Salesforce Agentforce
An enterprise AI agent platform for autonomous customer support and business process automation across channels
- Also known as
- salesforce-agentforce
Available worldwide · Popular in: US, GB, EU, AU, JP
What is Salesforce Agentforce?
A cloud-based platform for building and deploying AI agents that handle customer service, sales engagement, and employee support tasks across web, phone, and app channels. Agents resolve cases, recommend products, and engage customers around the clock with human handoff when needed.
Salesforce Agentforce pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
From $25/user/month. Additional capabilities and Success Plans available via sales consultation.
Salesforce Starter
Entry-level plan for getting started with Agentforce
Add-ons
- Connected Slack Conversations
- Multi-Channel Journeys
- Automated Data Management
What Salesforce Agentforce does
The capabilities that matter for ai agent frameworks, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Orchestration model
- Multi agent hierarchical
- Model provider agnostic
- -
- Tool function calling
- ✓
- Code execution sandbox
- -
- Memory architecture
- -
- Mcp support
- ✓
- A2a support
- -
- Human in the loop
- ✓
- Streaming output
- -
- Structured output
- -
- Multi language SDK
- -
- Deployment model
- Embedded in cloud
- Open source
- -
- Pricing model
- Seat enterprise quote
Platform & deployment
Independently observed- CLI
- Web
- Cloud / SaaS
Integrations (11)
Independently observed- Slack
- MuleSoft
- Salesforce Service Cloud
- Salesforce Sales Cloud
- Tableau
- Data 360
- Apex
- JavaScript
- Salesforce Flows
- Git
- VS Code
Salesforce Agentforce alternatives
Other ai agent frameworks we track, ranked by the same independent score.
- AgnoFramework and runtime for building and running secure, private multi-agent systemslow · 36%
- Amazon Bedrock AgentsA cloud service for deploying AI agents that automate complex business processes by reasoning over foundation models, APIs, and your company datalow · 34%
- GriptapeA visual, no-code workflow platform that lets creative professionals orchestrate AI models and agents together.low · 9%
- smolagentslow · 35%
- AG2low · 35%
- OpenAI Agents SDKlow · 26%
The Vioscale score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Salesforce Agentforce, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Capabilities | 58 | 0.05 | 2.8 | ✓ |
| Price level | 50 | 0.05 | 2.6 | ✓ |
| Pricing transparency | 20 | 0.08 | 1.7 | ✓ |
| Integrations | 31 | 0.04 | 1.3 | ✓ |
| Security posture | 15 | 0.07 | 1.1 | ✓ |
| Reliability | 0 | 0.07 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Mcp support: Yes · Pricing model: seat-enterprise-quote · Deployment model: embedded-in-cloud · Human in the loop: Yes · Orchestration model: multi-agent-hierarchical · Tool function calling: Yes | mediumsource · 2026-08-21 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 11 | mediumsource · 2026-08-21 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | HqCountry: US · PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-08-21 · 75% |