vioscaleAI
Comparison

Smartsupp vs Tawk.to

On the evidence we track, Tawk.to leads this comparison with a composite score of 64/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Smartsupp full profile →Tawk.to full profile →
Machine formatsMarkdownJSONGraphQLMarkdown is open. JSON and GraphQL need a free key.
Smartsupp53
★Tawk.to64
Score
vioscaleAI score
Smartsupp53 / 100low · 36%
Tawk.to64 / 100medium · 51%
Pricing
Free tier
Smartsupp✓
Tawk.to✓
Model
Smartsuppfreemium
Tawk.tofree
Price level
Smartsupplow
Tawk.tofree
Starting price
Smartsupp$0.16
Tawk.to–
Transparent
Smartsupp✗
Tawk.to✓
Integrations
Count
Smartsupp6
Tawk.to7
Security
Disclosure policy
Smartsupp–
Tawk.to✓
Gdpr
Smartsupp✓
Tawk.to✓
Reliability
Status page
Smartsupp–
Tawk.to✓
Market
Availability
Content
Faq
Smartsupp7 items
Tawk.to6 items

Capabilities

Feature-by-feature on the axes that matter for live chat. “-” means undocumented, not absent.

Capabilities
Round robin and skills based agent routing
Smartsupp✓
Tawk.to-
Canned responses and shortcut macros
Smartsupp✓
Tawk.to✓
Real time typing preview sneek peek
Smartsupp-
Tawk.to-
Visitor screen sharing co browsing
Smartsupp-
Tawk.to-
Omnichannel whatsapp facebook SMS inbox
Smartsupp-
Tawk.to✓
Automated offline ticketing fallback
Smartsupp-
Tawk.to✓
Proactive outbound chat triggers
Smartsupp✓
Tawk.to✓
Salesforce hubspot CRM contact sync
Smartsupp-
Tawk.to-
Chat transcript export and audit logs
Smartsupp✓
Tawk.to✓
SOC2 type ii
Smartsupp-
Tawk.to-
ISO 27001
Smartsupp-
Tawk.to-
Pricing model
SmartsuppFreemium
Tawk.to-

What each one is

The product in its own terms, so the numbers below have context.

Smartsupp

A customer communication platform that manages live chat, automated chatbot responses, and AI agents across website chat, social messaging, and email. It lets teams respond to customer inquiries in real time with human agents when needed, or handle conversations automatically through AI.

Independently observed

Tawk.to

Leader

A customer communication platform that integrates multiple messaging channels (email, chat, social media) into a single inbox, with AI-powered assistance for automated and personalized responses.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Smartsupp

from $0.16/conversation/moHybridFree tier

Free tier with 25 conversations, then $0.16 per conversation/month on annual plan. Custom enterprise plans available.

  • FreeFree
    • Live Chat
    • AI Agent (testing)
  • Mira AI Agent$0.16 per conversation
    • AI Agent
    • Live Chat
    • Conversation history export
    • API access
  • Expert-
    • Multiple operators
    • Team management
  • CustomContact sales
as of verify ↗

Tawk.to

Leader
FreeFree tier

100% free, forever

as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Smartsupp✓
Tawk.to✓
iOS
Smartsupp✓
Tawk.to✗
Android
Smartsupp✓
Tawk.to✗
Deployment
Cloud / SaaS
Smartsupp✓
Tawk.to✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (2)
  • Facebook Messenger
  • WhatsApp

Smartsupp

8 total - 6 not shared
  • WordPress
  • WooCommerce
  • PrestaShop
  • Claude
  • ChatGPT
  • Microsoft Bot Framework
Independently observed

Tawk.to

Leader
10 total - 8 not shared
  • Telegram
  • Twilio
  • Email
  • Zapier
  • REST API
  • Webhooks
  • SMS (Twilio)
  • SMS
Independently observed
Still deciding?

Smartsupp or Tawk.to: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.