vioscale
Comparison

Infobip vs Novu

On the evidence we track, Novu leads this comparison with a composite score of 86/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Infobip full profile →Novu full profile →
Machine formatsJSONMarkdownGraphQLor send Accept: application/json
Infobip81
★Novu86
Score
Vioscale score
Infobip81 / 100low · 48%updating
Novu86 / 100medium · 73%updating
Pricing
Free tier
Infobip✓
Novu✓
Model
Infobipfreemium
Novufreemium
Price level
Infobiphigh
Novulow
Transparent
Infobip✓
Novu✓
Integrations
Count
Infobip30
Novu88
Security
Disclosure policy
Infobip✓
Novu–
Gdpr
Infobip✓
Novu✓
Hipaa
Infobip–
Novu✓
Iso27001
Infobip–
Novu✓
Soc2
Infobip–
Novu✓
Reliability
Sla pct
Infobip99.9
Novu99.9
Status page
Infobip✓
Novu✓
Market
Availability

Capabilities

Feature-by-feature on the axes that matter for communication apis. “-” means undocumented, not absent.

Channels
SMS
Infobip✓
Novu✓
Voice
Infobip✓
Novu✗
WhatsApp
Infobip✓
Novu✓
RCS
Infobip✓
Novu✗
Transactional email
Infobip✓
Novu✓
Video / real-time
Infobip✓
Novu✗
In-app chat
Infobip✓
Novu✓
Verify / OTP / 2FA
Infobip✓
Novu✓
Messaging
Two-way messaging
Infobip✓
Novu✓
Reach
Geographic coverage
InfobipGlobal
NovuGlobal
Delivery
Email deliverability tools
Infobip✓
Novu✓
Commercial
Published per-unit pricing
Infobip✓
Novu✓

What each one is

The product in its own terms, so the numbers below have context.

Infobip

Infobip is an omnichannel cloud communications platform enabling businesses to send messages via SMS, email, voice, WhatsApp, Viber, and other digital channels. It offers global message delivery with high reliability, advanced routing, and tools for building automated customer conversations.

Independently observed

Novu

Leader

Infrastructure that allows developers to dispatch notifications through email, SMS, push, in-app, and chat, while also enabling AI agents to have two-way conversations with users on channels like Slack, WhatsApp, and Teams.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Infobip

from €115/moUsage-basedFree tier

Usage-based pricing with per-message SMS/WhatsApp, flat-rate email, and per-minute voice. Viber has €115-€175 monthly minimum. Prices vary by destination country.

  • SMS-
    • Flexible pricing by destination country
    • 98% open rate
    • Global delivery
    • Fraud protection
  • Email-
    • 99.4% deliverability rate
    • 120k emails per minute processing
    • 2 second average delivery
  • WhatsApp-
    • Utility messages
    • Authentication/OTP
    • Marketing messages
    • Free-form customer responses
  • Viber€115/mo
    • Promotional, transactional, OTP, and conversational messages
    • Minimum commitment €115 (standard) or €175 (select countries)
  • Voice-
    • Inbound call handling
    • IVR automation
    • 95% global coverage
    • 70+ direct operator connections
as of verify ↗

Novu

Leader
from $1.20/moSubscriptionFree tier

From $30/mo (Pro). Free tier available.

  • FreeFree
    • All channels: Email, In-app, SMS, Chat, Push
    • US + EU data residency
    • Activity feed
  • ProFrom $30/mo
    • Remove Novu branding
    • Advanced email editor (blocks, layouts)
    • Higher rate limits & faster processing
    • Everything in Free
  • TeamFrom $250/mo
    • Unlimited team members
    • Role-Based Access Control (RBAC)
    • More workflows
    • Enhanced rate limits
    • Everything in Pro
  • EnterpriseContact sales
    • HIPAA BAA
    • Dedicated SSO (SAML / OIDC)
    • Directory Sync (SCIM)
    • Custom data residency (SG, UK, AU, JP, KR, custom regions)
    • Self-hosted deployment options
    • +3 more
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Infobip✓
Novu✓
CLI
Infobip✗
Novu✓
Deployment
Cloud / SaaS
Infobip✓
Novu✓
Self-hosted
Infobip✗
Novu✓
On-premise
Infobip✗
Novu✓
Hybrid
Infobip✗
Novu✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

Infobip

13 total
  • SMS
  • Email
  • Voice
  • MMS
  • WhatsApp
  • RCS
  • Messenger
  • Viber
  • Instagram
  • Google Business Messages
  • Apple Messages for Business
  • LINE
  • Zalo
Independently observed

Novu

Leader
39 total
  • SendGrid
  • Amazon SES
  • Postmark
  • Resend
  • Brevo
  • Mailgun
  • Mailjet
  • Braze
  • Infobip
  • Twilio
  • Plivo
  • AWS SNS
  • Vonage
  • SMS77
  • Telnyx
  • Termii
  • Gupshup
  • SMS Central
  • Firebase Cloud Messaging
  • Apple Push Notification
  • Expo Push
  • OneSignal
  • Pushpad
  • Pusher Beams
  • +15 more
Independently observed

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.