# Jira Service Management vs Opsgenie

| Attribute | Jira Service Management | Opsgenie |
|---|---|---|
| **vioscaleAI score** | 80.8 (51% (medium)) | 77.1 (71% (medium)) |
| content.faq | `[{"answer":"Jira Service Management is an AI-native service management platform that helps teams manage incidents, route alerts, and automate service processes at scale across the organization. It is indexed under IT Management Software.","source":"https://www.atlassian.com/software/confluence/pricing","question":"What is Jira Service Management?","confidence":0.6},{"answer":"Jira Service Management offers a free tier, so you can start without paying. Paid plans are also available: Free, Standard, Premium and Enterprise. Pricing changes often, so verify at source before relying on it.","source":"https://www.atlassian.com/software/confluence/pricing","question":"Is Jira Service Management free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Jira Service Management. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.atlassian.com/software/confluence/pricing","question":"What platforms does Jira Service Management support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Jira Service Management, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.atlassian.com/software/confluence/pricing","question":"Can Jira Service Management be self-hosted?","confidence":0.6},{"answer":"We have confirmed 6 integrations for Jira Service Management, including Slack, Trello, Microsoft, Jira, Confluence and Bitbucket. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.atlassian.com/software/confluence/pricing","question":"What does Jira Service Management integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Jira Service Management. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Jira Service Management not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.atlassian.com/trust","question":"What security certifications does Jira Service Management have?","confidence":0.7}]` | `[{"answer":"A cloud-based work management platform that helps teams plan projects, track tasks, visualize dependencies, and automate workflows. Includes built-in AI features and integrates with thousands of third-party tools. It is indexed under IT Management Software.","source":"https://www.atlassian.com/software/jira/pricing","question":"What is Opsgenie?","confidence":0.6},{"answer":"Opsgenie offers a free tier, so you can start without paying. Paid plans are also available: Free, Standard, Premium and Enterprise. Pricing changes often, so verify at source before relying on it.","source":"https://www.atlassian.com/software/jira/pricing","question":"Is Opsgenie free?","confidence":0.6},{"answer":"Opsgenie supports the web and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.atlassian.com/software/jira/pricing","question":"What platforms does Opsgenie support?","confidence":0.6},{"answer":"Yes. Opsgenie can be deployed cloud / SaaS and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://www.atlassian.com/software/jira/pricing","question":"Can Opsgenie be self-hosted?","confidence":0.6},{"answer":"We have confirmed 4 integrations for Opsgenie, including Slack, Confluence, Bitbucket and Jira Service Management. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.atlassian.com/software/jira/pricing","question":"What does Opsgenie integrate with?","confidence":0.6}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"self_hosted":true}` |
| description.long | Jira Service Management enables teams to deliver IT services by managing incidents, coordinating changes, and providing visibility across the organization with integrated AI capabilities. | A cloud-hosted code repository that integrates with Jira and Jira Service Management to link planning, code changes, and deployments, and includes built-in CI/CD capabilities (Bitbucket Pipelines) for automating development and incident response workflows. |
| features.capabilities | `{"hosting":"cloud","free_tier":true,"api_access":true,"cmdb_asset":true,"alert_routing":true,"aiops_automation":true,"change_management":true,"incident_management":true,"self_service_portal":true}` | `{"hosting":"both","free_tier":true,"api_access":true,"alert_routing":true,"aiops_automation":true,"change_management":true,"on_call_scheduling":true,"incident_management":true,"self_service_portal":true}` |
| integrations.count | 7,000 | 3 |
| integrations.list | `[{"name":"Slack"},{"name":"Trello"},{"name":"Microsoft"},{"name":"Jira"},{"name":"Confluence"},{"name":"Bitbucket"},{"name":"dbt","category":"data"},{"name":"Airflow","category":"workflow"}]` | `[{"name":"Slack","category":"chat","direction":"bidirectional"},{"name":"Confluence","direction":"bidirectional"},{"name":"Bitbucket","direction":"bidirectional"},{"name":"Jira Service Management","direction":"bidirectional"},{"name":"Jira","native":true,"category":"project_management","direction":"bidirectional"},{"name":"Rovo","native":true}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free"},{"free":false,"name":"Standard","features":["Assets"],"contactSales":false},{"free":false,"name":"Premium","features":["24/7 Premium Support","1-hour response time for critical issues","Unlimited storage","99.9% uptime SLA"],"contactSales":false},{"free":false,"name":"Enterprise","features":["99.95% uptime SLA"],"commitment":"annual","contactSales":true}],"freeTier":true,"sourceUrl":"https://www.atlassian.com/software/confluence/pricing","retrievedAt":"2026-09-04T13:22:51.135Z","billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free tier","components":[{"kind":"fixed","amount":0,"currency":"USD"}],"contactSales":false,"includedLimits":{"emails_per_day":"100","automation_steps":"150 per subscription per month"}},{"free":false,"name":"Standard","contactSales":false,"includedLimits":{"automation_steps":"400 per user per month"}},{"free":false,"name":"Premium","contactSales":false,"includedLimits":{"automation_steps":"750 per user per month"}},{"free":false,"name":"Enterprise","contactSales":true,"includedLimits":{"automation_steps":"1000 per user per month"}}],"summary":"Free tier available. Per-user pricing on Standard, Premium, and Enterprise plans with annual or monthly billing options.","currency":"USD","freeTier":true,"sourceUrl":"https://www.atlassian.com/software/jira/pricing","retrievedAt":"2026-09-04T13:27:49.416Z","freeTrialDays":7,"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | low |
| pricing.transparent | yes | yes |
| reliability.sla_pct | 99.9 | 99.95 |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | yes |
| security.fedramp | yes | - |
| security.gdpr | yes | yes |
| security.iso27001 | - | yes |
| security.soc2 | - | yes |

## Capabilities (IT Management Software)

| Capability | Jira Service Management | Opsgenie |
|---|:--:|:--:|
| **ITSM** |  |  |
| Incident management | ✓ | ✓ |
| Change / release management | ✓ | ✓ |
| Problem management | - | - |
| CMDB / IT asset management | ✓ | - |
| Self-service portal | ✓ | ✓ |
| **On-call** |  |  |
| On-call scheduling / escalation | - | ✓ |
| Alert routing | ✓ | ✓ |
| **RMM** |  |  |
| Remote monitoring & control | - | - |
| Patch management | - | - |
| **Automation** |  |  |
| AIOps / workflow automation | ✓ | ✓ |
| ITIL-aligned / PinkVerify | - | - |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud + self-hosted |
| **Platform** |  |  |
| Public API | ✓ | ✓ |
| Free tier | ✓ | ✓ |

*Source: vioscaleAI. Generated 2026-10-16T20:15:30.626Z. "-" = undocumented, not absent.*