# commercetools vs Salesforce Commerce Cloud

**Leader by vioscaleAI score:** commercetools

| Attribute | commercetools | Salesforce Commerce Cloud |
|---|---|---|
| **vioscaleAI score** | 58.8 (56% (medium)) | 38.1 (75% (high)) |
| content.faq | `[{"answer":"A cloud-native commerce platform that provides APIs and flexible architecture for enterprises to build and customize shopping experiences across B2C, B2B, and omnichannel operations on a single unified system. It is indexed under E-commerce Platforms.","source":"https://commercetools.com","question":"What is commercetools?","confidence":0.6},{"answer":"commercetools does not publish its prices. Pricing is quoted on request, across 1 plan (Premium), so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://commercetools.com/pricing","question":"How much does commercetools cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to commercetools. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://commercetools.com","question":"What platforms does commercetools support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for commercetools, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://commercetools.com","question":"Can commercetools be self-hosted?","confidence":0.6},{"answer":"We have confirmed 15 integrations for commercetools, including TrustElevate, Krish Multi Vendor Marketplace, Google Cloud Marketplace, AWS Marketplace, Payment Service Providers (PSPs), Franka Emika, PSPs (Adyen, Stripe, Square, etc.) and Shipping & Tax providers, plus 7 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://commercetools.com","question":"What does commercetools integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for commercetools. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as commercetools not holding them. Always confirm compliance directly before you rely on it.","source":"https://commercetools.com/commerce-platform/security-compliance","question":"What security certifications does commercetools have?","confidence":0.7},{"answer":"commercetools is available worldwide. Its primary markets are the United States, the United Kingdom and Germany. The vendor is headquartered in Germany.","source":"https://commercetools.com","question":"Where is commercetools available?","confidence":0.75}]` | `[{"answer":"A customer service suite providing case management, omni-channel routing, contact center features, and AI-powered automation to help teams resolve customer issues efficiently and deliver support across multiple communication channels. It is indexed under Omnichannel Commerce.","source":"https://www.salesforce.com/service/pricing/","question":"What is Salesforce Commerce Cloud?","confidence":0.6},{"answer":"Salesforce Commerce Cloud is a paid product; published pricing starts at $25 per user per month. It is sold across 3 plans (Starter Suite, Pro Suite and Agentforce 1 Service). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.salesforce.com/service/pricing/","question":"How much does Salesforce Commerce Cloud cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Salesforce Commerce Cloud. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.salesforce.com/service/pricing/","question":"What platforms does Salesforce Commerce Cloud support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Salesforce Commerce Cloud, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.salesforce.com/service/pricing/","question":"Can Salesforce Commerce Cloud be self-hosted?","confidence":0.6},{"answer":"We have confirmed 6 integrations for Salesforce Commerce Cloud, including MuleSoft, Salesforce Data 360, Salesforce integrations (built-in), Slack, AgentExchange and Stripe. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.salesforce.com/service/pricing/","question":"What does Salesforce Commerce Cloud integrate with?","confidence":0.6},{"answer":"We have independently confirmed HIPAA and GDPR for Salesforce Commerce Cloud. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Salesforce Commerce Cloud not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.salesforce.com/artificial-intelligence/trusted-ai/","question":"What security certifications does Salesforce Commerce Cloud have?","confidence":0.7},{"answer":"Salesforce Commerce Cloud is available worldwide. Its primary markets are the United States, the EU, Australia, Japan, Sweden and the United Kingdom.","source":"https://www.salesforce.com/service/pricing/","question":"Where is Salesforce Commerce Cloud available?","confidence":0.5}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-native commerce platform that provides APIs and flexible architecture for enterprises to build and customize shopping experiences across B2C, B2B, and omnichannel operations on a single unified system. | Commerce Cloud integrates ecommerce storefronts, point-of-sale systems, and order management on a single platform. It enables omnichannel shopping where customers can transact seamlessly across web, mobile, and in-store channels, with real-time inventory visibility and AI-driven operational automation. |
| features.capabilities | `{"headless":true,"free_tier":false,"iso_27001":true,"open_source":false,"b2b_features":true,"soc2_type_ii":true,"platform_type":"hosted_saas","pricing_model":"enterprise_annual_contract","self_hostable":false,"payments_model":"both","pci_compliance":false,"pos_omnichannel":true,"deployment_model":"headless_middleware_api","transaction_fees":false,"extension_ecosystem":"ISV partner network with Solution Hub offering ready-to-go integrations, acceler","multi_currency_language":true,"endless_aisle_in_store_digital_ordering":true,"ship_from_store_sfs_fulfillment_routing":true,"headless_composable_architecture_support":true,"mobile_wallet_and_contactless_rfid_checkout":true,"real_time_multi_location_inventory_visibility":true}` | `{"deployment_model":"native_all_in_one_suite","bopis_buy_online_pickup_in_store":true,"store_associate_mobile_clienteling_app":true,"ship_from_store_sfs_fulfillment_routing":true,"single_view_of_customer_unified_loyalty_crm":true,"real_time_multi_location_inventory_visibility":true}` |
