Gong vs Outreach
No clear leader: Gong (52.0) and Outreach (50.8) are within the 5-point margin; treat as a tie. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.
Capabilities
Feature-by-feature on the axes that matter for sales software. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Gong
A comprehensive revenue intelligence system that records and analyzes customer interactions, predicts deal outcomes and pipeline risks, and automates sales workflows to help teams close deals faster and increase win rates.
Outreach
A comprehensive platform combining AI agents, conversation intelligence, and deal management to automate and optimize workflows across revenue teams. Uses both per-seat access and consumption-based AI credits to scale capabilities across different functions and team roles.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Gong
Custom pricing based on team size (1-50, 51-1,000, 1,001-9,999, 10,000+). Contact sales for proposal.
Outreach
Custom pricing. Per-seat base with consumption-based AI credits. No platform fees. Support included with plans.
- EssentialsContact sales
- AI Assist – Accounts, Emails & Calls
- Call Insights & Analytics
- CoreContact sales
- Deal Agent
- AI Assist – Accounts, Emails, Calls, Meetings & Deals
- Meeting Prep Agent
- AI Coach Cards with Automated Scoring
- Live Coaching: Real-time Content Cards
- +14 more
- PremiumContact sales
- Everything in Core
- AI Forecast Projection
- AI Assist: Forecasting
- Forecast Rollups
- Forecast Trends
- +2 more
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
- Microsoft Teams
Gong
- Outlook
- Dynamics 365
- Microsoft 365 Copilot
- Microsoft Copilot Studio
Outreach
- Slack
- Zoom
- Claude
- ChatGPT
- Microsoft Copilot
- Google Meet
- Cisco Webex
- Salesforce
- CRM systems (general)
- Kaia for Microsoft Teams
Gong or Outreach: which one depends on you
A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.
Free to run, no account needed to start. How the evaluation works
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.