Incident.io vs Mattermost Playbooks
On the evidence we track, Incident.io leads this comparison with a composite score of 59/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.
Capabilities
Feature-by-feature on the axes that matter for incident management. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Incident.io
LeaderPlatform for managing the complete incident lifecycle from alert through resolution, with integrated on-call scheduling, post-incident review, and customer communication capabilities via Slack and Microsoft Teams.
Mattermost Playbooks
A tool for teams to define, execute, and improve repeatable workflows by combining task checklists, process automation, messaging integration, and post-process reviews.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Incident.io
LeaderFrom $25/user/month. Free tier available. Transparent add-ons with on-call $20/user/month.
- BasicFree
- 1 workflow
- 2 integrations
- Pro$25/user/month (on-call scheduling add-on $20/user/month)
- Incident management
- Slack integration
- Microsoft Teams integration
- Workflows
- Status pages
- +1 more
- EnterpriseContact sales
- SAML SSO
- Advanced support
Mattermost Playbooks
Pricing not documented yet.
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
- Jira
Incident.io
Leader- Slack
- Microsoft Teams
- Zendesk
- Datadog
- Linear
- Asana
- ServiceNow
- GitHub
- StatusPage
Mattermost Playbooks
- AWS
- GitLab
- CodeShip
- PagerDuty
- Splunk
- Nagios
- DigitalOcean
- Netlify
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.