# Freshservice vs SolarWinds

| Attribute | Freshservice | SolarWinds |
|---|---|---|
| **vioscaleAI score** | 53.2 (53% (medium)) | 58 (51% (medium)) |
| content.faq | `[{"answer":"A unified platform that consolidates IT service, operations, and asset management using AI and ITIL best practices to help teams resolve issues quickly and deliver better employee experience. It is indexed under IT Management Software.","source":"https://www.freshservice.com","question":"What is Freshservice?","confidence":0.6},{"answer":"Freshservice offers a free tier, so you can start without paying. Paid plans start at £15 per agent per month. Pricing changes often, so verify at source before relying on it.","source":"https://www.freshservice.com","question":"Is Freshservice free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Freshservice. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.freshservice.com","question":"What platforms does Freshservice support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Freshservice, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.freshservice.com","question":"Can Freshservice be self-hosted?","confidence":0.6}]` | `[{"answer":"A self-hosted help desk solution that manages IT tickets and automatically discovers, tracks, and organizes IT assets within your own infrastructure, with unlimited end users included. It is indexed under IT Management Software.","source":"https://www.solarwinds.com/web-help-desk/pricing","question":"What is SolarWinds?","confidence":0.6},{"answer":"SolarWinds is a paid product; published pricing starts at $320 per technician per year. It is sold across 11 plans (1-5 Technicians, 6-10 Technicians, 11-20 Technicians and 21-30 Technicians). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.solarwinds.com/web-help-desk/pricing","question":"How much does SolarWinds cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to SolarWinds. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.solarwinds.com/web-help-desk/pricing","question":"What platforms does SolarWinds support?","confidence":0.6},{"answer":"Yes. SolarWinds can be deployed on-premise and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://www.solarwinds.com/web-help-desk/pricing","question":"Can SolarWinds be self-hosted?","confidence":0.6},{"answer":"We have confirmed 51 integrations for SolarWinds, including Zoho Desk, Slack, Microsoft Teams, Google Chat, Mattermost, Zulip, Email and Twilio, plus 43 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.solarwinds.com","question":"What does SolarWinds integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for SolarWinds. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as SolarWinds not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.solarwinds.com/security-event-manager/use-cases","question":"What security certifications does SolarWinds have?","confidence":0.7},{"answer":"SolarWinds is available worldwide. Its primary market is the United States.","source":"https://www.solarwinds.com/web-help-desk/pricing","question":"Where is SolarWinds available?","confidence":0.5}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"hybrid":true,"on_prem":true,"self_hosted":true}` |
| description.long | A unified platform that consolidates IT service, operations, and asset management using AI and ITIL best practices to help teams resolve issues quickly and deliver better employee experience. | SolarWinds provides integrated monitoring and IT service management solutions for tracking system performance, managing assets, and coordinating incident response across cloud and on-premises environments. The platform includes AI-powered automation to streamline operational workflows and supports flexible self-hosted and SaaS deployment models. |
| features.capabilities | `{"hosting":"cloud","free_tier":true,"api_access":true,"cmdb_asset":true,"itil_certified":true,"aiops_automation":true,"incident_management":true}` | `{"hosting":"self","free_tier":false,"api_access":true,"cmdb_asset":true,"alert_routing":true,"aiops_automation":true,"on_call_scheduling":true,"incident_management":true}` |
| integrations.count | 2 | 199 |
| integrations.list | `[{"name":"Microsoft Teams"},{"name":"Slack"}]` | `[{"name":"Zoho Desk"},{"name":"Slack","native":true,"category":"chat"},{"name":"Microsoft Teams","native":true,"category":"chat"},{"name":"Google Chat","native":true,"category":"chat"},{"name":"Mattermost","native":true,"category":"chat"},{"name":"Zulip","native":true,"category":"chat"},{"name":"Email","native":true,"category":"communication","direction":"outbound"},{"name":"Twilio","native":true,"category":"communication"},{"name":"Public API","native":true,"direction":"bidirectional"},{"name":"Webhooks","native":true,"direction":"outbound"},{"name":"Terraform","native":true,"category":"infrastructure_automation"},{"name":"ServiceNow","native":true,"category":"itsm"},{"name":"Jira Cloud","native":true,"category":"itsm"},{"name":"Jira Server","native":true,"category":"itsm"},{"name":"Freshservice","native":true,"category":"itsm"},{"name":"Salesforce Cloud","native":true,"category":"crm"},{"name":"AWS CloudTrail via Cloudwatch","native":true,"category":"cloud"},{"name":"AWS Lambda","native":true,"category":"cloud"},{"name":"AWS SSO","native":true,"category":"sso"},{"name":"Azure Monitor","native":true,"category":"cloud"},{"name":"Azure Active Directory SSO","native":true,"category":"sso"},{"name":"Google Cloud Operations","native":true,"category":"cloud"},{"name":"Google SSO","native":true,"category":"sso"},{"name":"Oracle Cloud Infrastructure","native":true,"category":"cloud"},{"name":"Datadog","native":true,"category":"monitoring"},{"name":"New Relic","native":true,"category":"monitoring"},{"name":"Dynatrace","native":true,"category":"monitoring"},{"name":"AppDynamics","native":true,"category":"monitoring"},{"name":"Prometheus","native":true,"category":"monitoring"},{"name":"Grafana","native":true,"category":"monitoring"},{"name":"Nagios","native":true,"category":"monitoring"},{"name":"PRTG Network Monitor","native":true,"category":"monitoring"},{"name":"LogicMonitor","native":true,"category":"monitoring"},{"name":"Site24x7","native":true,"category":"monitoring"},{"name":"Elastic","native":true,"category":"log_management"},{"name":"Logstash","native":true,"category":"log_management"},{"name":"Loggly","native":true,"category":"log_management"},{"name":"Logz.io","native":true,"category":"log_management"},{"name":"Mezmo","native":true,"category":"log_management"},{"name":"Papertrail","native":true,"category":"log_management"},{"name":"InsightOps","native":true,"category":"log_management"},{"name":"MongoDB","native":true,"category":"database"},{"name":"MongoAtlas","native":true,"category":"database"},{"name":"Jenkins","native":true,"category":"ci_cd"},{"name":"Bitbucket","native":true,"category":"ci_cd"},{"name":"Okta","native":true,"category":"sso"},{"name":"Crowdstrike