# Incident.io vs Rootly

| Attribute | Incident.io | Rootly |
|---|---|---|
| **vioscaleAI score** | 77.7 (74% (medium)) | 77 (72% (medium)) |
| content.faq | `[{"answer":"A Slack and Teams-native incident management system that automates team coordination from alert detection through post-incident analysis, with built-in on-call management and integrations for observability and project tracking tools. It is indexed under Incident Management.","source":"https://incident.io/blog/incident-response-software-pricing-questions","question":"What is Incident.io?","confidence":0.6},{"answer":"Incident.io offers a free tier, so you can start without paying. Paid plans start at $45 per user per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://incident.io/blog/incident-response-software-pricing-questions","question":"Is Incident.io free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Incident.io. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://incident.io/blog/incident-response-software-pricing-questions","question":"What platforms does Incident.io support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Incident.io, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://incident.io/blog/incident-response-software-pricing-questions","question":"Can Incident.io be self-hosted?","confidence":0.6},{"answer":"We have confirmed 13 integrations for Incident.io, including Slack, Microsoft Teams, Zendesk, Datadog, Jira, Linear, Asana and ServiceNow, plus 5 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://incident.io/blog/incident-response-software-pricing-questions","question":"What does Incident.io integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and GDPR for Incident.io. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Incident.io not holding them. Always confirm compliance directly before you rely on it.","source":"https://incident.io/blog/incident-io-gdpr-compliance-guide","question":"What security certifications does Incident.io have?","confidence":0.7},{"answer":"Incident.io is available worldwide. Its primary market is the United States.","source":"https://incident.io/blog/incident-response-software-pricing-questions","question":"Where is Incident.io available?","confidence":0.5}]` | `[{"answer":"An AI-native incident management platform that integrates with your monitoring, code, and infrastructure to help teams quickly detect, manage, and resolve incidents. Includes incident response coordination, on-call scheduling, and automated status pages. It is indexed under Incident Management.","source":"https://rootly.com","question":"What is Rootly?","confidence":0.6},{"answer":"Rootly offers a free tier, so you can start without paying. Paid plans start at $20 per user per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://rootly.com/pricing","question":"Is Rootly free?","confidence":0.6},{"answer":"Rootly supports the web, iOS, Android and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://rootly.com","question":"What platforms does Rootly support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Rootly, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://rootly.com","question":"Can Rootly be self-hosted?","confidence":0.6},{"answer":"We have confirmed 31 integrations for Rootly, including Slack, AWS CloudWatch, AWS EventBridge, Datadog, GitHub, Notion, Terraform and Zoom, plus 23 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://rootly.com","question":"What does Rootly integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, HIPAA and GDPR for Rootly. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Rootly not holding them. Always confirm compliance directly before you rely on it.","source":"https://rootly.com/security","question":"What security certifications does Rootly have?","confidence":0.7},{"answer":"Rootly is available worldwide. Its primary market is the United States.","source":"https://rootly.com/pricing","question":"Where is Rootly available?","confidence":0.5}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A Slack and Teams-native incident management system that automates team coordination from alert detection through post-incident analysis, with built-in on-call management and integrations for observability and project tracking tools. | Cloud-based platform for managing incidents and on-call rotations, with AI-powered automation to accelerate response and resolution. Teams coordinate incidents through Slack or Teams, and automated tools create incident documentation and retrospectives. |
| features.capabilities | `{"iso_27001":false,"soc2_type_ii":true,"pricing_model":"per_responder_seat","deployment_model":"saas","slack_integration":true,"auto_channel_creation":true,"post_mortem_generation":true,"jira_linear_two_way_sync":true,"microsoft_teams_integration":true,"zoom_meet_bridge_automation":true}` | `{"deployment_model":"saas","slack_integration":true,"post_mortem_generation":true,"microsoft_teams_integration":true}` |
