# ManageEngine ServiceDesk Plus vs Opsgenie

**Leader by vioscaleAI score:** Opsgenie

| Attribute | ManageEngine ServiceDesk Plus | Opsgenie |
|---|---|---|
| **vioscaleAI score** | 67.4 (73% (medium)) | 77.1 (71% (medium)) |
| content.faq | `[{"answer":"CloudSpend monitors expenditure across AWS, Azure, and Google Cloud Platform, providing visibility through cost allocation reporting, detecting spending anomalies, and automatically suggesting optimization opportunities. It is indexed under IT Management Software.","source":"https://www.manageengine.com/cloudspend/pricing.html","question":"What is ManageEngine ServiceDesk Plus?","confidence":0.6},{"answer":"ManageEngine ServiceDesk Plus offers a free tier, so you can start without paying. Paid plans start at $25 per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.manageengine.com/cloudspend/pricing.html","question":"Is ManageEngine ServiceDesk Plus free?","confidence":0.6},{"answer":"We have confirmed browser-based access to ManageEngine ServiceDesk Plus. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.manageengine.com/cloudspend/pricing.html","question":"What platforms does ManageEngine ServiceDesk Plus support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for ManageEngine ServiceDesk Plus, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.manageengine.com/cloudspend/pricing.html","question":"Can ManageEngine ServiceDesk Plus be self-hosted?","confidence":0.6},{"answer":"We have confirmed 13 integrations for ManageEngine ServiceDesk Plus, including Active Directory, Microsoft 365, Exchange, Microsoft Teams, Google Workspace, AWS, Microsoft Azure and Google Cloud Platform, plus 5 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.manageengine.com/cloudspend/pricing.html","question":"What does ManageEngine ServiceDesk Plus integrate with?","confidence":0.6},{"answer":"We have independently confirmed ISO 27001, HIPAA and GDPR for ManageEngine ServiceDesk Plus. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as ManageEngine ServiceDesk Plus not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.manageengine.com/security","question":"What security certifications does ManageEngine ServiceDesk Plus have?","confidence":0.7}]` | `[{"answer":"A cloud-based work management platform that helps teams plan projects, track tasks, visualize dependencies, and automate workflows. Includes built-in AI features and integrates with thousands of third-party tools. It is indexed under IT Management Software.","source":"https://www.atlassian.com/software/jira/pricing","question":"What is Opsgenie?","confidence":0.6},{"answer":"Opsgenie offers a free tier, so you can start without paying. Paid plans are also available: Free, Standard, Premium and Enterprise. Pricing changes often, so verify at source before relying on it.","source":"https://www.atlassian.com/software/jira/pricing","question":"Is Opsgenie free?","confidence":0.6},{"answer":"Opsgenie supports the web and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.atlassian.com/software/jira/pricing","question":"What platforms does Opsgenie support?","confidence":0.6},{"answer":"Yes. Opsgenie can be deployed cloud / SaaS and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://www.atlassian.com/software/jira/pricing","question":"Can Opsgenie be self-hosted?","confidence":0.6},{"answer":"We have confirmed 4 integrations for Opsgenie, including Slack, Confluence, Bitbucket and Jira Service Management. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.atlassian.com/software/jira/pricing","question":"What does Opsgenie integrate with?","confidence":0.6}]` |
| deployment.options | `{"cloud":true,"on_prem":true}` | `{"cloud":true,"self_hosted":true}` |
| description.long | A security operations platform that collects and analyzes logs from multiple sources to detect threats, automate response actions, and ensure regulatory compliance. | A cloud-hosted code repository that integrates with Jira and Jira Service Management to link planning, code changes, and deployments, and includes built-in CI/CD capabilities (Bitbucket Pipelines) for automating development and incident response workflows. |
| features.capabilities | `{"hosting":"both","free_tier":true,"api_access":true,"cmdb_asset":true,"alert_routing":true,"itil_certified":true,"aiops_automation":true,"change_management":true,"problem_management":true,"incident_management":true,"self_service_portal":true}` | `{"hosting":"both","free_tier":true,"api_access":true,"alert_routing":true,"aiops_automation":true,"change_management":true,"on_call_scheduling":true,"incident_management":true,"self_service_portal":true}` |
