# Gorgias vs Help Scout

**Leader by vioscaleAI score:** Help Scout

| Attribute | Gorgias | Help Scout |
|---|---|---|
| **vioscaleAI score** | 59.4 (72% (medium)) | 81.7 (70% (medium)) |
| content.faq | `[{"answer":"A cloud-based customer support platform that integrates AI agents, omnichannel messaging (email, chat, SMS, WhatsApp, social), and workflow automation for ecommerce businesses. It connects natively to Shopify and 300+ other tools, enabling teams to automate routine support tickets and personalize customer interactions. It is indexed under Customer Support.","source":"https://www.gorgias.com","question":"What is Gorgias?","confidence":0.6},{"answer":"We have confirmed browser-based access to Gorgias. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.gorgias.com","question":"What platforms does Gorgias support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Gorgias, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.gorgias.com","question":"Can Gorgias be self-hosted?","confidence":0.6},{"answer":"We have confirmed 33 integrations for Gorgias, including Shopify, Recharge, Klaviyo, Yotpo, Base44, ShopMCP, Ringly and Privy, plus 25 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.gorgias.com","question":"What does Gorgias integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, HIPAA and GDPR for Gorgias. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Gorgias not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.gorgias.com/security","question":"What security certifications does Gorgias have?","confidence":0.6},{"answer":"Gorgias is available worldwide. Its primary market is the United States.","source":"https://www.gorgias.com/pricing","question":"Where is Gorgias available?","confidence":0.5}]` | `[{"answer":"Customer support software that enables team collaboration and messaging across multiple channels, with AI features to assist with responses and improve service speed and quality. It is indexed under Customer Support.","source":"https://www.helpscout.com","question":"What is Help Scout?","confidence":0.6},{"answer":"Help Scout offers a free tier, so you can start without paying. Paid plans start at $25 per user per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.helpscout.com","question":"Is Help Scout free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Help Scout. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.helpscout.com","question":"What platforms does Help Scout support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Help Scout, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.helpscout.com","question":"Can Help Scout be self-hosted?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, HIPAA and GDPR for Help Scout. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Help Scout not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.helpscout.com/security","question":"What security certifications does Help Scout have?","confidence":0.7}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-based customer support platform that integrates AI agents, omnichannel messaging (email, chat, SMS, WhatsApp, social), and workflow automation for ecommerce businesses. It connects natively to Shopify and 300+ other tools, enabling teams to automate routine support tickets and personalize customer interactions. | A customer support service that uses artificial intelligence to help businesses manage customer interactions through chat and communication features. |
| features.capabilities | `{"hosting":"cloud","ai_agent":true,"sso_scim":true,"free_tier":true,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"shared_inbox":true,"knowledge_base":true,"voice_telephony":true,"automation_macros":true,"reporting_dashboards":true}` | `{"hosting":"cloud","ai_agent":true,"sso_scim":false,"free_tier":true,"live_chat":true,"ticketing":true,"api_access":false,"omnichannel":true,"sla_routing":false,"shared_inbox":true,"knowledge_base":true,"voice_telephony":false,"automation_macros":true,"reporting_dashboards":true}` |
| integrations.count | 300 | 1 |
