# Salesforce Agentforce

> An enterprise AI agent platform for autonomous customer support and business process automation across channels

- **Canonical URI:** https://www.vioscale.ai/software/salesforce-agentforce
- **Category:** AI Agent Frameworks
- **Homepage:** https://www.salesforce.com/agentforce/
- **Also known as:** salesforce-agentforce
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-21T11:22:01.470Z

## Vioscale score

**31.7 / 100**, confidence 55% (medium). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 50 | 0.052 | 2.6 | ✓ |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 57.8 | 0.04877777777777778 | 2.8 | ✓ |
| integrations | 31 | 0.04066666666666666 | 1.3 | ✓ |
| security_posture | 15 | 0.073 | 1.1 | ✓ |
| pricing_transparency | 20 | 0.084 | 1.7 | ✓ |

## Pricing

_As of 2026-08-21, [verify at source](https://www.salesforce.com/marketing/pricing/). Independently observed._

from $25/seat/mo · Subscription

> From $25/user/month. Additional capabilities and Success Plans available via sales consultation.

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| Salesforce Starter | $25/user/month (transaction fees apply) | - | monthly |

### Salesforce Starter

Entry-level plan for getting started with Agentforce

### Add-ons

- **Connected Slack Conversations**
- **Multi-Channel Journeys**
- **Automated Data Management**

## About

A cloud-based platform for building and deploying AI agents that handle customer service, sales engagement, and employee support tasks across web, phone, and app channels. Agents resolve cases, recommend products, and engage customers around the clock with human handoff when needed.

_Independently observed._

## Platform & deployment

- **Platforms:** CLI, Web
- **Deployment:** Cloud / SaaS

## Integrations (11)

_Independently observed._

- Slack
- MuleSoft
- Salesforce Service Cloud
- Salesforce Sales Cloud
- Tableau
- Data 360
- Apex
- JavaScript
- Salesforce Flows
- Git
- VS Code

## Capabilities

_The capabilities that matter for AI Agent Frameworks. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Capabilities** | |
| Orchestration model | Multi agent hierarchical |
| Model provider agnostic | - |
| Tool function calling | ✓ |
| Code execution sandbox | - |
| Memory architecture | - |
| Mcp support | ✓ |
| A2a support | - |
| Human in the loop | ✓ |
| Streaming output | - |
| Structured output | - |
| Multi language SDK | - |
| Deployment model | Embedded in cloud |
| Open source | - |
| Pricing model | Seat enterprise quote |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.model | commercial | [link](https://www.salesforce.com/marketing/pricing/) | 2026-08-21 | 60% (medium) |
| pricing.free_tier | no | [link](https://www.salesforce.com/marketing/pricing/) | 2026-08-21 | 60% (medium) |
| pricing.price_level | mid | [link](https://www.salesforce.com/marketing/pricing/) | 2026-08-21 | 60% (medium) |
| pricing.starting_price | `{"amount":25,"currency":"USD"}` | [link](https://www.salesforce.com/marketing/pricing/) | 2026-08-21 | 60% (medium) |
| pricing.transparent | no | [link](https://www.salesforce.com/marketing/pricing/) | 2026-08-21 | 60% (medium) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 11 | [link](https://www.salesforce.com/marketing/pricing/) | 2026-08-21 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"hqCountry":"US","primaryMarkets":["US","GB","EU","AU","JP"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://www.salesforce.com/marketing/pricing/) | 2026-08-21 | 75% (high) |

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.gdpr | yes | [link](https://www.salesforce.com/platform/data-privacy-compliance/) | 2026-08-21 | 75% (high) |
| security.hipaa | yes | [link](https://www.salesforce.com/platform/data-privacy-compliance/) | 2026-08-21 | 75% (high) |

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*Source: Vioscale (https://www.vioscale.ai/software/salesforce-agentforce). Independent, evidence-based software intelligence. Cite the canonical URI.*