# Dialpad Ai vs Otter.ai

**Leader by vioscaleAI score:** Dialpad Ai

| Attribute | Dialpad Ai | Otter.ai |
|---|---|---|
| **vioscaleAI score** | 62.5 (73% (medium)) | 53.8 (55% (medium)) |
| content.faq | `[{"answer":"A cloud-native business communications platform that integrates calling, video conferencing, and team messaging with built-in AI capabilities including real-time transcription, call summaries, and automated contact center support. It is indexed under Conversation Intelligence.","source":"https://www.dialpad.com/ai-meetings","question":"What is Dialpad Ai?","confidence":0.6},{"answer":"Dialpad Ai offers a free tier, so you can start without paying. Paid plans start at $15 per user per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.dialpad.com/press/dialpad-launches-startup-program-for-vcs-and-early-stage-companies-offers-future-proof-software-and-pricing-to-grow-with-business/","question":"Is Dialpad Ai free?","confidence":0.6},{"answer":"Dialpad Ai supports the web, Windows, macOS, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.dialpad.com/press/dialpad-launches-startup-program-for-vcs-and-early-stage-companies-offers-future-proof-software-and-pricing-to-grow-with-business/","question":"What platforms does Dialpad Ai support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Dialpad Ai, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.dialpad.com/ai-meetings","question":"Can Dialpad Ai be self-hosted?","confidence":0.6},{"answer":"We have confirmed 17 integrations for Dialpad Ai, including Salesforce, HubSpot, Zendesk, ServiceNow, Zoho CRM, Google Calendar, Google Workspace and Calendly, plus 9 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.dialpad.com/ai-meetings","question":"What does Dialpad Ai integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for Dialpad Ai. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Dialpad Ai not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.dialpad.com/trust/","question":"What security certifications does Dialpad Ai have?","confidence":0.6}]` | `[{"answer":"Otter records and transcribes meetings in real-time from major conferencing platforms, then generates searchable transcripts, summaries, and action items. The platform integrates with productivity and business tools to help teams capture and act on meeting insights. It is indexed under Conversation Intelligence.","source":"https://otter.ai","question":"What is Otter.ai?","confidence":0.6},{"answer":"Otter.ai offers a free tier, so you can start without paying. Paid plans are also available: Pro, Business and Enterprise. Pricing changes often, so verify at source before relying on it.","source":"https://otter.ai","question":"Is Otter.ai free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Otter.ai. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://otter.ai","question":"What platforms does Otter.ai support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Otter.ai, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://otter.ai","question":"Can Otter.ai be self-hosted?","confidence":0.6},{"answer":"We have confirmed 16 integrations for Otter.ai, including Zoom, Microsoft Teams, Google Meet, Slack, Salesforce, HubSpot, Zapier and Asana, plus 8 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://otter.ai","question":"What does Otter.ai integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, HIPAA and GDPR for Otter.ai. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Otter.ai not holding them. Always confirm compliance directly before you rely on it.","source":"https://otter.ai/blog/otter-ai-achieves-hipaa-compliance","question":"What security certifications does Otter.ai have?","confidence":0.7},{"answer":"Otter.ai is available worldwide. Its primary market is the United States. The vendor is headquartered in the United States.","source":"https://otter.ai","question":"Where is Otter.ai available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-native business communications platform that integrates calling, video conferencing, and team messaging with built-in AI capabilities including real-time transcription, call summaries, and automated contact center support. | AI-powered meeting agent that transcribes conversations in real time, generates summaries and action items, and integrates with team communication and CRM tools to streamline meeting documentation and follow-up workflows. |
| features.capabilities | `{"pricing_model":"freemium","salesforce_hubspot_crm_sync":true,"auto_log_summary_to_crm_opportunity":true,"ai_meeting_summary_and_next_steps_generation":true}` | `{"soc2_type_ii":true,"salesforce_hubspot_crm_sync":true,"zoom_teams_meet_bot_recording":true,"auto_log_summary_to_crm_opportunity":true,"multi_language_speech_to_text_transcription":true,"ai_meeting_summary_and_next_steps_generation":true}` |
| integrations.count | 4 | 28 |