| integrations.count | 5 | 4 |
| integrations.list | `[{"name":"TrustElevate"},{"name":"Krish Multi Vendor Marketplace"},{"name":"Google Cloud Marketplace"},{"name":"AWS Marketplace"},{"name":"Payment Service Providers (PSPs)"},{"name":"Franka Emika"},{"name":"PSPs (Adyen, Stripe, Square, etc.)"},{"name":"Shipping & Tax providers"},{"name":"PIMs (Product Information Management)"},{"name":"Search & Personalization platforms"},{"name":"Marketplacer","native":true,"category":"marketplace","direction":"bidirectional"},{"name":"Apple Pay","native":true,"category":"payments","direction":"outbound"},{"name":"Google Analytics","native":false,"category":"analytics","direction":"inbound"},{"name":"LinkedIn Analytics","native":false,"category":"analytics","direction":"inbound"},{"name":"Bizzabo","native":false,"category":"events","direction":"bidirectional"}]` | `[{"name":"MuleSoft"},{"name":"Salesforce Data 360"},{"name":"Salesforce integrations (built-in)"},{"name":"Slack","native":true,"category":"communication","direction":"bidirectional"},{"name":"AgentExchange","native":true},{"name":"Stripe","native":false,"category":"payments","direction":"outbound"},{"name":"Tableau","native":true,"category":"analytics","direction":"inbound"},{"name":"Agentforce","native":true,"category":"ai","direction":"bidirectional"}]` |
| market.availability | `{"hqCountry":"DE","primaryMarkets":["US","GB","DE"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US","EU","AU","JP","SE","GB"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"web":true}` | `{"web":true}` |
| pricing | `{"type":"quote","plans":[{"free":false,"name":"Premium","summary":"Contact sales for custom pricing","features":["Premium Support with enhanced SLA and priority support","Audit Log Premium for tracking changes","Advanced B2B APIs with Business Units and role-based permissions","Performance testing add-on","HIPAA compliance add-on"],"contactSales":true}],"addOns":[{"name":"Premium Support"},{"name":"Audit Log Premium"},{"name":"Advanced B2B APIs"},{"name":"Additional regions and connectors"},{"name":"Performance testing"},{"name":"HIPAA compliance"}],"summary":"Order-based pricing model. Contact sales for quote.","currency":"USD","freeTier":false,"sourceUrl":"https://commercetools.com/pricing","retrievedAt":"2026-08-14T13:39:25.993Z"}` | `{"type":"subscription","plans":[{"free":false,"name":"Starter Suite","summary":"$25 USD/user/month","features":["Lead and opportunity management","Built-in sales automation","Dynamic email marketing","Commerce capabilities","Slack collaboration"],"components":[{"kind":"fixed","amount":25,"period":"month","currency":"USD"}],"description":"All-in-one CRM for small businesses with sales, service, marketing, commerce, and Slack included","contactSales":false}],"addOns":[{"name":"Slack Business+","components":[{"kind":"fixed","amount":25,"period":"month","currency":"USD"}]},{"name":"Premier Support"}],"summary":"From $25 USD/user/month for Starter Suite including commerce. Free 30-day trial. Monthly or annual billing.","currency":"USD","freeTier":false,"sourceUrl":"https://www.salesforce.com/sales/pricing/","retrievedAt":"2026-10-05T12:33:41.652Z","freeTrialDays":30,"startingPrice":{"amount":25,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | no | no |
| pricing.model | quote | commercial |
| pricing.price_level | unknown | mid |
| pricing.starting_price | - | `{"amount":25,"currency":"USD"}` |
| pricing.transparent | no | no |
| reliability.sla_pct | 99.99 | 99.99 |
| reliability.status_page | yes | - |
| security.certifications | `[{"name":"SOC 2 Type II","level":"Type II","status":"active","auditor":"American Institute of Certified Public Accounts (AICPA)","evidenceUrl":"https://commercetools.com/press-releases/commercetools-announces-soc2-type-ii-and-hds-compliance"},{"name":"ISO/IEC 27001","status":"active"},{"name":"HDS (Hébergement de Données de Santé)","status":"active"},{"name":"Cyber Essentials","status":"active"}]` | - |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.iso27001 | yes | - |
| security.soc2 | yes | - |
| security.trust_center | https://commercetools.com/commerce-platform/security-compliance | https://www.salesforce.com/platform/security-center/ |

## Capabilities (Omnichannel Commerce)

| Capability | commercetools | Salesforce Commerce Cloud |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Headless middleware API | Native all in one suite |
| Bopis buy online pickup in store | - | ✓ |
| Boris buy online return in store | - | - |
| Endless aisle in store digital ordering | ✓ | - |
| Store associate mobile clienteling app | - | ✓ |
| Ship from store sfs fulfillment routing | ✓ | ✓ |
| Single view of customer unified loyalty CRM | - | ✓ |
| Headless composable architecture support | ✓ | - |
| Real time multi location inventory visibility | ✓ | ✓ |
| Mobile wallet and contactless rfid checkout | ✓ | - |
| SOC2 type ii | ✓ | - |
| ISO 27001 | ✓ | - |
| Pricing model | Enterprise annual contract | - |

*Source: vioscaleAI. Generated 2026-10-16T23:26:31.843Z. "-" = undocumented, not absent.*