# Incident.io vs Zenduty

**Leader by vioscaleAI score:** Incident.io

| Attribute | Incident.io | Zenduty |
|---|---|---|
| **vioscaleAI score** | 77.7 (74% (medium)) | 55.2 (40% (low)) |
| content.faq | `[{"answer":"A Slack and Teams-native incident management system that automates team coordination from alert detection through post-incident analysis, with built-in on-call management and integrations for observability and project tracking tools. It is indexed under Incident Management.","source":"https://incident.io/blog/incident-response-software-pricing-questions","question":"What is Incident.io?","confidence":0.6},{"answer":"Incident.io offers a free tier, so you can start without paying. Paid plans start at $45 per user per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://incident.io/blog/incident-response-software-pricing-questions","question":"Is Incident.io free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Incident.io. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://incident.io/blog/incident-response-software-pricing-questions","question":"What platforms does Incident.io support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Incident.io, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://incident.io/blog/incident-response-software-pricing-questions","question":"Can Incident.io be self-hosted?","confidence":0.6},{"answer":"We have confirmed 13 integrations for Incident.io, including Slack, Microsoft Teams, Zendesk, Datadog, Jira, Linear, Asana and ServiceNow, plus 5 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://incident.io/blog/incident-response-software-pricing-questions","question":"What does Incident.io integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and GDPR for Incident.io. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Incident.io not holding them. Always confirm compliance directly before you rely on it.","source":"https://incident.io/blog/incident-io-gdpr-compliance-guide","question":"What security certifications does Incident.io have?","confidence":0.7},{"answer":"Incident.io is available worldwide. Its primary market is the United States.","source":"https://incident.io/blog/incident-response-software-pricing-questions","question":"Where is Incident.io available?","confidence":0.5}]` | `[{"answer":"An AI-driven incident management system that consolidates alerts from multiple monitoring sources into actionable insights. It enables teams to manage incidents collaboratively through familiar communication tools and reduce time-to-resolution. It is indexed under Incident Management.","source":"https://zenduty.com","question":"What is Zenduty?","confidence":0.6},{"answer":"Zenduty is a paid product; published pricing starts at $6 per user per month. It is sold across 3 plans (Starter, Growth and Enterprise). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://zenduty.com/pricing/","question":"How much does Zenduty cost?","confidence":0.6},{"answer":"Zenduty supports the web, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://zenduty.com","question":"What platforms does Zenduty support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Zenduty, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://zenduty.com","question":"Can Zenduty be self-hosted?","confidence":0.6},{"answer":"We have confirmed 8 integrations for Zenduty, including Jira, Slack, Microsoft Teams, Google Chat, AWS CloudWatch, Sentry, Zoom and Webex. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://zenduty.com","question":"What does Zenduty integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 for Zenduty. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Zenduty not holding them. Always confirm compliance directly before you rely on it.","source":"https://zenduty.com","question":"What security certifications does Zenduty have?","confidence":0.48},{"answer":"Zenduty is available in the United States, Canada, India and the United Kingdom. Its primary markets are the United States and the United Kingdom. The vendor is headquartered in the United States.","source":"https://zenduty.com/pricing/","question":"Where is Zenduty available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A Slack and Teams-native incident management system that automates team coordination from alert detection through post-incident analysis, with built-in on-call management and integrations for observability and project tracking tools. | An AI-driven incident management system that consolidates alerts from multiple monitoring sources into actionable insights. It enables teams to manage incidents collaboratively through familiar communication tools and reduce time-to-resolution. |