| integrations.count | 42 | 33 |
| integrations.list | `[{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"Zendesk"},{"name":"Datadog"},{"name":"Jira"},{"name":"Linear"},{"name":"Asana"},{"name":"ServiceNow"},{"name":"GitHub"},{"name":"StatusPage"},{"name":"PagerDuty","native":true,"category":"incident management"},{"name":"Confluence","native":true,"category":"documentation","direction":"outbound"},{"name":"Google Docs","native":true,"category":"documentation","direction":"outbound"},{"name":"GitLab","native":true,"category":"devops","direction":"bidirectional"},{"name":"Opsgenie","native":true,"category":"incident_management","direction":"outbound"},{"name":"Grafana","native":true,"category":"monitoring","direction":"inbound"},{"name":"Prometheus Alertmanager","native":true,"category":"monitoring","direction":"inbound"},{"name":"CloudWatch","native":true,"category":"monitoring","direction":"bidirectional"},{"name":"Sentry","native":true,"category":"monitoring","direction":"inbound"},{"name":"Splunk On-call","native":true,"category":"incident_management","direction":"bidirectional"},{"name":"ClickUp","native":true,"category":"project_management","direction":"bidirectional"},{"name":"Shortcut","native":true,"category":"project_management","direction":"bidirectional"},{"name":"Zoom","native":true,"category":"video_conferencing","direction":"outbound"},{"name":"Google Meet","native":true,"category":"video_conferencing","direction":"outbound"},{"name":"Webex","native":true,"category":"video_conferencing","direction":"outbound"},{"name":"Notion","native":true,"category":"documentation","direction":"outbound"},{"name":"Backstage","native":true,"category":"catalog","direction":"inbound"},{"name":"Cortex","native":true,"category":"catalog","direction":"inbound"},{"name":"OpsLevel","native":true,"category":"catalog","direction":"inbound"},{"name":"Okta","native":true,"category":"identity","direction":"bidirectional"},{"name":"Rippling","native":true,"category":"identity","direction":"bidirectional"},{"name":"AWS SNS","native":true,"category":"messaging","direction":"inbound"},{"name":"Vanta","native":true,"category":"compliance","direction":"bidirectional"},{"name":"Zapier","native":false,"category":"automation","direction":"outbound"},{"name":"BigPanda","native":true,"category":"monitoring","direction":"bidirectional"},{"name":"BugSnag","native":true,"category":"monitoring","direction":"inbound"},{"name":"AppOptics","native":true,"category":"monitoring","direction":"inbound"},{"name":"Nagios","native":true,"category":"monitoring","direction":"inbound"},{"name":"Uptime","native":true,"category":"monitoring","direction":"inbound"},{"name":"Cloudflare","native":true,"category":"networking","direction":"inbound"},{"name":"Google Cloud Platform","native":true,"category":"cloud","direction":"inbound"},{"name":"SharePoint","native":true,"category":"documentation","direction":"outbound"}]` | `[{"name":"Slack"},{"name":"AWS CloudWatch"},{"name":"AWS EventBridge"},{"name":"Datadog"},{"name":"GitHub"},{"name":"Notion"},{"name":"Terraform"},{"name":"Zoom"},{"name":"Google Cloud"},{"name":"Prometheus Alertmanager"},{"name":"Azure OpenAI"},{"name":"Google Gemini"},{"name":"Mistral AI"},{"name":"OpenAI"},{"name":"Superplane"},{"name":"Zapier"},{"name":"Pylon"},{"name":"Webex"},{"name":"Checkly"},{"name":"Chronosphere"},{"name":"StatusCake"},{"name":"uptime.com"},{"name":"Confluence Cloud"},{"name":"HashiCorp Vault"},{"name":"Looker"},{"name":"Zendesk"},{"name":"Claude"},{"name":"Backstage"},{"name":"Microsoft Teams","native":true,"category":"chat","direction":"bidirectional"},{"name":"Jira","native":true},{"name":"Cortex","native":true,"direction":"inbound"},{"name":"Microsoft Intune","native":true},{"name":"Linear","native":true,"category":"issue_tracking","direction":"bidirectional"},{"name":"Jira Cloud","native":true,"category":"issue_tracking","direction":"bidirectional"},{"name":"PagerDuty","native":true,"category":"on_call","direction":"bidirectional"},{"name":"ServiceNow","native":true,"category":"itsm","direction":"bidirectional"},{"name":"Google Docs","native":true,"category":"documentation","direction":"outbound"},{"name":"SharePoint","native":true,"category":"documentation","direction":"outbound"},{"name":"Dropbox Paper","native":true,"category":"documentation","direction":"outbound"},{"name":"Quip","native":true,"category":"documentation","direction":"outbound"},{"name":"Airtable","native":true,"category":"database","direction":"bidirectional"},{"name":"AWS