# FireHydrant vs Incident.io

**Leader by vioscaleAI score:** Incident.io

| Attribute | FireHydrant | Incident.io |
|---|---|---|
| **vioscaleAI score** | 58.2 (39% (low)) | 77.7 (74% (medium)) |
| content.faq | `[{"answer":"A comprehensive incident management system combining on-call scheduling, automated workflows, real-time collaboration in Slack or Microsoft Teams, AI-powered meeting transcription and retrospectives, and incident analytics to accelerate response times and improve reliability. It is indexed under Incident Management.","source":"https://firehydrant.com/pricing/","question":"What is FireHydrant?","confidence":0.6},{"answer":"FireHydrant offers a free tier, so you can start without paying. Paid plans start at $25 per responder per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://firehydrant.com/pricing/","question":"Is FireHydrant free?","confidence":0.6},{"answer":"FireHydrant supports the web and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://firehydrant.com/pricing/","question":"What platforms does FireHydrant support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for FireHydrant, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://firehydrant.com/pricing/","question":"Can FireHydrant be self-hosted?","confidence":0.6},{"answer":"We have confirmed 31 integrations for FireHydrant, including Slack, Microsoft Teams, Jira Cloud, Jira Server, AWS CloudTrail, AWS CloudWatch, Alertmanager and BugSnag, plus 23 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://firehydrant.com","question":"What does FireHydrant integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and GDPR for FireHydrant. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as FireHydrant not holding them. Always confirm compliance directly before you rely on it.","source":"https://firehydrant.com/security/","question":"What security certifications does FireHydrant have?","confidence":0.7},{"answer":"FireHydrant is available worldwide. The vendor is headquartered in the United States.","source":"https://firehydrant.com/pricing/","question":"Where is FireHydrant available?","confidence":0.75}]` | `[{"answer":"A Slack and Teams-native incident management system that automates team coordination from alert detection through post-incident analysis, with built-in on-call management and integrations for observability and project tracking tools. It is indexed under Incident Management.","source":"https://incident.io/blog/incident-response-software-pricing-questions","question":"What is Incident.io?","confidence":0.6},{"answer":"Incident.io offers a free tier, so you can start without paying. Paid plans start at $45 per user per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://incident.io/blog/incident-response-software-pricing-questions","question":"Is Incident.io free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Incident.io. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://incident.io/blog/incident-response-software-pricing-questions","question":"What platforms does Incident.io support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Incident.io, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://incident.io/blog/incident-response-software-pricing-questions","question":"Can Incident.io be self-hosted?","confidence":0.6},{"answer":"We have confirmed 13 integrations for Incident.io, including Slack, Microsoft Teams, Zendesk, Datadog, Jira, Linear, Asana and ServiceNow, plus 5 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://incident.io/blog/incident-response-software-pricing-questions","question":"What does Incident.io integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and GDPR for Incident.io. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Incident.io not holding them. Always confirm compliance directly before you rely on it.","source":"https://incident.io/blog/incident-io-gdpr-compliance-guide","question":"What security certifications does Incident.io have?","confidence":0.7},{"answer":"Incident.io is available worldwide. Its primary market is the United States.","source":"https://incident.io/blog/incident-response-software-pricing-questions","question":"Where is Incident.io available?","confidence":0.5}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A comprehensive incident management system combining on-call scheduling, automated workflows, real-time collaboration in Slack or Microsoft Teams, AI-powered meeting transcription and retrospectives, and incident analytics to accelerate response times and improve reliability. | A Slack and Teams-native incident management system that automates team coordination from alert detection through post-incident analysis, with built-in on-call management and integrations for observability and project tracking tools. |