| integrations.list | `[{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Zendesk"},{"name":"ServiceNow"},{"name":"Zoho CRM"},{"name":"Google Calendar"},{"name":"Google Workspace"},{"name":"Calendly"},{"name":"Bullhorn"},{"name":"Clio"},{"name":"Rippling"},{"name":"Zapier"},{"name":"Microsoft 365"},{"name":"Okta"},{"name":"Azure"},{"name":"OneLogin"},{"name":"Microsoft Teams","native":true,"category":"communication","direction":"bidirectional"}]` | `[{"name":"Zoom"},{"name":"Microsoft Teams"},{"name":"Google Meet"},{"name":"Slack"},{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Zapier"},{"name":"Asana"},{"name":"Google Calendar"},{"name":"Microsoft Outlook"},{"name":"Google Drive"},{"name":"Notion"},{"name":"Jira"},{"name":"Claude"},{"name":"iOS Calendar"},{"name":"ChatGPT","category":"ai"},{"name":"Microsoft Dynamics","native":true,"category":"crm","direction":"outbound"},{"name":"Microsoft OneDrive","native":true,"category":"storage","direction":"outbound"},{"name":"Outlook","native":true,"category":"calendar","direction":"outbound"},{"name":"Airtable","native":false,"category":"storage","direction":"outbound"},{"name":"Amazon S3","native":false,"category":"storage","direction":"outbound"},{"name":"Egnyte","native":false,"category":"storage","direction":"outbound"},{"name":"ClickUp","native":false,"category":"project_management","direction":"outbound"},{"name":"Monday.com","native":false,"category":"project_management","direction":"outbound"},{"name":"SharePoint","native":false,"category":"storage","direction":"outbound"},{"name":"Glean","native":false,"category":"search","direction":"outbound"},{"name":"Snowflake","native":false,"category":"analytics","direction":"outbound"},{"name":"RingCentral","native":false,"category":"communications","direction":"outbound"},{"name":"Zoom Phone","native":false,"category":"communications","direction":"outbound"},{"name":"Salesloft","native":false,"category":"sales","direction":"outbound"},{"name":"Outreach","native":false,"category":"sales","direction":"outbound"},{"name":"Zoho","native":false,"category":"crm","direction":"outbound"},{"name":"viaSocket","native":false,"category":"automation","direction":"bidirectional"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"ios":true,"mac":true,"web":true,"android":true,"windows":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Standard","summary":"$15/user/month","features":["Unlimited calling in US and Canada","AI-powered meetings","Real-time transcription","Call summaries","Team messaging","Video conferencing"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":15,"period":"month","currency":"USD"}],"description":"Seamless customer and team communication with unlimited calls, AI-powered meetings, and built-in messaging","contactSales":false},{"free":false,"name":"Professional","features":["CRM integrations","Advanced integrations","24/7 support","Multi-office management"],"commitment":"monthly","description":"Advanced integrations, 24/7 support, and multi-office management for growing businesses","contactSales":false},{"free":false,"name":"Enterprise","features":["99.9% uptime SLA","Unlimited scalability","SSO","Advanced user access controls","Enterprise support"],"description":"Enterprise-grade reliability with 99.9% uptime and unlimited scalability","contactSales":true}],"addOns":[{"name":"Large Meetings"}],"summary":"From $15/user/month with 14-day free trial","currency":"USD","freeTier":true,"sourceUrl":"https://www.dialpad.com/press/dialpad-launches-startup-program-for-vcs-and-early-stage-companies-offers-future-proof-software-and-pricing-to-grow-with-business/","retrievedAt":"2026-08-19T23:35:51.382Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":15,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"plans":[{"free":false,"name":"Pro","contactSales":false},{"free":false,"name":"Business","contactSales":false},{"free":false,"name":"Enterprise","contactSales":false}],"sourceUrl":"https://otter.ai","retrievedAt":"2026-09-04T21:45:27.133Z"}` |
| pricing.free_tier | yes | yes |
| pricing.model | free | commercial |
| pricing.price_level | free | unknown |
| pricing.starting_price | `{"amount":15,"currency":"USD"}` | `{"amount":16.99,"currency":"USD"}` |
| pricing.transparent | no | no |
| reliability.sla_pct | 100 | - |
| security.certifications | - | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"HIPAA","status":"active","evidenceUrl":"https://otter.ai/blog/otter-ai-achieves-hipaa-compliance"}]` |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.iso27001 | yes | - |
| security.pci | yes | - |
| security.soc2 | yes | yes |
| security.trust_center | - | https://otter.ai/blog/otter-ai-achieves-hipaa-compliance |

## Capabilities (Conversation Intelligence)

| Capability | Dialpad Ai | Otter.ai |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Zoom teams meet bot recording | - | ✓ |
| Multi language speech to text transcription | - | ✓ |
| AI meeting summary and next steps generation | ✓ | ✓ |
| Competitor keyword mention trackers | - | - |
| Speaker talk time ratio analytics | - | - |
| Playlist snipping and sharing for coaching | - | - |
| Auto log summary to CRM opportunity | ✓ | ✓ |
| Salesforce hubspot CRM sync | ✓ | ✓ |
| Slack ms teams deal alerts sync | - | - |
| SOC2 type ii | - | ✓ |
| ISO 27001 | - | - |
| Pricing model | Freemium | - |

*Source: vioscaleAI. Generated 2026-10-16T18:33:43.418Z. "-" = undocumented, not absent.*