vioscaleAI
Workforce ManagementUnclaimed

Assembled

Workforce optimization and scheduling platform for support operations teams

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Vendor
Assembled Inc.
Also known as
assembled

Available worldwide · Popular in: US

What is Assembled?

Provides automated scheduling, capacity forecasting, and real-time performance monitoring to help support operations leaders optimize staffing levels and maintain service-level agreements.

Independently observed

Assembled pricing

Plans, per-tier features and add-ons, dated and linked to live pricing. Pricing changes often; always verify at source before you rely on it.

Pricing as of verify at live pricing ↗Independently observed
from $25/moHybrid

From $0.65/conversation (AI Voice), $25/month (Workforce Management Core), $35/month (AI Copilot)

AI Voice

From $0.65 per conversation

Autonomous AI agents for phone, chat, and email support

  • Autonomous multi-channel resolution
  • Agentic multi-step workflows
  • Smart contextual handoffs
  • Configurable escalation rules
  • Voice conversations with speech synthesis
  • Noise cancellation and emotion detection
  • Dynamic knowledge base access
  • Smart escalation with context transfer
  • Case categorization and routing
  • Contextual understanding and clarification

AI Copilot

$35/month

AI assistant for agents to draft responses and automate support tasks

  • Drafted replies with style guide customization
  • Real-time translation
  • Ticket summaries and wrap-up automation
  • Agent guidance and knowledge search
  • One-click tone modifiers

Workforce Management Core

$25/month
monthly

Core scheduling and real-time adherence management

  • Recurring scheduling templates
  • Real-time adherence monitoring
  • Staffing analytics
  • AI-powered schedule generation
  • Automated time off
  • Shift swaps
  • ML-based multi-channel forecasting
  • Real-time notifications

Workforce Management Pro

$45/month
monthly

Professional tier with custom integrations and account management

  • All Core features
  • QA reporting via integrations
  • Custom API and integrations
  • Designated account manager
  • Shared Slack channel

Workforce Management Enterprise

$75/month
monthly

Enterprise tier with vendor management and advanced integrations

  • All Pro features
  • Vendor Management add-on
  • BPO capacity planner
  • Scheduling and real-time integrations with vendors
  • Staffing coverage heatmaps
  • BPO billing report
  • Restricted site permissions

Add-ons

  • Vendor Management

What Assembled does

The capabilities that matter for workforce management, normalised so it lines up with every alternative. “-” means we haven't confirmed it, not that it's missing.

Capabilities
Deployment model
Cloud managed saas
Skills based routing scheduling
✓
Call center volume forecasting
✓
Intraday schedule adherence monitoring
✓
Union fatigue law compliance engine
✓
Native biometric timeclock hardware
-
Employee self service shift swapping
✓
Genesys five9 ccaas integration
-
Workday sap HRIS integration
✓
Mobile app geofenced clock in
-
SOC2 type ii
✓
ISO 27001
-
Pricing model
-
Independently observed

Platform & deployment

Independently observed
Platforms
  • Web
Deployment
  • Cloud / SaaS

Integrations (10)

Independently observed
contact_center
  • Dixa⇄•
  • Workday
  • HiBob
  • Salesforce Service Cloud
  • Helpjuice
  • Confluence
  • Notion
  • Zendesk
  • Guru
  • Google

Assembled FAQ

Common questions about Assembled, answered from independent, dated evidence.

What is Assembled?

Cloud-based workforce management platform that integrates support agent operations with AI-powered automation and third-party vendor management for coordinated customer support delivery. It is indexed under Workforce Management.

Source: https://www.assembled.com/pricing

How much does Assembled cost?

Assembled is a paid product; published pricing starts at $0.65. It is sold across 5 plans (AI Voice, AI Copilot, Workforce Management Core and Workforce Management Pro). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.

Source: https://www.assembled.com/pricing

What platforms does Assembled support?

We have confirmed browser-based access to Assembled. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.

Source: https://www.assembled.com/pricing

Can Assembled be self-hosted?

We have only confirmed a cloud / SaaS deployment for Assembled, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.

Source: https://www.assembled.com/pricing

What does Assembled integrate with?

We have confirmed 9 integrations for Assembled, including Workday, HiBob, Salesforce Service Cloud, Helpjuice, Confluence, Notion, Zendesk and Guru, plus 1 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.

Source: https://www.assembled.com/pricing

What security certifications does Assembled have?

We have independently confirmed SOC 2, HIPAA and GDPR for Assembled. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Assembled not holding them. Always confirm compliance directly before you rely on it.

Source: https://www.assembled.com/security

Where is Assembled available?

Assembled is available worldwide. Its primary market is the United States. The vendor is headquartered in the United States.

Source: https://www.assembled.com/pricing

Assembled alternatives

Other workforce management we track, ranked by the same independent score.

All Assembled alternatives, ranked →

Compare Assembled

Side by side against other workforce management, attribute by attribute, with a source on every value.

Independent · unbought · dated

The vioscaleAI score: one lens on the evidence

Not user reviews and not a paid placement: a confidence-weighted blend of the independent signals below (adoption, activity, security posture, and more), which you can sort and re-weight yourself. Vendors can correct their listing but can never move their rank, and stars are weighted low as a vanity metric. It is one way to read the evidence for Assembled, not the verdict.

Balanced composite 63 / 100
medium · 72%
Signal contributions to the composite score
SignalScoreWeightContributionEvidence
Pricing transparency750.086.3✓
Security posture600.074.4✓
Capabilities870.054.2✓
Price level500.052.6✓
Integrations290.041.2✓
Reliability00.070.0-

Computed . Re-weight it by intent, or see the full method.

All data & sourcesshow ↓

Every value we hold, with its source, retrieval date, and confidence. This is the evidence behind the score: don't trust it, verify it.

Content

AttributeValueEvidence
Faq7 itemsmediumsource · 2026-09-10 · 64%

Features

AttributeValueEvidence
CapabilitiesSoc2 type ii: Yes · Deployment model: cloud_managed_saas · Workday sap hris integration: Yes · Call center volume forecasting: Yes · Skills based routing scheduling: Yes · Union fatigue law compliance engine: Yesmediumsource · 2026-10-13 · 60%

Integrations

AttributeValueEvidence
Count9mediumsource · 2026-08-25 · 60%

Market

AttributeValueEvidence
AvailabilityHqCountry: US · PrimaryMarkets: … · AvailabilityScope: global · AvailableCountries: … · NotAvailableCountries: …highsource · 2026-10-13 · 75%

Pricing

AttributeValueEvidence
Free tierNomediumsource · 2026-08-25 · 60%
Modelcommercialmediumsource · 2026-08-25 · 60%
Price levelmidmediumsource · 2026-08-25 · 60%
Starting priceAmount: 25 · Currency: USDmediumsource · 2026-08-25 · 60%
TransparentYesmediumsource · 2026-08-25 · 60%

Security

AttributeValueEvidence
Trust centerhttps://www.assembled.com/privacy-policymediumsource · 2026-10-13 · 60%
Soc2Yeshighsource · 2026-08-25 · 75%
Disclosure policyYesmediumsource · 2026-08-25 · 60%
GdprYeshighsource · 2026-10-13 · 75%
HipaaYeshighsource · 2026-08-25 · 75%
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