Dialpad Ai vs Otter.ai
No clear leader: Dialpad Ai (70.2) and Otter.ai (65.8) are within the 5-point margin; treat as a tie. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.
Capabilities
Feature-by-feature on the axes that matter for conversation intelligence. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Dialpad Ai
A cloud-native business communications platform that integrates calling, video conferencing, and team messaging with built-in AI capabilities including real-time transcription, call summaries, and automated contact center support.
Otter.ai
Otter records and transcribes meetings in real-time from major conferencing platforms, then generates searchable transcripts, summaries, and action items. The platform integrates with productivity and business tools to help teams capture and act on meeting insights.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Dialpad Ai
From $15/user/month with 14-day free trial
- Standard$15/user/month
- Unlimited calling in US and Canada
- AI-powered meetings
- Real-time transcription
- Call summaries
- Team messaging
- +1 more
- Professional-
- CRM integrations
- Advanced integrations
- 24/7 support
- Multi-office management
- EnterpriseContact sales
- 99.9% uptime SLA
- Unlimited scalability
- SSO
- Advanced user access controls
- Enterprise support
Otter.ai
From $16.99/user/month. Free tier with 300 minutes/month included.
- BasicFree
- Zoom, Microsoft Teams, and Google Meet integration
- AI Chat within and across meetings
- Real-time transcription
- Speaker identification
- Audio recording playback
- +3 more
- Pro$16.99/user/month or $8.49/user/month (annual, 50% off)
- 1200 in-app recording minutes
- Advanced AI workflows
- Advanced search and export
- Salesforce, HubSpot, Zapier integrations
- Real-time annotation
- +1 more
- Business$30/user/month or $24/user/month (20% intro offer)
- Unlimited meeting recordings
- Custom AI workflows
- Unlimited audio/video file imports
- Enhanced admin features: activity logs, usage analytics
- Prioritized support
- EnterpriseContact sales
- Unlimited custom AI workflows
- Otter Sales Notetaker
- Custom integrations
- Single Sign-On (SSO)
- SCIM provisioning
- +4 more
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
- Salesforce
- HubSpot
- Google Calendar
- Zapier
Dialpad Ai
- Zendesk
- ServiceNow
- Zoho CRM
- Google Workspace
- Calendly
- Bullhorn
- Clio
- Rippling
- Microsoft 365
- Okta
- Azure
- OneLogin
Otter.ai
- Zoom
- Microsoft Teams
- Google Meet
- Slack
- Asana
- Microsoft Outlook
- Google Drive
- Notion
- Jira
- Claude
- iOS Calendar
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.