# Incident.io vs Mattermost Playbooks

**Leader by vioscaleAI score:** Incident.io

| Attribute | Incident.io | Mattermost Playbooks |
|---|---|---|
| **vioscaleAI score** | 77.7 (74% (medium)) | 38.6 (40% (low)) |
| content.faq | `[{"answer":"A Slack and Teams-native incident management system that automates team coordination from alert detection through post-incident analysis, with built-in on-call management and integrations for observability and project tracking tools. It is indexed under Incident Management.","source":"https://incident.io/blog/incident-response-software-pricing-questions","question":"What is Incident.io?","confidence":0.6},{"answer":"Incident.io offers a free tier, so you can start without paying. Paid plans start at $45 per user per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://incident.io/blog/incident-response-software-pricing-questions","question":"Is Incident.io free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Incident.io. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://incident.io/blog/incident-response-software-pricing-questions","question":"What platforms does Incident.io support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Incident.io, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://incident.io/blog/incident-response-software-pricing-questions","question":"Can Incident.io be self-hosted?","confidence":0.6},{"answer":"We have confirmed 13 integrations for Incident.io, including Slack, Microsoft Teams, Zendesk, Datadog, Jira, Linear, Asana and ServiceNow, plus 5 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://incident.io/blog/incident-response-software-pricing-questions","question":"What does Incident.io integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and GDPR for Incident.io. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Incident.io not holding them. Always confirm compliance directly before you rely on it.","source":"https://incident.io/blog/incident-io-gdpr-compliance-guide","question":"What security certifications does Incident.io have?","confidence":0.7},{"answer":"Incident.io is available worldwide. Its primary market is the United States.","source":"https://incident.io/blog/incident-response-software-pricing-questions","question":"Where is Incident.io available?","confidence":0.5}]` | `[{"answer":"A feature within Mattermost that enables teams to implement consistent, structured processes using guided checklists, automated actions, and post-incident retrospectives to improve reliability and reduce variability. It is indexed under Incident Management.","source":"https://mattermost.com/incident-management/","question":"What is Mattermost Playbooks?","confidence":0.6},{"answer":"Mattermost Playbooks does not publish its prices. Pricing is quoted on request, across 3 plans (Open Source, Enterprise E10 and Enterprise E20), so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://mattermost.com/incident-management/","question":"How much does Mattermost Playbooks cost?","confidence":0.6},{"answer":"Mattermost Playbooks supports the web, Windows, macOS, Linux, iOS, Android and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://mattermost.com/incident-management/","question":"What platforms does Mattermost Playbooks support?","confidence":0.6},{"answer":"Yes. Mattermost Playbooks can be deployed cloud / SaaS and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://mattermost.com/incident-management/","question":"Can Mattermost Playbooks be self-hosted?","confidence":0.6},{"answer":"We have confirmed 19 integrations for Mattermost Playbooks, including AWS, GitLab, CodeShip, PagerDuty, Splunk, Jira, Nagios and DigitalOcean, plus 11 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://mattermost.com/incident-management/","question":"What does Mattermost Playbooks integrate with?","confidence":0.6},{"answer":"We have independently confirmed HIPAA for Mattermost Playbooks. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Mattermost Playbooks not holding them. Always confirm compliance directly before you rely on it.","source":"https://mattermost.com/blog/mattermost-4-6-508-compliance/","question":"What security certifications does Mattermost Playbooks have?","confidence":0.7}]` |
| deployment.options | `{"cloud":true}` | `{"self_hosted":true}` |