| integrations.count | 8 | 3 |
| integrations.list | `[{"name":"Active Directory"},{"name":"Microsoft 365"},{"name":"Exchange"},{"name":"Microsoft Teams"},{"name":"Google Workspace"},{"name":"AWS"},{"name":"Microsoft Azure","native":true},{"name":"Google Cloud Platform","native":true},{"name":"Kubernetes","native":true},{"name":"Databricks","native":true},{"name":"Fortinet","native":true},{"name":"Palo Alto Networks","native":true},{"name":"NetApp","native":true}]` | `[{"name":"Slack","category":"chat","direction":"bidirectional"},{"name":"Confluence","direction":"bidirectional"},{"name":"Bitbucket","direction":"bidirectional"},{"name":"Jira Service Management","direction":"bidirectional"},{"name":"Jira","native":true,"category":"project_management","direction":"bidirectional"},{"name":"Rovo","native":true}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"cloud_accounts":"3","monthly_cloud_spend":"$3,000"}},{"free":false,"name":"Lite","commitment":"annual","components":[{"kind":"fixed","amount":25,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"annual_cloud_spend":"$100,000"}},{"free":false,"name":"Starter","components":[{"kind":"fixed","amount":62,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Professional","components":[{"kind":"fixed","amount":144,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"annual_cloud_spend":"$250,000"}},{"free":false,"name":"Elite","components":[{"kind":"fixed","amount":225,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"annual_cloud_spend":"$500,000"}},{"free":false,"name":"Enterprise","components":[{"kind":"fixed","amount":359,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"annual_cloud_spend":"$1,000,000"}},{"free":false,"name":"Custom","description":"For organizations managing over $1 million in annual cloud spend","contactSales":true}],"addOns":[{"name":"Additional cloud spend coverage","components":[{"kind":"fixed","amount":69,"period":"year","currency":"USD"},{"kind":"fixed","amount":159,"period":"year","currency":"USD"},{"kind":"fixed","amount":249,"period":"year","currency":"USD"},{"kind":"fixed","amount":399,"period":"year","currency":"USD"}]}],"summary":"Free tier to $359/month. 30-day free trial. Up to 14% annual savings.","currency":"USD","freeTier":true,"sourceUrl":"https://www.manageengine.com/cloudspend/pricing.html","retrievedAt":"2026-09-04T15:55:55.325Z","freeTrialDays":30,"startingPrice":{"amount":25,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free tier","components":[{"kind":"fixed","amount":0,"currency":"USD"}],"contactSales":false,"includedLimits":{"emails_per_day":"100","automation_steps":"150 per subscription per month"}},{"free":false,"name":"Standard","contactSales":false,"includedLimits":{"automation_steps":"400 per user per month"}},{"free":false,"name":"Premium","contactSales":false,"includedLimits":{"automation_steps":"750 per user per month"}},{"free":false,"name":"Enterprise","contactSales":true,"includedLimits":{"automation_steps":"1000 per user per month"}}],"summary":"Free tier available. Per-user pricing on Standard, Premium, and Enterprise plans with annual or monthly billing options.","currency":"USD","freeTier":true,"sourceUrl":"https://www.atlassian.com/software/jira/pricing","retrievedAt":"2026-09-04T13:27:49.416Z","freeTrialDays":7,"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | mid | low |
| pricing.starting_price | `{"amount":25,"currency":"USD"}` | - |
| pricing.transparent | yes | yes |
| reliability.sla_pct | - | 99.95 |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.iso27001 | yes | yes |
| security.pci | yes | - |
| security.soc2 | - | yes |
| security.trust_center | https://www.manageengine.com/security-information-event-management.html | - |

## Capabilities (IT Management Software)

| Capability | ManageEngine ServiceDesk Plus | Opsgenie |
|---|:--:|:--:|
| **ITSM** |  |  |
| Incident management | ✓ | ✓ |
| Change / release management | ✓ | ✓ |
| Problem management | ✓ | - |
| CMDB / IT asset management | ✓ | - |
| Self-service portal | ✓ | ✓ |
| **On-call** |  |  |
| On-call scheduling / escalation | - | ✓ |
| Alert routing | ✓ | ✓ |
| **RMM** |  |  |
| Remote monitoring & control | - | - |
| Patch management | - | - |
| **Automation** |  |  |
| AIOps / workflow automation | ✓ | ✓ |
| ITIL-aligned / PinkVerify | ✓ | - |
| **Deployment** |  |  |
| Hosting | Cloud + self-hosted | Cloud + self-hosted |
| **Platform** |  |  |
| Public API | ✓ | ✓ |
| Free tier | ✓ | ✓ |

*Source: vioscaleAI. Generated 2026-10-16T19:05:41.411Z. "-" = undocumented, not absent.*