| features.capabilities | `{"iso_27001":false,"soc2_type_ii":true,"pricing_model":"per_responder_seat","deployment_model":"saas","slack_integration":true,"auto_channel_creation":true,"post_mortem_generation":true,"jira_linear_two_way_sync":true,"microsoft_teams_integration":true,"zoom_meet_bridge_automation":true}` | `{"deployment_model":"saas","slack_integration":true,"automated_runbooks":true,"microsoft_teams_integration":true}` |
| integrations.count | 42 | 100 |
| integrations.list | `[{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"Zendesk"},{"name":"Datadog"},{"name":"Jira"},{"name":"Linear"},{"name":"Asana"},{"name":"ServiceNow"},{"name":"GitHub"},{"name":"StatusPage"},{"name":"PagerDuty","native":true,"category":"incident management"},{"name":"Confluence","native":true,"category":"documentation","direction":"outbound"},{"name":"Google Docs","native":true,"category":"documentation","direction":"outbound"},{"name":"GitLab","native":true,"category":"devops","direction":"bidirectional"},{"name":"Opsgenie","native":true,"category":"incident_management","direction":"outbound"},{"name":"Grafana","native":true,"category":"monitoring","direction":"inbound"},{"name":"Prometheus Alertmanager","native":true,"category":"monitoring","direction":"inbound"},{"name":"CloudWatch","native":true,"category":"monitoring","direction":"bidirectional"},{"name":"Sentry","native":true,"category":"monitoring","direction":"inbound"},{"name":"Splunk On-call","native":true,"category":"incident_management","direction":"bidirectional"},{"name":"ClickUp","native":true,"category":"project_management","direction":"bidirectional"},{"name":"Shortcut","native":true,"category":"project_management","direction":"bidirectional"},{"name":"Zoom","native":true,"category":"video_conferencing","direction":"outbound"},{"name":"Google Meet","native":true,"category":"video_conferencing","direction":"outbound"},{"name":"Webex","native":true,"category":"video_conferencing","direction":"outbound"},{"name":"Notion","native":true,"category":"documentation","direction":"outbound"},{"name":"Backstage","native":true,"category":"catalog","direction":"inbound"},{"name":"Cortex","native":true,"category":"catalog","direction":"inbound"},{"name":"OpsLevel","native":true,"category":"catalog","direction":"inbound"},{"name":"Okta","native":true,"category":"identity","direction":"bidirectional"},{"name":"Rippling","native":true,"category":"identity","direction":"bidirectional"},{"name":"AWS SNS","native":true,"category":"messaging","direction":"inbound"},{"name":"Vanta","native":true,"category":"compliance","direction":"bidirectional"},{"name":"Zapier","native":false,"category":"automation","direction":"outbound"},{"name":"BigPanda","native":true,"category":"monitoring","direction":"bidirectional"},{"name":"BugSnag","native":true,"category":"monitoring","direction":"inbound"},{"name":"AppOptics","native":true,"category":"monitoring","direction":"inbound"},{"name":"Nagios","native":true,"category":"monitoring","direction":"inbound"},{"name":"Uptime","native":true,"category":"monitoring","direction":"inbound"},{"name":"Cloudflare","native":true,"category":"networking","direction":"inbound"},{"name":"Google Cloud Platform","native":true,"category":"cloud","direction":"inbound"},{"name":"SharePoint","native":true,"category":"documentation","direction":"outbound"}]` | `[{"name":"Jira"},{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"Google Chat"},{"name":"AWS CloudWatch"},{"name":"Sentry"},{"name":"Zoom"},{"name":"Webex"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":["US","GB"],"availabilityScope":"global","availableCountries":["US","CA","IN","GB"],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"ios":true,"android":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Basic","summary":"Free forever","features":["Slack or Microsoft Teams native incident response","Single team on-call","Status page","Essential incident automation"],"description":"Entry-level incident management with essential automation","contactSales":false},{"free":false,"name":"Team","summary":"$19/user/mo (or $15/user/mo with annual commitment)","features":["Slack and Microsoft Teams native incident response","Multi-team on-call and alerting","Workflows","On-call scheduling with shadow rotations","Cover requests and schedule