# LiveAgent vs UVdesk

| Attribute | LiveAgent | UVdesk |
|---|---|---|
| **vioscaleAI score** | 56.2 (42% (low)) | 51.6 (7% (low)) |
| content.faq | `[{"answer":"LiveAgent combines live chat, email ticketing, AI chatbot capabilities, built-in call center functionality, and social media support into a single dashboard, enabling support teams to automate routine inquiries and manage customer communications efficiently across multiple channels. It is indexed under Help Desk.","source":"https://www.liveagent.com","question":"What is LiveAgent?","confidence":0.6},{"answer":"LiveAgent offers a free tier, so you can start without paying. Paid plans start at $15 per user per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.liveagent.com","question":"Is LiveAgent free?","confidence":0.6},{"answer":"LiveAgent supports the web and iOS. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.liveagent.com","question":"What platforms does LiveAgent support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for LiveAgent, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.liveagent.com","question":"Can LiveAgent be self-hosted?","confidence":0.6},{"answer":"We have confirmed 12 integrations for LiveAgent, including Prestashop, BigCommerce, CoreCommerce, OpenCart, Slack, Zapier, Facebook and X, plus 4 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.liveagent.com","question":"What does LiveAgent integrate with?","confidence":0.6},{"answer":"LiveAgent is available worldwide. Its primary market is the United States.","source":"https://www.liveagent.com","question":"Where is LiveAgent available?","confidence":0.5}]` | `[{"answer":"UVdesk is a helpdesk solution available as both open source for self-hosting and cloud-based SaaS. It specializes in customer support for ecommerce with features for multichannel integration, ticket management, and workflow automation. It is indexed under Help Desk.","source":"https://www.uvdesk.com","question":"What is UVdesk?","confidence":0.6},{"answer":"UVdesk is open source, so it can be self-hosted and used at no licence cost. A commercial or hosted edition starts at $8 per agent per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.uvdesk.com/en/pricing/","question":"Is UVdesk free to use?","confidence":0.6},{"answer":"UVdesk supports the web and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.uvdesk.com","question":"What platforms does UVdesk support?","confidence":0.6},{"answer":"Yes. UVdesk can be deployed cloud / SaaS and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://www.uvdesk.com","question":"Can UVdesk be self-hosted?","confidence":0.6},{"answer":"We have confirmed 10 integrations for UVdesk, including Etsy, Shopify, CS-Cart, Magento, Opencart, Facebook, Twitter and LinkedIn, plus 2 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.uvdesk.com/en/pricing/","question":"What does UVdesk integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and GDPR for UVdesk. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as UVdesk not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.uvdesk.com/en/features/security/","question":"What security certifications does UVdesk have?","confidence":0.7},{"answer":"UVdesk is available worldwide. The vendor is headquartered in India.","source":"https://www.uvdesk.com/en/pricing/","question":"Where is UVdesk available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"self_hosted":true}` |
| description.long | LiveAgent combines live chat, email ticketing, AI chatbot capabilities, built-in call center functionality, and social media support into a single dashboard, enabling support teams to automate routine inquiries and manage customer communications efficiently across multiple channels. | UVdesk is a freely available, event-driven ticketing system that enables organizations to handle customer inquiries through email, automated workflows, and a web-based support portal. It supports customization, multilingual content, and extensible architecture for tailored deployments. |
| integrations.count | 200 | 10 |
| integrations.list | `[{"name":"Prestashop"},{"name":"BigCommerce"},{"name":"CoreCommerce"},{"name":"OpenCart"},{"name":"Slack"},{"name":"Zapier"},{"name":"Facebook"},{"name":"X"},{"name":"Instagram"},{"name":"WhatsApp"},{"name":"Viber"},{"name":"Telegram"}]` | `[{"name":"Etsy"},{"name":"Shopify"},{"name":"CS-Cart"},{"name":"Magento"},{"name":"Opencart"},{"name":"Facebook"},{"name":"Twitter"},{"name":"LinkedIn"},{"name":"Google"},{"name":"PayPal"},{"name":"Email","native":true,"direction":"inbound"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"IN","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true}` | `{"cli":true,"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free forever","components":[{"kind":"fixed","amount":0,"currency":"USD"}],"description":"Forever free plan","contactSales":false},{"free":false,"name":"Small","summary":"$15 per agent/month (billed annually)","components":[{"kind":"per_unit","unit":"seat","amount":15,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Medium","contactSales":false},{"free":false,"name":"Large","contactSales":false},{"free":false,"name":"Enterprise","contactSales":true}],"summary":"From $15 per agent/month billed annually. Forever free tier available.","currency":"USD","freeTier":true,"sourceUrl":"https://www.liveagent.com","retrievedAt":"2026-09-28T11:34:56.110Z","freeTrialDays":30,"startingPrice":{"unit":"seat","amount":15,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free forever","features":["Unlimited agents","Security","Company settings","Workflow","Theme customization"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Unlimited agents, manage open source at your own server","contactSales":false,"includedLimits":{"agents":"unlimited"}},{"free":false,"name":"Basic","summary":"$8/agent/month when billed annually or $11/agent/month month-to-month (minimum 2 agents)","features":["Basic features","eCommerce multi-channel integration","Agent performance examination","Form builder app"],"minSeats":2,"components":[{"kind":"per_unit","unit":"agent","amount":8,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"agent","amount":11,"period":"month","currency":"USD"}],"description":"Medium scale with customizable features and 30-day free trial","contactSales":false},{"free":false,"name":"Pro","summary":"$15/agent/month when billed annually or $18/agent/month month-to-month","features":["Pro features","eCommerce multi-channel support"],"components":[{"kind":"per_unit","unit":"agent","amount":15,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"agent","amount":18,"period":"month","currency":"USD"}],"description":"Large scale with fully customizable features","contactSales":false}],"summary":"Free tier with unlimited agents. Paid plans start at $8/agent/month (annual) or $11/agent/month (monthly). 30-day free trial for paid plans.","currency":"USD","freeTier":true,"sourceUrl":"https://www.uvdesk.com/en/pricing/","retrievedAt":"2026-08-25T12:13:46.004Z","freeTrialDays":30,"startingPrice":{"unit":"agent","amount":8,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | open_source |
| pricing.price_level | mid | free |
| pricing.starting_price | `{"amount":15,"currency":"USD"}` | `{"amount":8,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| security.certifications | `[{"name":"PCI-DSS","status":"active"}]` | - |
| security.gdpr | - | yes |
| security.iso27001 | - | yes |
| security.pci | yes | yes |
| security.soc2 | - | yes |
| security.trust_center | https://www.liveagent.com/academy/call-center-policy-and-compliance/ | - |

*Source: vioscaleAI. Generated 2026-10-16T20:51:31.447Z. "-" = undocumented, not absent.*