SNS","native":true,"category":"infrastructure","direction":"outbound"},{"name":"Upwind","native":true,"category":"security","direction":"inbound"},{"name":"Scribe","native":true,"category":"transcription","direction":"inbound"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"cli":true,"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Basic","summary":"Free forever","features":["Slack or Microsoft Teams native incident response","Single team on-call","Status page","Essential incident automation"],"description":"Entry-level incident management with essential automation","contactSales":false},{"free":false,"name":"Team","summary":"$19/user/mo (or $15/user/mo with annual commitment)","features":["Slack and Microsoft Teams native incident response","Multi-team on-call and alerting","Workflows","On-call scheduling with shadow rotations","Cover requests and schedule overrides"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":19,"period":"month","currency":"USD"}],"description":"All-in-one incident management for smaller teams","contactSales":false},{"free":false,"name":"Pro","summary":"$25/user/mo","features":["Everything in Team, plus:","Advanced insights and custom dashboards","Customizable post-incident process and postmortems","Private incidents and policies","Investigations (AI-assisted root cause analysis)","Status page with sub-pages and metrics"],"components":[{"kind":"per_unit","unit":"seat","amount":25,"period":"month","currency":"USD"}],"description":"Powerful end-to-end incident management for growing teams","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing available upon request","features":["Everything in Pro, plus:","Dedicated customer success manager","Advanced access control and multiple environments","Enterprise security and compliance features","99.99% uptime SLA for on-call notification triggering","SCIM-based role provisioning","Audit log retention and export (12-month retention)"],"description":"Advanced incident management for enterprise-wide deployment","contactSales":true}],"addOns":[{"name":"On-call standalone product"}],"summary":"From $15/user/mo (Team annual) to $25/user/mo (Pro). Free tier available.","currency":"USD","freeTier":true,"sourceUrl":"https://incident.io/pricing","retrievedAt":"2026-09-29T14:55:49.171Z","startingPrice":{"unit":"seat","amount":19,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Essentials","summary":"$20/user/mo","features":["Response with Slack","@Rootly AI Chat","AI Similar Incidents","AI Scribe Meeting Bot","Retrospectives","Status Page","Mobile App","Advanced Metrics & Insights","SSO + SAML"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":20,"period":"month","currency":"USD"}],"description":"Incident management for growing companies","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing","features":["Everything in Essentials","Custom and Dynamic Forms","Custom Incident Types","Private Incidents","Native Secrets Management","Custom Data Retention & Session Timeout","Audit Logs","Advanced Workflows","SSO + SAML + SCIM","Alert Grouping and Noise Reduction","Schedule Gap Detection & Fallback","Sync to Slack User Groups","Support for China","Dynamic Escalation Paths","Custom Alert Fields and Labels"],"description":"Custom features and support for enterprise scale","contactSales":true}],"summary":"From $20/user/mo. Free 14-day trial. Startups with <100 employees, <$50M raised, <5 years old qualify for up to 50% discount.","currency":"USD","freeTier":true,"sourceUrl":"https://rootly.com/pricing","retrievedAt":"2026-08-19T13:14:40.471Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":20,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | mid | low |
| pricing.starting_price | `{"amount":19,"currency":"USD"}` | `{"amount":20,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| reliability.sla_pct | 99.99 | 99.99 |
| reliability.status_page | yes | yes |
| security.certifications | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"}]` | - |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.soc2 | yes | yes |
| security.trust_center | https://incident.io/ | https://rootly.com/blog/dora-compliance-checklist |

## Capabilities (Incident Management)

| Capability | Incident.io | Rootly |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Saas | Saas |
| Slack integration | ✓ | ✓ |
| Microsoft teams integration | ✓ | ✓ |
| Auto channel creation | ✓ | - |
| Zoom meet bridge automation | ✓ | - |
| Automated runbooks | - | - |
| Post mortem generation | ✓ | ✓ |
| Jira linear two way sync | ✓ | - |
| Pagerduty opsgenie sync | - | - |
| Mttr analytics dashboard | - | - |
| SOC2 type ii | ✓ | - |
| ISO 27001 | ✗ | - |
| Pricing model | Per responder seat | - |

*Source: vioscaleAI. Generated 2026-10-16T20:14:46.971Z. "-" = undocumented, not absent.*