Incident.io vs Mattermost Playbooks
On the evidence we track, Incident.io leads this comparison with a composite score of 78/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.
Capabilities
Feature-by-feature on the axes that matter for incident management. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Incident.io
LeaderA Slack and Teams-native incident management system that automates team coordination from alert detection through post-incident analysis, with built-in on-call management and integrations for observability and project tracking tools.
Mattermost Playbooks
Mattermost Playbooks enables teams to run consistent, error-resistant operational processes through templated checklists, triggered automation, and integrated communications, improving reliability and speed for incident response and routine workflows.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Incident.io
LeaderFrom $15/user/mo (Team annual) to $25/user/mo (Pro). Free tier available.
- BasicFree
- Slack or Microsoft Teams native incident response
- Single team on-call
- Status page
- Essential incident automation
- Team$19/user/mo (or $15/user/mo with annual commitment)
- Slack and Microsoft Teams native incident response
- Multi-team on-call and alerting
- Workflows
- On-call scheduling with shadow rotations
- Cover requests and schedule overrides
- Pro$25/user/mo
- Everything in Team, plus:
- Advanced insights and custom dashboards
- Customizable post-incident process and postmortems
- Private incidents and policies
- Investigations (AI-assisted root cause analysis)
- +1 more
- EnterpriseContact sales
- Everything in Pro, plus:
- Dedicated customer success manager
- Advanced access control and multiple environments
- Enterprise security and compliance features
- 99.99% uptime SLA for on-call notification triggering
- +2 more
Mattermost Playbooks
Free open source version; paid Enterprise editions (E10, E20) available
- Open SourceFree
- Enterprise E10Contact sales
- Enterprise E20Contact sales
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
- Microsoft Teams
- Jira
- ServiceNow
- GitHub
- PagerDuty
- GitLab
- Nagios
Incident.io
Leader- Slack
- Zendesk
- Datadog
- Linear
- Asana
- StatusPage
- Confluence
- Google Docs
- Opsgenie
- Grafana
- Prometheus Alertmanager
- CloudWatch
- Sentry
- Splunk On-call
- ClickUp
- Shortcut
- Zoom
- Google Meet
- Webex
- Notion
- Backstage
- Cortex
- OpsLevel
- Okta
- +11 more
Mattermost Playbooks
- AWS
- CodeShip
- Splunk
- DigitalOcean
- Netlify
- Kubernetes
- Jenkins
- Redmine
- Git
- Mercurial
- SVN
- Threema
- RSS
- Bugzilla
- Gerrit
- Trello
- Ansible
- Atlassian
Incident.io or Mattermost Playbooks: which one depends on you
A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.
Free to run, no account needed to start. How the evaluation works
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.