Salesforce Field Service
Cloud-based enterprise platform combining customer relationship management with AI-powered automation and data integration
- Vendor
- Salesforce
- Also known as
- salesforce-field-service
Available worldwide · Popular in: US
What is Salesforce Field Service?
Salesforce is a cloud platform that unifies sales, service, marketing, and commerce functions. It enables organizations to manage customer data, automate business processes, and leverage AI-driven insights to improve decision-making and customer interactions across the enterprise.
Salesforce Field Service pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
Starting at $25 USD per user per month; includes 30-day free trial
Starter Suite
Comprehensive CRM solution combining sales, service, marketing, and commerce tools for small businesses, bundled with Slack collaboration at no additional cost
- Lead, Account, Contact, and Opportunity Management
- Automated Lead Routing
- AI-powered Email and Event Synchronization
- Email Marketing with Analytics
- Integrated Slack Communication
What Salesforce Field Service does
The capabilities that matter for field workforce scheduling, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Deployment archive
- Standalone enterprise cloud
- Algorithmic dynamic route optimization
- -
- Skill and certification technician matching
- -
- Union labor break and overtime rule enforcement
- -
- Service level agreement SLA breach countdown timers
- -
- Offline mobile app with cached schematics and manuals
- -
- Complex multi day and crew based scheduling
- -
- Iot sensor connected asset preventative triggering
- -
- Installed base and entitlement warranty tracking
- -
- Augmented reality ar remote expert assistance
- -
- SOC2 type ii
- -
- ISO 27001
- -
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (8)
Independently observed- MuleSoft
- Slack
- Tableau
- Data 360
- AgentExchange•
- Okta←
- CrowdStrike←
- DigitSec←
Salesforce Field Service FAQ
Common questions about Salesforce Field Service, answered from independent, dated evidence.
What is Salesforce Field Service?
A cloud-based CRM platform for sales teams that combines lead, account, and opportunity tracking with AI-assisted automation, customization, and integrated productivity tools. It is indexed under Field Workforce Scheduling.
How much does Salesforce Field Service cost?
Salesforce Field Service is a paid product; published pricing starts at $25 per month. It is sold across 4 plans (Starter Suite, Pro Suite, Core and Advanced). There is no free tier. Pricing changes often, so verify at source before relying on it.
What platforms does Salesforce Field Service support?
We have confirmed browser-based access to Salesforce Field Service. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.
Can Salesforce Field Service be self-hosted?
We have only confirmed a cloud / SaaS deployment for Salesforce Field Service, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.
What does Salesforce Field Service integrate with?
We have confirmed 5 integrations for Salesforce Field Service, including MuleSoft, Slack, Tableau, Data 360 and AgentExchange. This is what we could verify from public sources, so the vendor may support others we have not indexed.
What security certifications does Salesforce Field Service have?
We have independently confirmed HIPAA and GDPR for Salesforce Field Service. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Salesforce Field Service not holding them. Always confirm compliance directly before you rely on it.
Source: https://www.salesforce.com/artificial-intelligence/trusted-ai/
Where is Salesforce Field Service available?
Salesforce Field Service is available worldwide. Its primary market is the United States.
Salesforce Field Service alternatives
Other field workforce scheduling we track, ranked by the same independent score.
Compare Salesforce Field Service
Side by side against other field workforce scheduling, attribute by attribute, with a source on every value.
The vioscaleAI score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Salesforce Field Service, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Pricing transparency | 75 | 0.09 | 7.1 | ✓ |
| Price level | 50 | 0.10 | 5.3 | ✓ |
| Capabilities | 75 | 0.04 | 3.2 | ✓ |
| Integrations | 24 | 0.05 | 1.2 | ✓ |
| Security posture | 20 | 0.04 | 0.8 | ✓ |
| Reliability | 0 | 0.06 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Content
| Attribute | Value | Evidence |
|---|---|---|
| Faq | 7 items | mediumsource · 2026-09-10 · 60% |
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Quoting: Yes · Work orders: Yes · Dispatch board: Yes · Deployment archive: standalone_enterprise_cloud · Invoicing payments: Yes · Accounting integration: Yes | mediumsource · 2026-09-08 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 6 | mediumsource · 2026-10-07 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | mediumsource · 2026-10-07 · 50% |
Pricing
Security
Is Salesforce Field Service the right choice for you?
Tell us the job, the constraints and what you weigh most, and we will rank Salesforce Field Service against the rest of the field workforce scheduling we index, using the same dated evidence weighted your way.
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