# Salesforce Field Service

> A CRM platform offering integrated sales, service, marketing, and commerce capabilities with AI-powered automation and data management tools.

- **Canonical URI:** https://www.vioscale.ai/software/salesforce-field-service
- **Category:** Field Workforce Scheduling
- **Homepage:** https://www.salesforce.com/products/field-service/
- **Also known as:** salesforce-field-service
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-24T21:17:12.025Z

## Vioscale score

**11.5 / 100**, confidence 29% (low). Computed 2026-09-01. _(updating — computed under an earlier model version or past its freshness window.)_

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 0 | 0.052 | 0 | - |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 0 | 0.04877777777777778 | 0 | - |
| integrations | 20.1 | 0.04066666666666666 | 0.8 | ✓ |
| security_posture | 20 | 0.073 | 1.5 | ✓ |
| pricing_transparency | 0 | 0.084 | 0 | ✓ |

## Pricing

_As of 2026-08-24, [verify at source](https://www.salesforce.com/marketing/pricing/). Independently observed._

Quote-based · 30-day trial

> Variable pricing depending on product and deployment. Contact sales for specific Field Service pricing.

## About

Salesforce provides an integrated customer relationship management platform that combines CRM, commerce, marketing, and service tools. The platform includes data integration capabilities, compliance management features, development sandboxes, and AI-powered agents to automate business processes.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS, Hybrid

## Integrations (4)

_Independently observed._

- MuleSoft
- Slack
- Tableau
- Data 360

## Capabilities

_The capabilities that matter for Field Workforce Scheduling. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Capabilities** | |
| Deployment archive | Standalone enterprise cloud |
| Algorithmic dynamic route optimization | - |
| Skill and certification technician matching | - |
| Union labor break and overtime rule enforcement | - |
| Service level agreement SLA breach countdown timers | - |
| Offline mobile app with cached schematics and manuals | - |
| Complex multi day and crew based scheduling | - |
| Iot sensor connected asset preventative triggering | - |
| Installed base and entitlement warranty tracking | - |
| Augmented reality ar remote expert assistance | - |
| SOC2 type ii | - |
| ISO 27001 | - |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.model | quote | [link](https://www.salesforce.com/marketing/pricing/) | 2026-08-24 | 60% (medium) |
| pricing.price_level | unknown | [link](https://www.salesforce.com/marketing/pricing/) | 2026-08-24 | 60% (medium) |
| pricing.transparent | no | [link](https://www.salesforce.com/marketing/pricing/) | 2026-08-24 | 60% (medium) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 4 | [link](https://www.salesforce.com/marketing/pricing/) | 2026-08-24 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://www.salesforce.com/marketing/pricing/) | 2026-08-24 | 75% (high) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.disclosure_policy | yes | [link](https://www.salesforce.com/marketing/pricing/) | 2026-08-24 | 60% (medium) |
| security.gdpr | yes | [link](https://www.salesforce.com/artificial-intelligence/trusted-ai/) | 2026-08-24 | 75% (high) |
| security.hipaa | yes | [link](https://www.salesforce.com/artificial-intelligence/trusted-ai/) | 2026-08-24 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/salesforce-field-service). Independent, evidence-based software intelligence. Cite the canonical URI.*