# Jira Service Management vs SolarWinds

**Leader by vioscaleAI score:** Jira Service Management

| Attribute | Jira Service Management | SolarWinds |
|---|---|---|
| **vioscaleAI score** | 80.8 (51% (medium)) | 58 (51% (medium)) |
| content.faq | `[{"answer":"Jira Service Management is an AI-native service management platform that helps teams manage incidents, route alerts, and automate service processes at scale across the organization. It is indexed under IT Management Software.","source":"https://www.atlassian.com/software/confluence/pricing","question":"What is Jira Service Management?","confidence":0.6},{"answer":"Jira Service Management offers a free tier, so you can start without paying. Paid plans are also available: Free, Standard, Premium and Enterprise. Pricing changes often, so verify at source before relying on it.","source":"https://www.atlassian.com/software/confluence/pricing","question":"Is Jira Service Management free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Jira Service Management. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.atlassian.com/software/confluence/pricing","question":"What platforms does Jira Service Management support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Jira Service Management, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.atlassian.com/software/confluence/pricing","question":"Can Jira Service Management be self-hosted?","confidence":0.6},{"answer":"We have confirmed 6 integrations for Jira Service Management, including Slack, Trello, Microsoft, Jira, Confluence and Bitbucket. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.atlassian.com/software/confluence/pricing","question":"What does Jira Service Management integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Jira Service Management. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Jira Service Management not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.atlassian.com/trust","question":"What security certifications does Jira Service Management have?","confidence":0.7}]` | `[{"answer":"A self-hosted help desk solution that manages IT tickets and automatically discovers, tracks, and organizes IT assets within your own infrastructure, with unlimited end users included. It is indexed under IT Management Software.","source":"https://www.solarwinds.com/web-help-desk/pricing","question":"What is SolarWinds?","confidence":0.6},{"answer":"SolarWinds is a paid product; published pricing starts at $320 per technician per year. It is sold across 11 plans (1-5 Technicians, 6-10 Technicians, 11-20 Technicians and 21-30 Technicians). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.solarwinds.com/web-help-desk/pricing","question":"How much does SolarWinds cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to SolarWinds. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.solarwinds.com/web-help-desk/pricing","question":"What platforms does SolarWinds support?","confidence":0.6},{"answer":"Yes. SolarWinds can be deployed on-premise and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://www.solarwinds.com/web-help-desk/pricing","question":"Can SolarWinds be self-hosted?","confidence":0.6},{"answer":"We have confirmed 51 integrations for SolarWinds, including Zoho Desk, Slack, Microsoft Teams, Google Chat, Mattermost, Zulip, Email and Twilio, plus 43 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.solarwinds.com","question":"What does SolarWinds integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for SolarWinds. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as SolarWinds not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.solarwinds.com/security-event-manager/use-cases","question":"What security certifications does SolarWinds have?","confidence":0.7},{"answer":"SolarWinds is available worldwide. Its primary market is the United States.","source":"https://www.solarwinds.com/web-help-desk/pricing","question":"Where is SolarWinds available?","confidence":0.5}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"hybrid":true,"on_prem":true,"self_hosted":true}` |
| description.long | Jira Service Management enables teams to deliver IT services by managing incidents, coordinating changes, and providing visibility across the organization with integrated AI capabilities. | SolarWinds provides integrated monitoring and IT service management solutions for tracking system performance, managing assets, and coordinating incident response across cloud and on-premises environments. The platform includes AI-powered automation to streamline operational workflows and supports flexible self-hosted and SaaS deployment models. |
| features.capabilities | `{"hosting":"cloud","free_tier":true,"api_access":true,"cmdb_asset":true,"alert_routing":true,"aiops_automation":true,"change_management":true,"incident_management":true,"self_service_portal":true}` | `{"hosting":"self","free_tier":false,"api_access":true,"cmdb_asset":true,"alert_routing":true,"aiops_automation":true,"on_call_scheduling":true,"incident_management":true}` |
| integrations.count | 7,000 | 199 |
| integrations.list | `[{"name":"Slack"},{"name":"Trello"},{"name":"Microsoft"},{"name":"Jira"},{"name":"Confluence"},{"name":"Bitbucket"},{"name":"dbt","category":"data"},{"name":"Airflow","category":"workflow"}]` | `[{"name":"Zoho Desk"},{"name":"Slack","native":true,"category":"chat"},{"name":"Microsoft Teams","native":true,"category":"chat"},{"name":"Google Chat","native":true,"category":"chat"},{"name":"Mattermost","native":true,"category":"chat"},{"name":"Zulip","native":true,"category":"chat"},{"name":"Email","native":true,"category":"communication","direction":"outbound"},{"name":"Twilio","native":true,"category":"communication"},{"name":"Public API","native":true,"direction":"bidirectional"},{"name":"Webhooks","native":true,"direction":"outbound"},{"name":"Terraform","native":true,"category":"infrastructure_automation"},{"name":"ServiceNow","native":true,"category":"itsm"},{"name":"Jira Cloud","native":true,"category":"itsm"},{"name":"Jira Server","native":true,"category":"itsm"},{"name":"Freshservice","native":true,"category":"itsm"},{"name":"Salesforce Cloud","native":true,"category":"crm"},{"name":"AWS CloudTrail via Cloudwatch","native":true,"category":"cloud"},{"name":"AWS Lambda","native":true,"category":"cloud"},{"name":"AWS