| description.long | A Slack and Teams-native incident management system that automates team coordination from alert detection through post-incident analysis, with built-in on-call management and integrations for observability and project tracking tools. | Mattermost Playbooks enables teams to run consistent, error-resistant operational processes through templated checklists, triggered automation, and integrated communications, improving reliability and speed for incident response and routine workflows. |
| features.capabilities | `{"iso_27001":false,"soc2_type_ii":true,"pricing_model":"per_responder_seat","deployment_model":"saas","slack_integration":true,"auto_channel_creation":true,"post_mortem_generation":true,"jira_linear_two_way_sync":true,"microsoft_teams_integration":true,"zoom_meet_bridge_automation":true}` | `{"pricing_model":"quote","deployment_model":"self_host","automated_runbooks":true,"post_mortem_generation":true,"microsoft_teams_integration":true}` |
| integrations.count | 42 | 11 |
| integrations.list | `[{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"Zendesk"},{"name":"Datadog"},{"name":"Jira"},{"name":"Linear"},{"name":"Asana"},{"name":"ServiceNow"},{"name":"GitHub"},{"name":"StatusPage"},{"name":"PagerDuty","native":true,"category":"incident management"},{"name":"Confluence","native":true,"category":"documentation","direction":"outbound"},{"name":"Google Docs","native":true,"category":"documentation","direction":"outbound"},{"name":"GitLab","native":true,"category":"devops","direction":"bidirectional"},{"name":"Opsgenie","native":true,"category":"incident_management","direction":"outbound"},{"name":"Grafana","native":true,"category":"monitoring","direction":"inbound"},{"name":"Prometheus Alertmanager","native":true,"category":"monitoring","direction":"inbound"},{"name":"CloudWatch","native":true,"category":"monitoring","direction":"bidirectional"},{"name":"Sentry","native":true,"category":"monitoring","direction":"inbound"},{"name":"Splunk On-call","native":true,"category":"incident_management","direction":"bidirectional"},{"name":"ClickUp","native":true,"category":"project_management","direction":"bidirectional"},{"name":"Shortcut","native":true,"category":"project_management","direction":"bidirectional"},{"name":"Zoom","native":true,"category":"video_conferencing","direction":"outbound"},{"name":"Google Meet","native":true,"category":"video_conferencing","direction":"outbound"},{"name":"Webex","native":true,"category":"video_conferencing","direction":"outbound"},{"name":"Notion","native":true,"category":"documentation","direction":"outbound"},{"name":"Backstage","native":true,"category":"catalog","direction":"inbound"},{"name":"Cortex","native":true,"category":"catalog","direction":"inbound"},{"name":"OpsLevel","native":true,"category":"catalog","direction":"inbound"},{"name":"Okta","native":true,"category":"identity","direction":"bidirectional"},{"name":"Rippling","native":true,"category":"identity","direction":"bidirectional"},{"name":"AWS SNS","native":true,"category":"messaging","direction":"inbound"},{"name":"Vanta","native":true,"category":"compliance","direction":"bidirectional"},{"name":"Zapier","native":false,"category":"automation","direction":"outbound"},{"name":"BigPanda","native":true,"category":"monitoring","direction":"bidirectional"},{"name":"BugSnag","native":true,"category":"monitoring","direction":"inbound"},{"name":"AppOptics","native":true,"category":"monitoring","direction":"inbound"},{"name":"Nagios","native":true,"category":"monitoring","direction":"inbound"},{"name":"Uptime","native":true,"category":"monitoring","direction":"inbound"},{"name":"Cloudflare","native":true,"category":"networking","direction":"inbound"},{"name":"Google Cloud Platform","native":true,"category":"cloud","direction":"inbound"},{"name":"SharePoint","native":true,"category":"documentation","direction":"outbound"}]` | `[{"name":"AWS"},{"name":"GitLab"},{"name":"CodeShip"},{"name":"PagerDuty"},{"name":"Splunk"},{"name":"Jira"},{"name":"Nagios"},{"name":"DigitalOcean"},{"name":"Netlify"},{"name":"Kubernetes","native":true,"category":"infrastructure","direction":"bidirectional"},{"name":"Jenkins","native":true,"category":"ci_cd","direction":"bidirectional"},{"name":"Redmine","native":true,"category":"project_management","direction":"bidirectional"},{"name":"Git","native":true,"category":"vcs","direction":"bidirectional"},{"name":"Mercurial","native":true,"category":"vcs","direction":"bidirectional"},{"name":"SVN","native":true,"category":"vcs","direction":"bidirectional"},{"name":"Threema","native":true,"category":"messaging","direction":"inbound"},{"name":"Twitter","native":true,"category":"social","direction":"inbound"},{"name":"RSS","native":true,"category":"syndication","direction":"inbound"},{"name":"Bugzilla","native":true,"category":"issue_tracking","direction":"bidirectional"},{"name":"Gerrit","native":true,"category":"code_review","direction":"bidirectional"},{"name":"GitHub"},{"name":"ServiceNow","category":"itsm"},{"name":"Microsoft Teams"},{"name":"Trello"},{"name":"Ansible"},{"name":"Atlassian"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | - |
