# Totango vs Vitally

| Attribute | Totango | Vitally |
|---|---|---|
| **vioscaleAI score** | 39.9 (39% (low)) | 38.8 (61% (medium)) |
| content.faq | `[{"answer":"Customer success management software that emphasizes data protection and regulatory compliance throughout its infrastructure, supporting multiple security standards and certifications. It is indexed under Customer Success.","source":"https://www.totango.com","question":"What is Totango?","confidence":0.6},{"answer":"Totango supports the web, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.totango.com","question":"What platforms does Totango support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Totango, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.totango.com","question":"Can Totango be self-hosted?","confidence":0.6},{"answer":"We have confirmed 26 integrations for Totango, including Hubspot, Zendesk, Gong, Salesforce, Jira Service Management, Looker, Microsoft Outlook and Microsoft Teams, plus 18 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.totango.com","question":"What does Totango integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and GDPR for Totango. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Totango not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.totango.com/learn/security-hub","question":"What security certifications does Totango have?","confidence":0.7}]` | `[{"answer":"A unified platform that centralizes customer data, automates customer success workflows, and delivers AI-driven insights to help teams operate more efficiently and improve customer outcomes at scale. It is indexed under Customer Success.","source":"https://www.vitally.io/pricing","question":"What is Vitally?","confidence":0.6},{"answer":"Vitally does not publish its prices. Pricing is quoted on request, across 3 plans (Tech-Touch, Hybrid-Touch and High-Touch), so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://www.vitally.io/pricing","question":"How much does Vitally cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Vitally. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.vitally.io/pricing","question":"What platforms does Vitally support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Vitally, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.vitally.io/pricing","question":"Can Vitally be self-hosted?","confidence":0.6},{"answer":"We have confirmed 10 integrations for Vitally, including Zapier, Salesforce, Zendesk, Gong, Jira, Google Calendar, Slack and Productboard, plus 2 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.vitally.io/pricing","question":"What does Vitally integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and GDPR for Vitally. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Vitally not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.vitally.io/security","question":"What security certifications does Vitally have?","confidence":0.7}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Totango is a customer success platform designed with data security and privacy as core architectural principles. | A unified platform that centralizes customer data, automates customer success workflows, and delivers AI-driven insights to help teams operate more efficiently and improve customer outcomes at scale. |
| features.capabilities | `{"iso_27001":true}` | `{"salesforce_hubspot_crm_sync":true,"zendesk_intercom_helpdesk_sync":true,"nps_csat_survey_native_collection":true,"product_telemetry_event_ingestion":true,"automated_workflow_playbook_orchestration":true,"multi_dimensional_customer_health_scoring":true}` |
| integrations.count | 26 | 5 |
| integrations.list | `[{"name":"Hubspot"},{"name":"Zendesk"},{"name":"Gong"},{"name":"Salesforce"},{"name":"Jira Service Management"},{"name":"Looker"},{"name":"Microsoft Outlook"},{"name":"Microsoft Teams"},{"name":"Monday"},{"name":"Pendo"},{"name":"PowerBI"},{"name":"SAP Marketing Cloud"},{"name":"Segment.io"},{"name":"ServiceNow"},{"name":"Slack"},{"name":"Stripe"},{"name":"Tableau"},{"name":"Tray.io"},{"name":"Zapier"},{"name":"Zoom"},{"name":"Zuora"},{"name":"Intercom"},{"name":"Dropbox"},{"name":"Google Cloud Storage"},{"name":"Qualtrics"},{"name":"Sendgrid"}]` | `[{"name":"Zapier"},{"name":"Salesforce"},{"name":"Zendesk"},{"name":"Gong"},{"name":"Jira"},{"name":"Google Calendar"},{"name":"Slack"},{"name":"Productboard"},{"name":"Thena","native":true,"direction":"bidirectional"},{"name":"Microsoft Teams","native":true,"category":"chat","direction":"inbound"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","currency":"USD","sourceUrl":"https://www.totango.com","retrievedAt":"2026-08-18T21:36:22.383Z"}` | `{"type":"quote","plans":[{"free":false,"name":"Tech-Touch","features":["All Vitally Core Features","Unlimited Automations","Unlimited Observer Seats","Single Sign-on","Full Integration Library","Unlimited Docs"],"description":"Designed for scaling with one-to-many and product-led growth customer success models","contactSales":true},{"free":false,"name":"Hybrid-Touch","features":["All Vitally Core Features","Unlimited Automations","Unlimited Observer Seats","Single Sign-on","Full Integration Library","Unlimited Docs"],"description":"Designed for scaling with any model of customer success","contactSales":true,"includedLimits":{"seats":"Unlimited"}},{"free":false,"name":"High-Touch","features":["All Vitally Core Features","Unlimited Automations","Unlimited Observer Seats","Single Sign-on","Full Integration Library","Unlimited Docs"],"description":"Designed for scaling with one-to-one customer success models","contactSales":true}],"sourceUrl":"https://www.vitally.io/pricing","retrievedAt":"2026-09-04T21:39:25.004Z"}` |
| pricing.free_tier | - | no |
| pricing.model | commercial | quote |
| pricing.price_level | unknown | unknown |
| pricing.transparent | no | no |
| reliability.status_page | - | yes |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | yes |
| security.iso27001 | yes | - |
| security.soc2 | yes | yes |
| security.trust_center | https://www.totango.com/learn/security-hub | - |

## Capabilities (Customer Success)

| Capability | Totango | Vitally |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Multi dimensional customer health scoring | - | ✓ |
| Automated workflow playbook orchestration | - | ✓ |
| Qbr business review slide auto generation | - | - |
| Nps csat survey native collection | - | ✓ |
| Product telemetry event ingestion | - | ✓ |
| Revenue mrr expansion churn forecasting | - | - |
| Salesforce hubspot CRM sync | - | ✓ |
| Zendesk intercom helpdesk sync | - | ✓ |
| Segment amplitude telemetry sync | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | ✓ | - |
| Pricing model | - | - |

*Source: vioscaleAI. Generated 2026-10-16T19:02:26.348Z. "-" = undocumented, not absent.*