# Freshchat vs LiveChat

| Attribute | Freshchat | LiveChat |
|---|---|---|
| **vioscaleAI score** | 65 (34% (low)) | 50.7 (55% (medium)) |
| content.faq | `[{"answer":"Enables businesses to interact with website visitors and customers to support sales and customer success activities. It is indexed under Chatbots Marketing.","source":"https://www.freshworks.com/live-chat-software/","question":"What is Freshchat?","confidence":0.6},{"answer":"Freshchat offers a free tier, so you can start without paying. Paid plans start at $19 per agent per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.freshworks.com/live-chat-software/pricing/","question":"Is Freshchat free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Freshchat. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.freshworks.com/live-chat-software/pricing/","question":"What platforms does Freshchat support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Freshchat, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.freshworks.com/live-chat-software/pricing/","question":"Can Freshchat be self-hosted?","confidence":0.6},{"answer":"We have confirmed 6 integrations for Freshchat, including Slack, Salesforce, Shopify, Jira, Five9 and Playvox. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.freshworks.com/live-chat-software/pricing/","question":"What does Freshchat integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Freshchat. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Freshchat not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.freshworks.com/security/","question":"What security certifications does Freshchat have?","confidence":0.7},{"answer":"Freshchat is available worldwide. Its primary markets are the United States, the United Kingdom, Germany, France, the Netherlands and India. The vendor is headquartered in the United States.","source":"https://www.freshworks.com/live-chat-software/pricing/","question":"Where is Freshchat available?","confidence":0.75}]` | `[{"answer":"A web-based platform for real-time customer communication, supporting sales and support teams with live chat, chatbots, ticketing, and knowledge base features. Designed for businesses to engage visitors, handle inquiries asynchronously, and automate routine tasks. It is indexed under Chatbots Marketing.","source":"https://www.livechat.com/pricing/","question":"What is LiveChat?","confidence":0.6},{"answer":"LiveChat is a paid product; published pricing starts at $19 per month. It is sold across 4 plans (Starter, Business, Team and Enterprise). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.livechat.com/pricing/","question":"How much does LiveChat cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to LiveChat. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.livechat.com/pricing/","question":"What platforms does LiveChat support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for LiveChat, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.livechat.com/pricing/","question":"Can LiveChat be self-hosted?","confidence":0.6},{"answer":"We have confirmed 12 integrations for LiveChat, including Mailchimp, HelpDesk.com, ChatBot.com, KnowledgeBase, OpenWidget, Auth0, Apple and Google, plus 4 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.livechat.com/pricing/","question":"What does LiveChat integrate with?","confidence":0.6},{"answer":"We have independently confirmed HIPAA and GDPR for LiveChat. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as LiveChat not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.livechat.com/help/trusted-domains/","question":"What security certifications does LiveChat have?","confidence":0.7}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A customer-facing platform that provides messaging, collaboration, custom workflows, and AI-powered features to help teams interact with customers across multiple channels. It emphasizes security, ease of use, and extensibility through integrations and custom applications. | Platform that integrates live chat, helpdesk ticketing, and AI-driven agents to handle customer inquiries. The AI can autonomously resolve up to 80% of cases, with seamless handoff to human agents for complex issues. |
| features.capabilities | `{"generative_ai_llm_response_engine":true,"whatsapp_facebook_messenger_social_sync":true}` | `{"pricing_model":"per_admin_seat","salesforce_hubspot_crm_sync":true,"generative_ai_llm_response_engine":true,"live_human_sales_rep_handoff_routing":true}` |
| integrations.count | 1,200 | 11 |