| integrations.list | `[{"name":"Shopify"},{"name":"Recharge"},{"name":"Klaviyo"},{"name":"Yotpo"},{"name":"Base44"},{"name":"ShopMCP"},{"name":"Ringly"},{"name":"Privy"},{"name":"Email"},{"name":"SMS"},{"name":"WhatsApp"},{"name":"Instagram"},{"name":"Facebook"},{"name":"TikTok"},{"name":"Messenger"},{"name":"Shopify Plus","native":true,"category":"ecommerce"},{"name":"Magento","category":"ecommerce"},{"name":"WooCommerce","category":"ecommerce"},{"name":"BigCommerce","category":"ecommerce"},{"name":"TikTok Shop","category":"marketplace"},{"name":"Sendcloud","category":"logistics"},{"name":"Zapier","category":"automation"},{"name":"Asyntai","category":"ai"},{"name":"Easy Subscriptions","category":"subscriptions"},{"name":"Consio","category":"telephony"},{"name":"Awtomic","category":"subscriptions"},{"name":"Eesel","category":"ai"},{"name":"Chat Aid","category":"ai"},{"name":"Score AI","category":"ai"},{"name":"Copilot","category":"ai"},{"name":"Aide","category":"ai"},{"name":"My AskAI","category":"ai"},{"name":"VanChat","category":"ai"},{"name":"ClientZen","category":"analytics"},{"name":"Deliverlitics","category":"logistics"},{"name":"OpenAI","native":true,"category":"ai","direction":"inbound"},{"name":"Google","native":true,"category":"sso","direction":"inbound"},{"name":"Microsoft 365","native":true,"category":"sso","direction":"inbound"}]` | `[{"name":"Shopify"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","addOns":[{"name":"Voice"},{"name":"SMS"}],"freeTier":true,"sourceUrl":"https://www.gorgias.com/pricing","retrievedAt":"2026-09-18T12:34:14.030Z"}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free","features":["1 Inbox","1 Docs site","10 saved replies","10 tags","Snooze","Send later","Customer profiles & history","Custom fields (up to 10)"],"minSeats":5,"contactSales":false,"includedLimits":{"users":"5","inboxes":"1","contacts":"100/mo","docs_sites":"1"}},{"free":false,"name":"Standard","summary":"$25/user/mo","features":["Multiple Inboxes","Live chat, Instagram, & Messenger","Multiple knowledge bases","One basic SLA policy","Basic workflows","Unlimited tags and saved replies","AI Inbox assistant","WhatsApp messaging","Saved replies","Views","Snooze","Send later"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"user","amount":25,"period":"month","currency":"USD"}],"description":"For growing teams looking to automate more tasks and move beyond email","contactSales":false,"includedLimits":{"users":"25","inboxes":"2 (additional $10/mo)","contacts":"Unlimited"}},{"free":false,"name":"Plus","summary":"$45/user/mo","features":["Everything in Standard","Advanced workflows","Two advanced SLA policies","Unlimited AI Drafts","Round robin routing","Salesforce, Jira, and HubSpot integrations","Internal teams","Group conversations by company"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"user","amount":45,"period":"month","currency":"USD"}],"description":"For teams managing higher volume and complexity across multiple channels","contactSales":false,"includedLimits":{"users":"50","inboxes":"5 (additional $10/mo)","light_users":"25"}},{"free":false,"name":"Pro","summary":"$75/user/mo","features":["Everything in Plus","Unlimited workflows","Unlimited SLA policies","Multiple routing types","SSO/SAML","HIPAA compliance","Dedicated onboarding specialist","Strategic account manager","Preferred pricing on Aircall"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"user","amount":75,"period":"month","currency":"USD"}],"description":"For teams that need the highest level of scale and security","contactSales":true,"includedLimits":{"users":"Unlimited (minimum 10)","inboxes":"10 (additional $10/mo)","light_users":"50"}}],"addOns":[{"name":"AI Answers","components":[{"per":{"qty":1,"unit":"resolution"},"kind":"metered","amount":0.75,"currency":"USD"}]}],"summary":"From $25/user/mo (Standard). Free tier includes 5 users, 1 inbox. 3-month free trial for AI Answers add-on.","currency":"USD","freeTier":true,"sourceUrl":"https://www.helpscout.com","retrievedAt":"2026-08-03T11:46:20.369Z","startingPrice":{"amount":25,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | low |
| pricing.transparent | no | yes |
| reliability.sla_pct | - | 99.99 |
| reliability.status_page | yes | yes |
| security.certifications | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"HIPAA","status":"active"}]` | - |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.pci | - | yes |
| security.soc2 | yes | yes |
| security.trust_center | https://www.gorgias.com/security | https://www.helpscout.com/blog/trust-ai-and-customer-service/ |

## Capabilities (Customer Support)

| Capability | Gorgias | Help Scout |
|---|:--:|:--:|
| **Core** |  |  |
| Ticket / case management | ✓ | ✓ |
| **Channels** |  |  |
| Live chat | ✓ | ✓ |
| Shared inbox | ✓ | ✓ |
| Omnichannel (email+chat+social+voice) | ✓ | ✓ |
| Voice / telephony | ✓ | ✗ |
| **Self-service** |  |  |
| Self-service knowledge base | ✓ | ✓ |
| **Automation** |  |  |
| SLAs, triggers & routing | ✓ | ✗ |
| Automation / macros | ✓ | ✓ |
| **AI** |  |  |
| AI agent / copilot | ✓ | ✓ |
| **Insight** |  |  |
| Reporting & dashboards | ✓ | ✓ |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud only |
| **Enterprise** |  |  |
| SSO / SCIM | ✓ | ✗ |
| **Extensibility** |  |  |
| Public API | ✓ | ✗ |
| **Pricing** |  |  |
| Free tier | ✓ | ✓ |

*Source: vioscaleAI. Generated 2026-10-15T21:22:51.326Z. "-" = undocumented, not absent.*