| platform.support | `{"web":true}` | `{"ios":true,"mac":true,"web":true,"linux":true,"android":true,"windows":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Basic","summary":"Free forever","features":["Slack or Microsoft Teams native incident response","Single team on-call","Status page","Essential incident automation"],"description":"Entry-level incident management with essential automation","contactSales":false},{"free":false,"name":"Team","summary":"$19/user/mo (or $15/user/mo with annual commitment)","features":["Slack and Microsoft Teams native incident response","Multi-team on-call and alerting","Workflows","On-call scheduling with shadow rotations","Cover requests and schedule overrides"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":19,"period":"month","currency":"USD"}],"description":"All-in-one incident management for smaller teams","contactSales":false},{"free":false,"name":"Pro","summary":"$25/user/mo","features":["Everything in Team, plus:","Advanced insights and custom dashboards","Customizable post-incident process and postmortems","Private incidents and policies","Investigations (AI-assisted root cause analysis)","Status page with sub-pages and metrics"],"components":[{"kind":"per_unit","unit":"seat","amount":25,"period":"month","currency":"USD"}],"description":"Powerful end-to-end incident management for growing teams","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing available upon request","features":["Everything in Pro, plus:","Dedicated customer success manager","Advanced access control and multiple environments","Enterprise security and compliance features","99.99% uptime SLA for on-call notification triggering","SCIM-based role provisioning","Audit log retention and export (12-month retention)"],"description":"Advanced incident management for enterprise-wide deployment","contactSales":true}],"addOns":[{"name":"On-call standalone product"}],"summary":"From $15/user/mo (Team annual) to $25/user/mo (Pro). Free tier available.","currency":"USD","freeTier":true,"sourceUrl":"https://incident.io/pricing","retrievedAt":"2026-09-29T14:55:49.171Z","startingPrice":{"unit":"seat","amount":19,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"hybrid","plans":[{"free":true,"name":"Open Source","description":"Free self-hosted version","contactSales":false},{"free":false,"name":"Enterprise E10","description":"Commercial version for high-trust organizations","contactSales":true},{"free":false,"name":"Enterprise E20","description":"Commercial version for high-trust organizations","contactSales":true}],"summary":"Free open source version; paid Enterprise editions (E10, E20) available","freeTier":true,"sourceUrl":"https://mattermost.com/incident-management/","retrievedAt":"2026-09-05T16:38:22.652Z","freeTrialDays":30}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | mid | low |
| pricing.starting_price | `{"amount":19,"currency":"USD"}` | - |
| pricing.transparent | yes | no |
| reliability.sla_pct | 99.99 | - |
| reliability.status_page | yes | - |
| security.certifications | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"}]` | `[{"name":"Section 508 Compliance","status":"active"}]` |
| security.gdpr | yes | - |
| security.hipaa | yes | yes |
| security.soc2 | yes | - |
| security.trust_center | https://incident.io/ | https://mattermost.com/blog/mattermost-4-6-508-compliance/ |

## Capabilities (Incident Management)

| Capability | Incident.io | Mattermost Playbooks |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Saas | Self host |
| Slack integration | ✓ | - |
| Microsoft teams integration | ✓ | ✓ |
| Auto channel creation | ✓ | - |
| Zoom meet bridge automation | ✓ | - |
| Automated runbooks | - | ✓ |
| Post mortem generation | ✓ | ✓ |
| Jira linear two way sync | ✓ | - |
| Pagerduty opsgenie sync | - | - |
| Mttr analytics dashboard | - | - |
| SOC2 type ii | ✓ | - |
| ISO 27001 | ✗ | - |
| Pricing model | Per responder seat | Quote |

*Source: vioscaleAI. Generated 2026-10-16T22:15:37.233Z. "-" = undocumented, not absent.*