# Freshservice vs ManageEngine ServiceDesk Plus

**Leader by vioscaleAI score:** ManageEngine ServiceDesk Plus

| Attribute | Freshservice | ManageEngine ServiceDesk Plus |
|---|---|---|
| **vioscaleAI score** | 53.2 (53% (medium)) | 67.4 (73% (medium)) |
| content.faq | `[{"answer":"A unified platform that consolidates IT service, operations, and asset management using AI and ITIL best practices to help teams resolve issues quickly and deliver better employee experience. It is indexed under IT Management Software.","source":"https://www.freshservice.com","question":"What is Freshservice?","confidence":0.6},{"answer":"Freshservice offers a free tier, so you can start without paying. Paid plans start at £15 per agent per month. Pricing changes often, so verify at source before relying on it.","source":"https://www.freshservice.com","question":"Is Freshservice free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Freshservice. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.freshservice.com","question":"What platforms does Freshservice support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Freshservice, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.freshservice.com","question":"Can Freshservice be self-hosted?","confidence":0.6}]` | `[{"answer":"CloudSpend monitors expenditure across AWS, Azure, and Google Cloud Platform, providing visibility through cost allocation reporting, detecting spending anomalies, and automatically suggesting optimization opportunities. It is indexed under IT Management Software.","source":"https://www.manageengine.com/cloudspend/pricing.html","question":"What is ManageEngine ServiceDesk Plus?","confidence":0.6},{"answer":"ManageEngine ServiceDesk Plus offers a free tier, so you can start without paying. Paid plans start at $25 per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.manageengine.com/cloudspend/pricing.html","question":"Is ManageEngine ServiceDesk Plus free?","confidence":0.6},{"answer":"We have confirmed browser-based access to ManageEngine ServiceDesk Plus. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.manageengine.com/cloudspend/pricing.html","question":"What platforms does ManageEngine ServiceDesk Plus support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for ManageEngine ServiceDesk Plus, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.manageengine.com/cloudspend/pricing.html","question":"Can ManageEngine ServiceDesk Plus be self-hosted?","confidence":0.6},{"answer":"We have confirmed 13 integrations for ManageEngine ServiceDesk Plus, including Active Directory, Microsoft 365, Exchange, Microsoft Teams, Google Workspace, AWS, Microsoft Azure and Google Cloud Platform, plus 5 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.manageengine.com/cloudspend/pricing.html","question":"What does ManageEngine ServiceDesk Plus integrate with?","confidence":0.6},{"answer":"We have independently confirmed ISO 27001, HIPAA and GDPR for ManageEngine ServiceDesk Plus. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as ManageEngine ServiceDesk Plus not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.manageengine.com/security","question":"What security certifications does ManageEngine ServiceDesk Plus have?","confidence":0.7}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"on_prem":true}` |
| description.long | A unified platform that consolidates IT service, operations, and asset management using AI and ITIL best practices to help teams resolve issues quickly and deliver better employee experience. | A security operations platform that collects and analyzes logs from multiple sources to detect threats, automate response actions, and ensure regulatory compliance. |
| features.capabilities | `{"hosting":"cloud","free_tier":true,"api_access":true,"cmdb_asset":true,"itil_certified":true,"aiops_automation":true,"incident_management":true}` | `{"hosting":"both","free_tier":true,"api_access":true,"cmdb_asset":true,"alert_routing":true,"itil_certified":true,"aiops_automation":true,"change_management":true,"problem_management":true,"incident_management":true,"self_service_portal":true}` |
| integrations.count | 2 | 8 |
