Assembled
Unified platform managing human agents, AI agents, and vendor teams in one system
- Also known as
- assembled
Available worldwide · Popular in: US
What is Assembled?
Cloud-based workforce management platform that integrates support agent operations with AI-powered automation and third-party vendor management for coordinated customer support delivery.
Assembled pricing
Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.
From $0.65/conversation (AI Voice), $25/month (Workforce Management Core), $35/month (AI Copilot)
AI Voice
Autonomous AI agents for phone, chat, and email support
- Autonomous multi-channel resolution
- Agentic multi-step workflows
- Smart contextual handoffs
- Configurable escalation rules
- Voice conversations with speech synthesis
- Noise cancellation and emotion detection
- Dynamic knowledge base access
- Smart escalation with context transfer
- Case categorization and routing
- Contextual understanding and clarification
AI Copilot
AI assistant for agents to draft responses and automate support tasks
- Drafted replies with style guide customization
- Real-time translation
- Ticket summaries and wrap-up automation
- Agent guidance and knowledge search
- One-click tone modifiers
Workforce Management Core
Core scheduling and real-time adherence management
- Recurring scheduling templates
- Real-time adherence monitoring
- Staffing analytics
- AI-powered schedule generation
- Automated time off
- Shift swaps
- ML-based multi-channel forecasting
- Real-time notifications
Workforce Management Pro
Professional tier with custom integrations and account management
- All Core features
- QA reporting via integrations
- Custom API and integrations
- Designated account manager
- Shared Slack channel
Workforce Management Enterprise
Enterprise tier with vendor management and advanced integrations
- All Pro features
- Vendor Management add-on
- BPO capacity planner
- Scheduling and real-time integrations with vendors
- Staffing coverage heatmaps
- BPO billing report
- Restricted site permissions
Add-ons
- Vendor Management
What Assembled does
The capabilities that matter for workforce management, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.
- Deployment model
- Cloud managed saas
- Skills based routing scheduling
- -
- Call center volume forecasting
- ✓
- Intraday schedule adherence monitoring
- ✓
- Union fatigue law compliance engine
- ✓
- Native biometric timeclock hardware
- -
- Employee self service shift swapping
- ✓
- Genesys five9 ccaas integration
- -
- Workday sap HRIS integration
- ✓
- Mobile app geofenced clock in
- -
- SOC2 type ii
- ✓
- ISO 27001
- -
- Pricing model
- -
Platform & deployment
Independently observed- Web
- Cloud / SaaS
Integrations (9)
Independently observed- Workday
- HiBob
- Salesforce Service Cloud
- Helpjuice
- Confluence
- Notion
- Zendesk
- Guru
Assembled alternatives
Other workforce management we track, ranked by the same independent score.
- SynerionCloud-based workforce management platform for automated time tracking, attendance, and employee schedulinglow · 42%
- RotageekCloud-based platform for AI-powered workforce scheduling and demand forecastinglow · 21%
- IndeavorShift scheduling automation that handles complex compliance and workforce ruleslow · 33%
- InjixoAn intelligent workforce management platform designed to optimize contact center scheduling and operations using artificial intelligencelow · 38%
- CalabrioAI-powered workforce scheduling and performance management software for contact centers that automates administrative workflows and provides agents with self-selow · 3%
- Genesys WFMCloud platform that uses AI agents to automate customer service operations and workforce management at enterprise scalelow · 13%
Compare Assembled
Side by side against other workforce management, attribute by attribute, with a source on every value.
The Vioscale score: one lens on the evidence
Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Assembled, not the verdict.
| Signal | Score | Weight | Contribution | Evidence |
|---|---|---|---|---|
| Pricing transparency | 75 | 0.08 | 6.3 | ✓ |
| Security posture | 60 | 0.07 | 4.4 | ✓ |
| Capabilities | 81 | 0.05 | 4.0 | ✓ |
| Price level | 50 | 0.05 | 2.6 | ✓ |
| Integrations | 29 | 0.04 | 1.2 | ✓ |
| Reliability | 0 | 0.07 | 0.0 | - |
Computed . Re-weight it by intent, or see the full method.
All data & sourcesshow ↓
Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.
Features
| Attribute | Value | Evidence |
|---|---|---|
| Capabilities | Soc2 type ii: Yes · Deployment model: cloud_managed_saas · Workday sap hris integration: Yes · Call center volume forecasting: Yes · Union fatigue law compliance engine: Yes · Employee self service shift swapping: Yes | mediumsource · 2026-08-25 · 60% |
Integrations
| Attribute | Value | Evidence |
|---|---|---|
| Count | 9 | mediumsource · 2026-08-25 · 60% |
Market
| Attribute | Value | Evidence |
|---|---|---|
| Availability | HqCountry: US · PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: … | highsource · 2026-08-25 · 75% |