# Smartsupp vs Tawk.to

**Leader by vioscaleAI score:** Tawk.to

| Attribute | Smartsupp | Tawk.to |
|---|---|---|
| **vioscaleAI score** | 52.5 (36% (low)) | 64.4 (51% (medium)) |
| content.faq | `[{"answer":"A live chat solution enabling real-time customer engagement across websites and messaging services like Facebook and WhatsApp, with automation, AI agent capabilities, and API-driven integrations for CRM and other tools. It is indexed under Live Chat.","source":"https://www.smartsupp.com/pricing/","question":"What is Smartsupp?","confidence":0.6},{"answer":"Smartsupp offers a free tier, so you can start without paying. Pricing changes often, so verify at source before relying on it.","source":"https://www.smartsupp.com/pricing/","question":"Is Smartsupp free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Smartsupp. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.smartsupp.com/pricing/","question":"What platforms does Smartsupp support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Smartsupp, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.smartsupp.com/pricing/","question":"Can Smartsupp be self-hosted?","confidence":0.6},{"answer":"We have confirmed 7 integrations for Smartsupp, including WordPress, WooCommerce, PrestaShop, Facebook Messenger, WhatsApp, Claude and ChatGPT. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.smartsupp.com/pricing/","question":"What does Smartsupp integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Smartsupp. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Smartsupp not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.smartsupp.com/pricing/","question":"What security certifications does Smartsupp have?","confidence":0.6},{"answer":"Smartsupp is available worldwide. Its primary market is the EU.","source":"https://www.smartsupp.com/pricing/","question":"Where is Smartsupp available?","confidence":0.5}]` | `[{"answer":"A customer communication platform that integrates multiple messaging channels (email, chat, social media) into a single inbox, with AI-powered assistance for automated and personalized responses. It is indexed under Live Chat.","source":"https://www.tawk.to","question":"What is Tawk.to?","confidence":0.6},{"answer":"Tawk.to offers a free tier, so you can start without paying. Pricing changes often, so verify at source before relying on it.","source":"https://www.tawk.to","question":"Is Tawk.to free?","confidence":0.6},{"answer":"Tawk.to supports the web, Windows, macOS, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.tawk.to","question":"What platforms does Tawk.to support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Tawk.to, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.tawk.to","question":"Can Tawk.to be self-hosted?","confidence":0.6},{"answer":"We have confirmed 8 integrations for Tawk.to, including Facebook Messenger, WhatsApp, Telegram, Twilio, Email, Zapier, REST API and Webhooks. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.tawk.to","question":"What does Tawk.to integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Tawk.to. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Tawk.to not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.tawk.to","question":"What security certifications does Tawk.to have?","confidence":0.6}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A customer communication platform that manages live chat, automated chatbot responses, and AI agents across website chat, social messaging, and email. It lets teams respond to customer inquiries in real time with human agents when needed, or handle conversations automatically through AI. | A customer communication platform that integrates multiple messaging channels (email, chat, social media) into a single inbox, with AI-powered assistance for automated and personalized responses. |
| features.capabilities | `{"pricing_model":"freemium","proactive_outbound_chat_triggers":true,"canned_responses_and_shortcut_macros":true,"chat_transcript_export_and_audit_logs":true,"round_robin_and_skills_based_agent_routing":true}` | `{"proactive_outbound_chat_triggers":true,"automated_offline_ticketing_fallback":true,"canned_responses_and_shortcut_macros":true,"chat_transcript_export_and_audit_logs":true,"omnichannel_whatsapp_facebook_sms_inbox":true}` |
| integrations.count | 6 | 7 |
| integrations.list | `[{"name":"WordPress"},{"name":"WooCommerce"},{"name":"PrestaShop"},{"name":"Facebook Messenger"},{"name":"WhatsApp"},{"url":"https://www.smartsupp.com/mcp/","name":"Claude","native":true,"category":"ai","direction":"bidirectional"},{"name":"ChatGPT","native":true,"category":"ai","direction":"bidirectional"},{"name":"Microsoft Bot Framework","native":false,"category":"ai","direction":"bidirectional"}]` | `[{"name":"Facebook Messenger"},{"name":"WhatsApp"},{"name":"Telegram"},{"name":"Twilio"},{"name":"Email"},{"name":"Zapier"},{"name":"REST API"},{"name":"Webhooks"},{"name":"SMS (Twilio)","native":true},{"name":"SMS","native":true,"category":"messaging"}]` |
| market.availability | `{"primaryMarkets":["EU"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"web":true}` |
| pricing | `{"type":"hybrid","plans":[{"free":true,"name":"Free","features":["Live Chat","AI Agent (testing)"],"description":"Free AI Agent access with limited conversations for testing","contactSales":false,"includedLimits":{"conversations":"25"}},{"free":false,"name":"Mira AI Agent","features":["AI Agent","Live Chat","Conversation history export","API access"],"components":[{"per":{"qty":1,"unit":"conversation"},"kind":"metered","amount":0.16,"period":"month","currency":"USD"}],"description":"Pay-per-conversation model for AI-powered chat handling","contactSales":false},{"free":false,"name":"Expert","features":["Multiple operators","Team management"],"description":"Team plan with multiple operators","contactSales":false},{"free":false,"name":"Custom","description":"Custom plan with dedicated setup and integrations","contactSales":true}],"summary":"Free tier with 25 conversations, then $0.16 per conversation/month on annual plan. Custom enterprise plans available.","currency":"USD","freeTier":true,"sourceUrl":"https://www.smartsupp.com/pricing/","retrievedAt":"2026-09-28T13:11:52.324Z","startingPrice":{"unit":"conversation","amount":0.16,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"free","summary":"100% free, forever","freeTier":true,"sourceUrl":"https://www.tawk.to","retrievedAt":"2026-08-19T13:45:38.696Z"}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | free |
| pricing.price_level | low | free |
| pricing.starting_price | `{"amount":0.16,"currency":"USD"}` | - |
| pricing.transparent | no | yes |
| reliability.status_page | - | yes |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |

## Capabilities (Live Chat)

| Capability | Smartsupp | Tawk.to |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Round robin and skills based agent routing | ✓ | - |
| Canned responses and shortcut macros | ✓ | ✓ |
| Real time typing preview sneek peek | - | - |
| Visitor screen sharing co browsing | - | - |
| Omnichannel whatsapp facebook SMS inbox | - | ✓ |
| Automated offline ticketing fallback | - | ✓ |
| Proactive outbound chat triggers | ✓ | ✓ |
| Salesforce hubspot CRM contact sync | - | - |
| Chat transcript export and audit logs | ✓ | ✓ |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | Freemium | - |

*Source: vioscaleAI. Generated 2026-10-16T09:13:23.307Z. "-" = undocumented, not absent.*