# Assembled

> Unified platform managing human agents, AI agents, and vendor teams in one system

- **Canonical URI:** https://www.vioscale.ai/software/assembled
- **Category:** Workforce Management
- **Homepage:** https://www.assembled.com
- **Also known as:** assembled
- **Profile claimed by vendor:** no
- **Last updated:** 2026-08-25T22:16:36.719Z

## Vioscale score

**61.7 / 100**, confidence 55% (medium). Computed 2026-09-01.

Composite of weighted, independently-sourced signals (no user reviews, no vendor payment).

| Signal | Score | Weight | Contribution | Evidence present |
|---|--:|--:|--:|:--:|
| price_level | 50 | 0.052 | 2.6 | ✓ |
| reliability | 0 | 0.073 | 0 | - |
| capabilities | 81.2 | 0.04877777777777778 | 4 | ✓ |
| integrations | 28.8 | 0.04066666666666666 | 1.2 | ✓ |
| security_posture | 60 | 0.073 | 4.4 | ✓ |
| pricing_transparency | 75 | 0.084 | 6.3 | ✓ |

## Pricing

_As of 2026-08-25, [verify at source](https://www.assembled.com/pricing). Independently observed._

from $25/mo · Hybrid

> From $0.65/conversation (AI Voice), $25/month (Workforce Management Core), $35/month (AI Copilot)

| Plan | Price | Free | Commitment |
|---|---|:--:|---|
| AI Voice | From $0.65 per conversation | - | - |
| AI Copilot | $35/month | - | - |
| Workforce Management Core | $25/month | - | monthly |
| Workforce Management Pro | $45/month | - | monthly |
| Workforce Management Enterprise | $75/month | - | monthly |

### AI Voice

Autonomous AI agents for phone, chat, and email support

- Autonomous multi-channel resolution
- Agentic multi-step workflows
- Smart contextual handoffs
- Configurable escalation rules
- Voice conversations with speech synthesis
- Noise cancellation and emotion detection
- Dynamic knowledge base access
- Smart escalation with context transfer
- Case categorization and routing
- Contextual understanding and clarification

### AI Copilot

AI assistant for agents to draft responses and automate support tasks

- Drafted replies with style guide customization
- Real-time translation
- Ticket summaries and wrap-up automation
- Agent guidance and knowledge search
- One-click tone modifiers

### Workforce Management Core

Core scheduling and real-time adherence management

- Recurring scheduling templates
- Real-time adherence monitoring
- Staffing analytics
- AI-powered schedule generation
- Automated time off
- Shift swaps
- ML-based multi-channel forecasting
- Real-time notifications

### Workforce Management Pro

Professional tier with custom integrations and account management

- All Core features
- QA reporting via integrations
- Custom API and integrations
- Designated account manager
- Shared Slack channel

### Workforce Management Enterprise

Enterprise tier with vendor management and advanced integrations

- All Pro features
- Vendor Management add-on
- BPO capacity planner
- Scheduling and real-time integrations with vendors
- Staffing coverage heatmaps
- BPO billing report
- Restricted site permissions

### Add-ons

- **Vendor Management**

## About

Cloud-based workforce management platform that integrates support agent operations with AI-powered automation and third-party vendor management for coordinated customer support delivery.

_Independently observed._

## Platform & deployment

- **Platforms:** Web
- **Deployment:** Cloud / SaaS

## Integrations (9)

_Independently observed._

- Workday
- HiBob
- Salesforce Service Cloud
- Helpjuice
- Confluence
- Notion
- Zendesk
- Guru
- Google

## Capabilities

_The capabilities that matter for Workforce Management. "-" = undocumented, not absent._

| Capability | Supported |
|---|:--:|
| **Capabilities** | |
| Deployment model | Cloud managed saas |
| Skills based routing scheduling | - |
| Call center volume forecasting | ✓ |
| Intraday schedule adherence monitoring | ✓ |
| Union fatigue law compliance engine | ✓ |
| Native biometric timeclock hardware | - |
| Employee self service shift swapping | ✓ |
| Genesys five9 ccaas integration | - |
| Workday sap HRIS integration | ✓ |
| Mobile app geofenced clock in | - |
| SOC2 type ii | ✓ |
| ISO 27001 | - |
| Pricing model | - |

## Facts

Every value below carries its source and our confidence. Facts are re-crawled on a freshness schedule.

### security

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| security.soc2 | yes | [link](https://www.assembled.com/security) | 2026-08-25 | 75% (high) |
| security.disclosure_policy | yes | [link](https://www.assembled.com/pricing) | 2026-08-25 | 60% (medium) |
| security.gdpr | yes | [link](https://www.assembled.com/security) | 2026-08-25 | 75% (high) |
| security.hipaa | yes | [link](https://www.assembled.com/security) | 2026-08-25 | 75% (high) |

### integrations

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| integrations.count | 9 | [link](https://www.assembled.com/pricing) | 2026-08-25 | 60% (medium) |

### market

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| market.availability | `{"hqCountry":"US","primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | [link](https://www.assembled.com/pricing) | 2026-08-25 | 75% (high) |

### pricing

| Attribute | Value | Source | Retrieved | Confidence |
|---|---|---|---|---|
| pricing.free_tier | no | [link](https://www.assembled.com/pricing) | 2026-08-25 | 60% (medium) |
| pricing.model | commercial | [link](https://www.assembled.com/pricing) | 2026-08-25 | 60% (medium) |
| pricing.price_level | mid | [link](https://www.assembled.com/pricing) | 2026-08-25 | 60% (medium) |
| pricing.starting_price | `{"amount":25,"currency":"USD"}` | [link](https://www.assembled.com/pricing) | 2026-08-25 | 60% (medium) |
| pricing.transparent | yes | [link](https://www.assembled.com/pricing) | 2026-08-25 | 60% (medium) |

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*Source: Vioscale (https://www.vioscale.ai/software/assembled). Independent, evidence-based software intelligence. Cite the canonical URI.*