| features.capabilities | `{"iso_27001":false,"soc2_type_ii":true,"pricing_model":"per_responder_seat","deployment_model":"saas","slack_integration":true,"automated_runbooks":true,"post_mortem_generation":true,"pagerduty_opsgenie_sync":true,"jira_linear_two_way_sync":false,"mttr_analytics_dashboard":true,"microsoft_teams_integration":true,"zoom_meet_bridge_automation":true}` | `{"iso_27001":false,"soc2_type_ii":true,"pricing_model":"per_responder_seat","deployment_model":"saas","slack_integration":true,"auto_channel_creation":true,"post_mortem_generation":true,"jira_linear_two_way_sync":true,"microsoft_teams_integration":true,"zoom_meet_bridge_automation":true}` |
| integrations.count | 5 | 42 |
| integrations.list | `[{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"Jira Cloud"},{"name":"Jira Server"},{"name":"AWS CloudTrail"},{"name":"AWS CloudWatch"},{"name":"Alertmanager"},{"name":"BugSnag"},{"name":"Checkly"},{"name":"CircleCI"},{"name":"Cisco Webex Meetings"},{"name":"Cortex"},{"name":"Datadog"},{"name":"FHCLI"},{"name":"GitHub"},{"name":"Google Cloud Stackdriver"},{"name":"Google Meet"},{"name":"Grafana"},{"name":"Honeycomb"},{"name":"Kubernetes"},{"name":"Linear"},{"name":"New Relic"},{"name":"Opsgenie"},{"name":"PagerDuty"},{"name":"ServiceNow"},{"name":"Shortcut"},{"name":"Site24x7"},{"name":"Updown"},{"name":"Webhook"},{"name":"Zendesk Support"},{"name":"Zoom"},{"name":"Jira","native":true}]` | `[{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"Zendesk"},{"name":"Datadog"},{"name":"Jira"},{"name":"Linear"},{"name":"Asana"},{"name":"ServiceNow"},{"name":"GitHub"},{"name":"StatusPage"},{"name":"PagerDuty","native":true,"category":"incident management"},{"name":"Confluence","native":true,"category":"documentation","direction":"outbound"},{"name":"Google Docs","native":true,"category":"documentation","direction":"outbound"},{"name":"GitLab","native":true,"category":"devops","direction":"bidirectional"},{"name":"Opsgenie","native":true,"category":"incident_management","direction":"outbound"},{"name":"Grafana","native":true,"category":"monitoring","direction":"inbound"},{"name":"Prometheus Alertmanager","native":true,"category":"monitoring","direction":"inbound"},{"name":"CloudWatch","native":true,"category":"monitoring","direction":"bidirectional"},{"name":"Sentry","native":true,"category":"monitoring","direction":"inbound"},{"name":"Splunk On-call","native":true,"category":"incident_management","direction":"bidirectional"},{"name":"ClickUp","native":true,"category":"project_management","direction":"bidirectional"},{"name":"Shortcut","native":true,"category":"project_management","direction":"bidirectional"},{"name":"Zoom","native":true,"category":"video_conferencing","direction":"outbound"},{"name":"Google Meet","native":true,"category":"video_conferencing","direction":"outbound"},{"name":"Webex","native":true,"category":"video_conferencing","direction":"outbound"},{"name":"Notion","native":true,"category":"documentation","direction":"outbound"},{"name":"Backstage","native":true,"category":"catalog","direction":"inbound"},{"name":"Cortex","native":true,"category":"catalog","direction":"inbound"},{"name":"OpsLevel","native":true,"category":"catalog","direction":"inbound"},{"name":"Okta","native":true,"category":"identity","direction":"bidirectional"},{"name":"Rippling","native":true,"category":"identity","direction":"bidirectional"},{"name":"AWS SNS","native":true,"category":"messaging","direction":"inbound"},{"name":"Vanta","native":true,"category":"compliance","direction":"bidirectional"},{"name":"Zapier","native":false,"category":"automation","direction":"outbound"},{"name":"BigPanda","native":true,"category":"monitoring","direction":"bidirectional"},{"name":"BugSnag","native":true,"category":"monitoring","direction":"inbound"},{"name":"AppOptics","native":true,"category":"monitoring","direction":"inbound"},{"name":"Nagios","native":true,"category":"monitoring","direction":"inbound"},{"name":"Uptime","native":true,"category":"monitoring","direction":"inbound"},{"name":"Cloudflare","native":true,"category":"networking","direction":"inbound"},{"name":"Google Cloud Platform","native":true,"category":"cloud","direction":"inbound"},{"name":"SharePoint","native":true,"category":"documentation","direction":"outbound"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free","features":["Up to 10 responders","2 runbooks","Slack & Teams chatbot","1 public status page","3 integrations"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Perfect for teams who want to poke around FireHydrant","contactSales":false,"includedLimits":{"runbooks":"2","responders":"10","integrations":"3","status_pages":"1 public"}},{"free":false,"name":"Pro","summary":"$25/responder/month, billed annually","features":["5 runbooks","1 retrospective template","Unlimited public status pages","Service