overrides"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":19,"period":"month","currency":"USD"}],"description":"All-in-one incident management for smaller teams","contactSales":false},{"free":false,"name":"Pro","summary":"$25/user/mo","features":["Everything in Team, plus:","Advanced insights and custom dashboards","Customizable post-incident process and postmortems","Private incidents and policies","Investigations (AI-assisted root cause analysis)","Status page with sub-pages and metrics"],"components":[{"kind":"per_unit","unit":"seat","amount":25,"period":"month","currency":"USD"}],"description":"Powerful end-to-end incident management for growing teams","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing available upon request","features":["Everything in Pro, plus:","Dedicated customer success manager","Advanced access control and multiple environments","Enterprise security and compliance features","99.99% uptime SLA for on-call notification triggering","SCIM-based role provisioning","Audit log retention and export (12-month retention)"],"description":"Advanced incident management for enterprise-wide deployment","contactSales":true}],"addOns":[{"name":"On-call standalone product"}],"summary":"From $15/user/mo (Team annual) to $25/user/mo (Pro). Free tier available.","currency":"USD","freeTier":true,"sourceUrl":"https://incident.io/pricing","retrievedAt":"2026-09-29T14:55:49.171Z","startingPrice":{"unit":"seat","amount":19,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Starter","summary":"$6/user/month, up to 5 seats, community support","features":["Alert Correlation","Advanced Alert Rules","Advanced Analytics","Incident Response via Slack, Teams, GChat","Incident Responders","Two-way Ticketing Integration","APIs and Extensibility","Stakeholder Communications","Incident Tagging","Custom Incident Priorities","Service Maintenance Windows","Robust Scheduling & Escalation Policies","Advanced Alert Suppression","Incident SLAs","Postmortem Templates","Stakeholder Templates","Single Sign On","Community Support"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":6,"period":"month","currency":"USD"}],"description":"Incident response for smaller teams","contactSales":false,"includedLimits":{"max_seats":"5","max_teams":"50","integrations_per_team":"unlimited","sms_calls_per_user_per_month_rest_of_world":"25","sms_calls_per_user_per_month_usa_canada_india":"100"}},{"free":false,"name":"Growth","summary":"$16/user/month with business hours support","features":["All Starter features","Business hours support (9x5)","Shared customer success manager","Status Pages","AI Features","Postmortems","Playbooks","Service Dependency Mapping","Workflows Automation"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":16,"period":"month","currency":"USD"}],"description":"Incident management for fast growing teams","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing with enterprise-grade support","features":["All Growth features","24×7 priority support and escalation","Dedicated customer success manager"],"description":"Advanced incident management for the enterprise","contactSales":true}],"summary":"From $6/user/month. Free 14-day trial on all plans. 16% discount for annual billing.","currency":"USD","freeTier":false,"sourceUrl":"https://zenduty.com/pricing/","retrievedAt":"2026-08-19T13:14:19.023Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":6,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | commercial |
| pricing.price_level | mid | low |
| pricing.starting_price | `{"amount":19,"currency":"USD"}` | `{"amount":6,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| reliability.sla_pct | 99.99 | - |
| reliability.status_page | yes | - |
| security.certifications | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"}]` | - |
| security.gdpr | yes | - |
| security.hipaa | yes | - |
| security.soc2 | yes | yes |
| security.trust_center | https://incident.io/ | - |

## Capabilities (Incident Management)

| Capability | Incident.io | Zenduty |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Saas | Saas |
| Slack integration | ✓ | ✓ |
| Microsoft teams integration | ✓ | ✓ |
| Auto channel creation | ✓ | - |
| Zoom meet bridge automation | ✓ | - |
| Automated runbooks | - | ✓ |
| Post mortem generation | ✓ | - |
| Jira linear two way sync | ✓ | - |
| Pagerduty opsgenie sync | - | - |
| Mttr analytics dashboard | - | - |
| SOC2 type ii | ✓ | - |
| ISO 27001 | ✗ | - |
| Pricing model | Per responder seat | - |

*Source: vioscaleAI. Generated 2026-10-16T19:29:25.423Z. "-" = undocumented, not absent.*