / 100low · 39%	39 / 100medium · 61%
Pricing
Free tierpricing.free_tier	-	✗
Modelpricing.model	commercial	quote
Price levelpricing.price_level	unknown	unknown
Transparentpricing.transparent	✗	✗
Integrations
Countintegrations.count	26	5
Security
Disclosure policysecurity.disclosure_policy	✓	-
Gdprsecurity.gdpr	✓	✓
Iso27001security.iso27001	✓	-
Soc2security.soc2	✓	✓
Trust centersecurity.trust_center	https://www.totango.com/learn/security-hub	-
Reliability
Status pagereliability.status_page	-	✓
Market
Availabilitymarket.availability	Available worldwide	Available worldwide
Content
Faqcontent.faq	5 items	6 items

Score

vioscaleAI score

Totango40 / 100low · 39%

Vitally39 / 100medium · 61%

Pricing

Free tier

Totango–

Vitally✗

Model

Totangocommercial

Vitallyquote

Price level

Totangounknown

Vitallyunknown

Transparent

Totango✗

Vitally✗

Integrations

Count

Totango26

Vitally5

Security

Disclosure policy

Totango✓

Vitally–

Gdpr

Totango✓

Vitally✓

Iso27001

Totango✓

Vitally–

Soc2

Totango✓

Vitally✓

Trust center

Totangohttps://www.totango.com/learn/security-hub

Vitally–

Reliability

Status page

Totango–

Vitally✓

Market

Availability

TotangoAvailable worldwide

VitallyAvailable worldwide

Content

Faq

Totango5 items

Vitally6 items

Capabilities

Feature-by-feature on the axes that matter for customer success. “-” means undocumented, not absent.

Capability comparison for Customer Success
Capability	Totango	Vitally
Capabilities
Multi dimensional customer health scoring	-	✓
Automated workflow playbook orchestration	-	✓
Qbr business review slide auto generation	-	-
Nps csat survey native collection	-	✓
Product telemetry event ingestion	-	✓
Revenue mrr expansion churn forecasting	-	-
Salesforce hubspot CRM sync	-	✓
Zendesk intercom helpdesk sync	-	✓
Segment amplitude telemetry sync	-	-
SOC2 type ii	-	-
ISO 27001	✓	-
Pricing model	-	-

Capabilities

Multi dimensional customer health scoring

Totango-

Vitally✓

Automated workflow playbook orchestration

Totango-

Vitally✓

Qbr business review slide auto generation

Totango-

Vitally-

Nps csat survey native collection

Totango-

Vitally✓

Product telemetry event ingestion

Totango-

Vitally✓

Revenue mrr expansion churn forecasting

Totango-

Vitally-

Salesforce hubspot CRM sync

Totango-

Vitally✓

Zendesk intercom helpdesk sync

Totango-

Vitally✓

Segment amplitude telemetry sync

Totango-

Vitally-

SOC2 type ii

Totango-

Vitally-

ISO 27001

Totango✓

Vitally-

Pricing model

Totango-

Vitally-

What each one is

The product in its own terms, so the numbers below have context.

Totango

Totango is a customer success platform designed with data security and privacy as core architectural principles.

Independently observed

Vitally

A unified platform that centralizes customer data, automates customer success workflows, and delivers AI-driven insights to help teams operate more efficiently and improve customer outcomes at scale.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Totango

Subscription

as of 2026-08-18verify ↗

Vitally

Quote-based

Tech-TouchContact sales
- All Vitally Core Features
- Unlimited Automations
- Unlimited Observer Seats
- Single Sign-on
- Full Integration Library
- +1 more
Hybrid-TouchContact sales
- All Vitally Core Features
- Unlimited Automations
- Unlimited Observer Seats
- Single Sign-on
- Full Integration Library
- +1 more
High-TouchContact sales
- All Vitally Core Features
- Unlimited Automations
- Unlimited Observer Seats
- Single Sign-on
- Full Integration Library
- +1 more

as of 2026-09-04verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platform and deployment support comparison
Supports	Totango	Vitally
WebPlatforms	✓	✓
iOSPlatforms	✓	✗
AndroidPlatforms	✓	✗
Cloud / SaaSDeployment	✓	✓

Platforms

Web

Totango✓

Vitally✓

iOS

Totango✓

Vitally✗

Android

Totango✓

Vitally✗

Deployment

Cloud / SaaS

Totango✓

Vitally✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (6)

Zendesk
Gong
Salesforce
Microsoft Teams
Slack
Zapier

Totango

26 total - 20 not shared

Hubspot
Jira Service Management
Looker
Microsoft Outlook
Monday
Pendo
PowerBI
SAP Marketing Cloud
Segment.io
ServiceNow
Stripe
Tableau
Tray.io
Zoom
Zuora
Intercom
Dropbox
Google Cloud Storage
Qualtrics
Sendgrid

Independently observed

Vitally

10 total - 4 not shared

Jira
Google Calendar
Productboard
Thena

Independently observed

Still deciding?

Totango or Vitally: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.