Falcon","native":true,"category":"security"},{"name":"Rapid7 InsightIDR","native":true,"category":"security"},{"name":"Redgate SQL Monitor","native":true,"category":"database_monitoring"},{"name":"Airbrake","native":true,"category":"error_tracking"},{"name":"Scout APM","native":true,"category":"apm"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Starter","summary":"£15/agent/month, billed annually","features":["Channels (Email, Phone, Chat, Widget)","ServiceBot on Microsoft Teams and Slack","Support Portal","Incident Management","Knowledge Management","Task Management","Occasional Agents","CSAT Surveys"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":15,"period":"month","currency":"GBP"}],"description":"Solid foundations for rapid growth","contactSales":false},{"free":false,"name":"Growth","summary":"£40/agent/month, billed annually","features":["Everything in Starter","Service Catalog","SLA Management","On-call Management","Cloud Management","Managed Service Provider (MSP) Mode"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":40,"period":"month","currency":"GBP"}],"description":"Powerful capabilities and automations","contactSales":false},{"free":false,"name":"Pro","summary":"£79/agent/month, billed annually","features":["Everything in Growth","Problem Management","Change Management","Major Incident Management","Workload Management","Release Management","Employee Journeys","Experience Level Agreements (XLAs)","Intelligent Routing"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":79,"period":"month","currency":"GBP"}],"description":"Unified IT service management with AI","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing. Contact sales.","features":["Everything in Pro","Sandbox","Audit Logs","Freddy AI Agent (Classic)","Freddy AI Insights","Freddy AI included"],"description":"Advanced features and customizations","contactSales":true}],"addOns":[{"name":"Freddy AI Copilot","components":[{"kind":"per_unit","unit":"agent","amount":23,"period":"month","currency":"GBP"}]}],"summary":"From £15/agent/month, billed annually. Free trial available. Save 20% with annual commitment.","currency":"GBP","freeTier":true,"sourceUrl":"https://www.freshservice.com","retrievedAt":"2026-08-01T15:17:22.765Z","startingPrice":{"amount":15,"period":"month","currency":"GBP"},"billingPeriods":["year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"1-5 Technicians","summary":"$533/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":1,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":533,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"6-10 Technicians","summary":"$524/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":6,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":524,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"11-20 Technicians","summary":"$517/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":11,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":517,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"21-30 Technicians","summary":"$507/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":21,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":507,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"31-40 Technicians","summary":"$492/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":31,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":492,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"41-50 Technicians","summary":"$473/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":41,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":473,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"51-75 Technicians","summary":"$444/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":51,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":444,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"76-100 Technicians","summary":"$417/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":76,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":417,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"101-250 Technicians","summary":"$389/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":101,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":389,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"251-500 Technicians","summary":"$357/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":251,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":357,"period":"year","currency":"USD"}],"contactSales":false},{"free":false,"name":"501+ Technicians","summary":"$320/technician/year","features":["Ticketing","Asset discovery and lifecycle tracking","Software license management","Automation","Unlimited end users"],"minSeats":501,"commitment":"annual","components":[{"kind":"per_unit","unit":"technician","amount":320,"period":"year","currency":"USD"}],"contactSales":false}],"summary":"From $320/technician/year with automatic volume discounts. 14-day free trial.","currency":"USD","freeTier":false,"sourceUrl":"https://www.solarwinds.com/web-help-desk/pricing","retrievedAt":"2026-08-14T10:20:43.990Z","freeTrialDays":14,"startingPrice":{"amount":320,"period":"month","currency":"USD"},"billingPeriods":["year"]}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | commercial |
| pricing.price_level | low | high |
| pricing.transparent | no | yes |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | - |
| security.gdpr | - | yes |
| security.trust_center | - | https://www.solarwinds.com/security-event-manager/use-cases |

## Capabilities (IT Management Software)

| Capability | Freshservice | SolarWinds |
|---|:--:|:--:|
| **ITSM** |  |  |
| Incident management | ✓ | ✓ |
| Change / release management | - | - |
| Problem management | - | - |
| CMDB / IT asset management | ✓ | ✓ |
| Self-service portal | - | - |
| **On-call** |  |  |
| On-call scheduling / escalation | - | ✓ |
| Alert routing | - | ✓ |
| **RMM** |  |  |
| Remote monitoring & control | - | - |
| Patch management | - | - |
| **Automation** |  |  |
| AIOps / workflow automation | ✓ | ✓ |
| ITIL-aligned / PinkVerify | ✓ | - |
| **Deployment** |  |  |
| Hosting | Cloud only | Self-hosted only |
| **Platform** |  |  |
| Public API | ✓ | ✓ |
| Free tier | ✓ | ✗ |

*Source: vioscaleAI. Generated 2026-10-16T19:19:10.224Z. "-" = undocumented, not absent.*