UVdesk vs Zammad
On the evidence we track, UVdesk leads this comparison with a composite score of 80/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.
What each one is
The product in its own terms, so the numbers below have context.
UVdesk
LeaderUVdesk is a helpdesk solution available as both open source for self-hosting and cloud-based SaaS. It specializes in customer support for ecommerce with features for multichannel integration, ticket management, and workflow automation.
Zammad
Zammad consolidates customer interactions from email, social media, chat, and phone into a single helpdesk platform available as both cloud and self-hosted deployments. It provides features including ticket management, team collaboration, SLAs, and integrations with business tools.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
UVdesk
LeaderFree tier with unlimited agents. Paid plans start at $8/agent/month (annual) or $11/agent/month (monthly). 30-day free trial for paid plans.
- FreeFree
- Unlimited agents
- Security
- Company settings
- Workflow
- Theme customization
- Basic$8/agent/month when billed annually or $11/agent/month month-to-month (minimum 2 agents)
- Basic features
- eCommerce multi-channel integration
- Agent performance examination
- Form builder app
- Pro$15/agent/month when billed annually or $18/agent/month month-to-month
- Pro features
- eCommerce multi-channel support
Zammad
From €7/agent/month (hosted annual) or €25/month (self-hosted). Free trial available.
- Starter (Hosted, Annual)€7/agent/month, up to 35 agents
- Email support (8×5 CET)
- Mentions/Watch
- Starter (Hosted, Monthly)€9/agent/month, up to 35 agents
- Email support (8×5 CET)
- Mentions/Watch
- Professional (Hosted, Annual)€16/agent/month, unlimited agents
- Unlimited agents
- Phone support (8×5 CET)
- Email support (8×5 CET)
- Mentions/Watch
- SLAs (Business hours)
- +5 more
- Professional (Hosted, Monthly)€18/agent/month, unlimited agents
- Unlimited agents
- Phone support (8×5 CET)
- Email support (8×5 CET)
- Mentions/Watch
- SLAs (Business hours)
- +5 more
- Enterprise (Hosted)Contact sales
- Initial assessment
- Security advisories
- Starter (Self-hosted)€25/month, up to 35 agents
- Email support (8×5 CET)
- Mentions/Watch
- Enterprise (Self-hosted)Contact sales
- Corporation (Self-hosted)Contact sales
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
UVdesk
Leader- Etsy
- Shopify
- CS-Cart
- Magento
- Opencart
- PayPal
Zammad
- GitLab
- GitHub
- Placetel
- Sipgate
- Nagios
- Checkmk
- Monit
- i-doit
- LDAP
- SAML
- OpenID Connect
- Shibboleth
- S/MIME
- iCal
- WhatsApp Business
- Telegram
- Elasticsearch
- Grafana
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.