| integrations.list | `[{"name":"Microsoft Teams"},{"name":"Slack"}]` | `[{"name":"Active Directory"},{"name":"Microsoft 365"},{"name":"Exchange"},{"name":"Microsoft Teams"},{"name":"Google Workspace"},{"name":"AWS"},{"name":"Microsoft Azure","native":true},{"name":"Google Cloud Platform","native":true},{"name":"Kubernetes","native":true},{"name":"Databricks","native":true},{"name":"Fortinet","native":true},{"name":"Palo Alto Networks","native":true},{"name":"NetApp","native":true}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Starter","summary":"£15/agent/month, billed annually","features":["Channels (Email, Phone, Chat, Widget)","ServiceBot on Microsoft Teams and Slack","Support Portal","Incident Management","Knowledge Management","Task Management","Occasional Agents","CSAT Surveys"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":15,"period":"month","currency":"GBP"}],"description":"Solid foundations for rapid growth","contactSales":false},{"free":false,"name":"Growth","summary":"£40/agent/month, billed annually","features":["Everything in Starter","Service Catalog","SLA Management","On-call Management","Cloud Management","Managed Service Provider (MSP) Mode"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":40,"period":"month","currency":"GBP"}],"description":"Powerful capabilities and automations","contactSales":false},{"free":false,"name":"Pro","summary":"£79/agent/month, billed annually","features":["Everything in Growth","Problem Management","Change Management","Major Incident Management","Workload Management","Release Management","Employee Journeys","Experience Level Agreements (XLAs)","Intelligent Routing"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":79,"period":"month","currency":"GBP"}],"description":"Unified IT service management with AI","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing. Contact sales.","features":["Everything in Pro","Sandbox","Audit Logs","Freddy AI Agent (Classic)","Freddy AI Insights","Freddy AI included"],"description":"Advanced features and customizations","contactSales":true}],"addOns":[{"name":"Freddy AI Copilot","components":[{"kind":"per_unit","unit":"agent","amount":23,"period":"month","currency":"GBP"}]}],"summary":"From £15/agent/month, billed annually. Free trial available. Save 20% with annual commitment.","currency":"GBP","freeTier":true,"sourceUrl":"https://www.freshservice.com","retrievedAt":"2026-08-01T15:17:22.765Z","startingPrice":{"amount":15,"period":"month","currency":"GBP"},"billingPeriods":["year"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"cloud_accounts":"3","monthly_cloud_spend":"$3,000"}},{"free":false,"name":"Lite","commitment":"annual","components":[{"kind":"fixed","amount":25,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"annual_cloud_spend":"$100,000"}},{"free":false,"name":"Starter","components":[{"kind":"fixed","amount":62,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Professional","components":[{"kind":"fixed","amount":144,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"annual_cloud_spend":"$250,000"}},{"free":false,"name":"Elite","components":[{"kind":"fixed","amount":225,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"annual_cloud_spend":"$500,000"}},{"free":false,"name":"Enterprise","components":[{"kind":"fixed","amount":359,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"annual_cloud_spend":"$1,000,000"}},{"free":false,"name":"Custom","description":"For organizations managing over $1 million in annual cloud spend","contactSales":true}],"addOns":[{"name":"Additional cloud spend coverage","components":[{"kind":"fixed","amount":69,"period":"year","currency":"USD"},{"kind":"fixed","amount":159,"period":"year","currency":"USD"},{"kind":"fixed","amount":249,"period":"year","currency":"USD"},{"kind":"fixed","amount":399,"period":"year","currency":"USD"}]}],"summary":"Free tier to $359/month. 30-day free trial. Up to 14% annual savings.","currency":"USD","freeTier":true,"sourceUrl":"https://www.manageengine.com/cloudspend/pricing.html","retrievedAt":"2026-09-04T15:55:55.325Z","freeTrialDays":30,"startingPrice":{"amount":25,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | mid |
| pricing.starting_price | - | `{"amount":25,"currency":"USD"}` |
| pricing.transparent | no | yes |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | yes |
| security.gdpr | - | yes |
| security.hipaa | - | yes |
| security.iso27001 | - | yes |
| security.pci | - | yes |
| security.trust_center | - | https://www.manageengine.com/security-information-event-management.html |

## Capabilities (IT Management Software)

| Capability | Freshservice | ManageEngine ServiceDesk Plus |
|---|:--:|:--:|
| **ITSM** |  |  |
| Incident management | ✓ | ✓ |
| Change / release management | - | ✓ |
| Problem management | - | ✓ |
| CMDB / IT asset management | ✓ | ✓ |
| Self-service portal | - | ✓ |
| **On-call** |  |  |
| On-call scheduling / escalation | - | - |
| Alert routing | - | ✓ |
| **RMM** |  |  |
| Remote monitoring & control | - | - |
| Patch management | - | - |
| **Automation** |  |  |
| AIOps / workflow automation | ✓ | ✓ |
| ITIL-aligned / PinkVerify | ✓ | ✓ |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud + self-hosted |
| **Platform** |  |  |
| Public API | ✓ | ✓ |
| Free tier | ✓ | ✓ |

*Source: vioscaleAI. Generated 2026-10-16T19:19:12.049Z. "-" = undocumented, not absent.*