catalog","10 custom fields","5 integrations","On-call scheduling","Unlimited escalation policies","Notifications via push, Slack, Microsoft Teams, email","SMS and voice notifications available for purchase","Unlimited webhooks and alert rules","SSO","Standard support"],"commitment":"annual","components":[{"kind":"per_unit","unit":"responder","amount":25,"period":"month","currency":"USD"}],"description":"For growing teams that need advanced features and automation","contactSales":false,"includedLimits":{"runbooks":"5","integrations":"5","status_pages":"unlimited public","custom_fields":"10"}},{"free":false,"name":"Enterprise","features":["Everything in Pro","Viewer licenses","Unlimited runbooks","Private incidents","FireHydrant AI – summaries, meeting transcripts, triage, retros, follow ups","Unlimited retrospective templates","Private status pages","Incident analytics","Unlimited custom fields","Unlimited integrations","Alert grouping","Notification Policy","Slack Enterprise Grid","Data exports","Audit logs","SCIM","Multiple organizations","SLAs","Premium customer support","Dedicated customer success manager and solutions engineer"],"description":"For large organizations that need enterprise-grade features and support","contactSales":true}],"addOns":[{"name":"SMS and voice notifications"}],"summary":"From $25/responder/month, billed annually. Free tier with up to 10 responders.","currency":"USD","freeTier":true,"sourceUrl":"https://firehydrant.com/pricing/","retrievedAt":"2026-08-25T12:11:22.582Z","freeTrialDays":14,"startingPrice":{"unit":"responder","amount":25,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Basic","summary":"Free forever","features":["Slack or Microsoft Teams native incident response","Single team on-call","Status page","Essential incident automation"],"description":"Entry-level incident management with essential automation","contactSales":false},{"free":false,"name":"Team","summary":"$19/user/mo (or $15/user/mo with annual commitment)","features":["Slack and Microsoft Teams native incident response","Multi-team on-call and alerting","Workflows","On-call scheduling with shadow rotations","Cover requests and schedule overrides"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":19,"period":"month","currency":"USD"}],"description":"All-in-one incident management for smaller teams","contactSales":false},{"free":false,"name":"Pro","summary":"$25/user/mo","features":["Everything in Team, plus:","Advanced insights and custom dashboards","Customizable post-incident process and postmortems","Private incidents and policies","Investigations (AI-assisted root cause analysis)","Status page with sub-pages and metrics"],"components":[{"kind":"per_unit","unit":"seat","amount":25,"period":"month","currency":"USD"}],"description":"Powerful end-to-end incident management for growing teams","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing available upon request","features":["Everything in Pro, plus:","Dedicated customer success manager","Advanced access control and multiple environments","Enterprise security and compliance features","99.99% uptime SLA for on-call notification triggering","SCIM-based role provisioning","Audit log retention and export (12-month retention)"],"description":"Advanced incident management for enterprise-wide deployment","contactSales":true}],"addOns":[{"name":"On-call standalone product"}],"summary":"From $15/user/mo (Team annual) to $25/user/mo (Pro). Free tier available.","currency":"USD","freeTier":true,"sourceUrl":"https://incident.io/pricing","retrievedAt":"2026-09-29T14:55:49.171Z","startingPrice":{"unit":"seat","amount":19,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | mid | mid |
| pricing.starting_price | `{"amount":25,"currency":"USD"}` | `{"amount":19,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| reliability.sla_pct | - | 99.99 |
| reliability.status_page | - | yes |
| security.certifications | - | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"}]` |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | yes |
| security.hipaa | - | yes |
| security.soc2 | yes | yes |
| security.trust_center | - | https://incident.io/ |

## Capabilities (Incident Management)

| Capability | FireHydrant | Incident.io |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Saas | Saas |
| Slack integration | ✓ | ✓ |
| Microsoft teams integration | ✓ | ✓ |
| Auto channel creation | - | ✓ |
| Zoom meet bridge automation | ✓ | ✓ |
| Automated runbooks | ✓ | - |
| Post mortem generation | ✓ | ✓ |
| Jira linear two way sync | ✗ | ✓ |
| Pagerduty opsgenie sync | ✓ | - |
| Mttr analytics dashboard | ✓ | - |
| SOC2 type ii | ✓ | ✓ |
| ISO 27001 | ✗ | ✗ |
| Pricing model | Per responder seat | Per responder seat |

*Source: vioscaleAI. Generated 2026-10-16T18:31:41.844Z. "-" = undocumented, not absent.*