| integrations.list | `[{"name":"Slack"},{"name":"Salesforce"},{"name":"Shopify"},{"name":"Jira"},{"name":"Five9"},{"name":"Playvox"}]` | `[{"name":"Mailchimp"},{"name":"HelpDesk.com"},{"name":"ChatBot.com"},{"name":"KnowledgeBase"},{"name":"OpenWidget"},{"name":"Auth0"},{"name":"Apple"},{"name":"Google"},{"name":"Microsoft"},{"name":"OneLogin"},{"name":"Metabase"},{"name":"HubSpot","native":true,"category":"crm","direction":"bidirectional"},{"name":"Shopify","native":true,"category":"ecommerce","direction":"inbound"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":["US","DE","NL","FR","GB","IN"],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free for up to 10 agents","features":["Chat widget on website and mobile apps","Shared team inbox","Email integration","Roles and permissions","Freddy AI Agent (first 500 sessions)"],"minSeats":1,"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Basic chat support for small teams","contactSales":false,"includedLimits":{"agents":"up to 10"}},{"free":false,"name":"Growth","summary":"$19/agent/month billed annually","features":["All Free features plus:","Social media messengers (Facebook, Instagram)","SMS and messaging (WhatsApp, Line, Google Business Messages)","Freddy AI Agent","Reports and dashboards"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":19,"period":"month","currency":"USD"}],"description":"Expanded channel support with AI assistance","contactSales":false},{"free":false,"name":"Pro","summary":"$49/agent/month billed annually. Most Popular.","features":["All Growth features plus:","Multilingual support (45+ languages)","Custom dashboards and reporting","Intelligent routing","Multiple SLA policies","Agent availability dashboard","Freddy AI Copilot"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":49,"period":"month","currency":"USD"}],"description":"Advanced automation and intelligent routing","contactSales":false},{"free":false,"name":"Enterprise","summary":"$79/agent/month billed annually","features":["All Pro features plus:","Skill-based ticket routing","Audit logs","JWT authentication","IP whitelisting and domain restrictions","Freddy AI Copilot"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":79,"period":"month","currency":"USD"}],"description":"Advanced security and compliance controls","contactSales":false}],"addOns":[{"name":"Freddy AI Agent (beyond included sessions)","components":[{"per":{"qty":100,"unit":"sessions"},"kind":"metered","amount":49,"currency":"USD"}]},{"name":"Freddy AI Copilot","components":[{"kind":"per_unit","unit":"agent","amount":29,"period":"month","currency":"USD"}]},{"name":"Day passes","components":[{"kind":"one_time","amount":2,"currency":"USD"},{"kind":"one_time","amount":7,"currency":"USD"},{"kind":"one_time","amount":12,"currency":"USD"}]},{"name":"Connector app tasks","components":[{"per":{"qty":5000,"unit":"tasks"},"kind":"metered","amount":80,"currency":"USD"}]},{"name":"Freshcaller voice","components":[{"kind":"per_unit","unit":"agent","amount":15,"period":"month","currency":"USD"}]}],"summary":"From $19/agent/month (annual billing). Free tier available for up to 10 agents with 14-day trial.","currency":"USD","freeTier":true,"sourceUrl":"https://www.freshworks.com/live-chat-software/pricing/","retrievedAt":"2026-08-18T12:50:27.485Z","freeTrialDays":14,"startingPrice":{"amount":19,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Starter","summary":"$19/user/month billed annually","features":["One inbox for chat and tickets","AI Agent (up to 80% resolution)","Text Intelligence","Chat monitoring","Asynchronous communication","60-day stats and reports"],"minSeats":1,"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":19,"period":"month","currency":"USD"}],"description":"For small businesses","contactSales":false},{"free":false,"name":"Business","summary":"$49/user/month billed annually","features":["Everything in Starter","Full-time support team","Full customization","Up to 400 team members"],"minSeats":1,"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":49,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing available","features":["Everything in Business","Custom pricing and configuration"],"components":[{"kind":"per_unit","unit":"seat","amount":79,"period":"month","currency":"USD"}],"contactSales":true}],"summary":"From $19/user/month. Free 14-day trial, no credit card required.","currency":"USD","freeTier":false,"sourceUrl":"https://www.livechat.com/pricing/","retrievedAt":"2026-09-24T12:30:41.815Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":19,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | commercial |
| pricing.price_level | mid | mid |
| pricing.starting_price | - | `{"amount":19,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | yes |
| security.hipaa | - | yes |
| security.pci | - | yes |
| security.trust_center | https://www.freshworks.com/security/ | - |

## Capabilities (Chatbots Marketing)

| Capability | Freshchat | LiveChat |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Visual no code dialogue tree builder | - | - |
| Automated meeting calendar booking | - | - |
| Live human sales rep handoff routing | - | ✓ |
| CRM ownership based routing logic | - | - |
| Clearbit zoominfo ip enrichment sync | - | - |
| Whatsapp facebook messenger social sync | ✓ | - |
| Generative AI LLM response engine | ✓ | ✓ |
| Salesforce hubspot CRM sync | - | ✓ |
| Slack ms teams rep alerting | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | Per admin seat |

*Source: vioscaleAI. Generated 2026-10-16T19:17:41.373Z. "-" = undocumented, not absent.*