SSO","native":true,"category":"sso"},{"name":"Azure Monitor","native":true,"category":"cloud"},{"name":"Azure Active Directory SSO","native":true,"category":"sso"},{"name":"Google Cloud Operations","native":true,"category":"cloud"},{"name":"Google SSO","native":true,"category":"sso"},{"name":"Oracle Cloud Infrastructure","native":true,"category":"cloud"},{"name":"Datadog","native":true,"category":"monitoring"},{"name":"New Relic","native":true,"category":"monitoring"},{"name":"Dynatrace","native":true,"category":"monitoring"},{"name":"AppDynamics","native":true,"category":"monitoring"},{"name":"Prometheus","native":true,"category":"monitoring"},{"name":"Grafana","native":true,"category":"monitoring"},{"name":"Nagios","native":true,"category":"monitoring"},{"name":"PRTG Network Monitor","native":true,"category":"monitoring"},{"name":"LogicMonitor","native":true,"category":"monitoring"},{"name":"Site24x7","native":true,"category":"monitoring"},{"name":"Elastic","native":true,"category":"log_management"},{"name":"Logstash","native":true,"category":"log_management"},{"name":"Loggly","native":true,"category":"log_management"},{"name":"Logz.io","native":true,"category":"log_management"},{"name":"Mezmo","native":true,"category":"log_management"},{"name":"Papertrail","native":true,"category":"log_management"},{"name":"InsightOps","native":true,"category":"log_management"},{"name":"MongoDB","native":true,"category":"database"},{"name":"MongoAtlas","native":true,"category":"database"},{"name":"Jenkins","native":true,"category":"ci_cd"},{"name":"Bitbucket","native":true,"category":"ci_cd"},{"name":"Okta","native":true,"category":"sso"},{"name":"Crowdstrike Falcon","native":true,"category":"security"},{"name":"Rapid7 InsightIDR","native":true,"category":"security"},{"name":"Redgate SQL Monitor","native":true,"category":"database_monitoring"},{"name":"Airbrake","native":true,"category":"error_tracking"},{"name":"Scout APM","native":true,"category":"apm"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free"},{"free":false,"name":"Standard","features":["Assets"],"contactSales":false},{"free":false,"name":"Premium","features":["24/7 Premium Support","1-hour response time for critical issues","Unlimited storage","99.9% uptime SLA"],"contactSales":false},{"free":false,"name":"Enterprise","features":["99.95% uptime SLA"],"commitment":"annual","contactSales":true}],"freeTier":true,"sourceUrl":"https://www.atlassian.com/software/confluence/pricing","retrievedAt":"2026-09-04T13:22:51.135Z","billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"1-5 Technicians","summary":"$533/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":1,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":533,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"6-10 Technicians","summary":"$524/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":6,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":524,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"11-20 Technicians","summary":"$517/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":11,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":517,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"21-30 Technicians","summary":"$507/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":21,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":507,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"31-40 Technicians","summary":"$492/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":31,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":492,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"41-50 Technicians","summary":"$473/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":41,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":473,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"51-75 Technicians","summary":"$444/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":51,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":444,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"76-100 Technicians","summary":"$417/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":76,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":417,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"101-250 Technicians","summary":"$389/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":101,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":389,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"251-500 Technicians","summary":"$357/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":251,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":357,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"501+ Technicians","summary":"$320/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":501,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":320,"period":"year","currency":"USD"}],"contactSales":false}],"summary":"From $320/technician/year with automatic volume discounts. 14-day free trial.","currency":"USD","freeTier":false,"sourceUrl":"https://www.solarwinds.com/web-help-desk/pricing","retrievedAt":"2026-08-14T10:20:43.990Z","freeTrialDays":14,"startingPrice":{"amount":320,"period":"month","currency":"USD"},"billingPeriods":["year"]}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | commercial |
| pricing.price_level | low | high |
| pricing.transparent | yes | yes |
| reliability.sla_pct | 99.9 | - |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | - |
| security.fedramp | yes | - |
| security.gdpr | yes | yes |
| security.trust_center | - | https://www.solarwinds.com/security-event-manager/use-cases |

## Capabilities (IT Management Software)

| Capability | Jira Service Management | SolarWinds |
|---|:--:|:--:|
| **ITSM** |  |  |
| Incident management | ✓ | ✓ |
| Change / release management | ✓ | - |
| Problem management | - | - |
| CMDB / IT asset management | ✓ | ✓ |
| Self-service portal | ✓ | - |
| **On-call** |  |  |
| On-call scheduling / escalation | - | ✓ |
| Alert routing | ✓ | ✓ |
| **RMM** |  |  |
| Remote monitoring & control | - | - |
| Patch management | - | - |
| **Automation** |  |  |
| AIOps / workflow automation | ✓ | ✓ |
| ITIL-aligned / PinkVerify | - | - |
| **Deployment** |  |  |
| Hosting | Cloud only | Self-hosted only |
| **Platform** |  |  |
| Public API | ✓ | ✓ |
| Free tier | ✓ | ✗ |

*Source: vioscaleAI. Generated 2026-10-16T21:00:32.544Z. "-" = undocumented, not absent.*