vioscale
Comparison

Smith.ai vs Thoughtly

On the evidence we track, Smith.ai leads this comparison with a composite score of 86/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Smith.ai full profile →Thoughtly full profile →
Machine formatsJSONMarkdownGraphQLor send Accept: application/json
★Smith.ai86
Thoughtly64
Score
Vioscale score
Smith.ai86 / 100low · 37%
Thoughtly64 / 100high · 75%
Pricing
Free tier
Smith.ai✗
Thoughtly✗
Model
Smith.aicommercial
Thoughtlycommercial
Price level
Smith.ailow
Thoughtlyhigh
Starting price
Smith.ai$10
Thoughtly$500
Transparent
Smith.ai✓
Thoughtly✓
Integrations
Count
Smith.ai7,000
Thoughtly200
Security
Disclosure policy
Smith.ai–
Thoughtly✓
Gdpr
Smith.ai–
Thoughtly✓
Hipaa
Smith.ai–
Thoughtly✓
Pci
Smith.ai–
Thoughtly✓
Soc2
Smith.ai–
Thoughtly✓
Reliability
Sla pct
Smith.ai–
Thoughtly99.9
Market
Availability

Capabilities

Feature-by-feature on the axes that matter for voice ai agents. “-” means undocumented, not absent.

Capabilities
Deployment model
Smith.aiNo code saas platform
ThoughtlyNo code saas platform
Sub second latency and interruption barget in handling
Smith.ai✓
Thoughtly✓
Dynamic mid call API function execution
Smith.ai✓
Thoughtly✓
Live human handoff and call transfer logic
Smith.ai✓
Thoughtly✓
Emotion prosody and custom voice cloning
Smith.ai✗
Thoughtly✓
Inbound reception and ivr routing replacement
Smith.ai✓
Thoughtly✓
Outbound dialing and campaign management
Smith.ai✓
Thoughtly✓
Post call transcription and CRM sync
Smith.ai✓
Thoughtly✓
Voicemail detection and answering machine drops
Smith.ai✗
Thoughtly✗
Twilio vonage bring your own carrier byoc support
Smith.ai✗
Thoughtly✓
SOC2 type ii
Smith.ai✗
Thoughtly✓
HIPAA compliance for medical appointment setting
Smith.ai✗
Thoughtly✓
Pricing model
Smith.aiPer minute usage based
ThoughtlyFlat monthly

What each one is

The product in its own terms, so the numbers below have context.

Smith.ai

Leader

Manages inbound and outbound business calls 24/7 using AI agents and live North America-based handlers to screen and qualify leads, capture intake details, and book appointments automatically into business systems.

Independently observed

Thoughtly

A SaaS platform that uses AI voice agents to call and engage leads, automatically follow up via SMS and email, and integrate with existing CRM and business tools. The system handles initial outreach, qualification, and routing while syncing results back to the customer's systems.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Smith.ai

Leader
from $10/contact/moSubscription

From $600/month (warm engagement, 50 contacts minimum) or $10,000/month (cold prospecting, 1,000 contacts minimum). Includes complimentary appointment booking, text/email follow-up, and first CRM integration.

  • Warm engagement$12/contact/month (50 contact minimum) plus $750 setup fee
    • 24/7 North America-based agents
    • Bilingual support available
    • Campaign tracking dashboard
    • 5 calls per contact with multi-channel engagement
    • Dedicated account manager
    • +2 more
  • Cold prospecting$10/contact/month (1,000 contact minimum)
    • 24/7 North America-based agents
    • Bilingual support available
    • Campaign tracking dashboard
    • 5 calls per contact with multi-channel engagement
    • Dedicated account manager
    • +2 more
as of verify ↗

Thoughtly

from $500/moSubscription

From $500/month. Usage-based billing above plan limits. No per-channel or per-seat fees.

  • Flex$500/month. Unlimited channels and minutes.
    • Voice, SMS, email, workflows
    • Unlimited usage across channels
    • 200+ integrations + REST API
    • Two-way CRM sync (HubSpot, Salesforce, Zoho)
    • 34+ languages, voice cloning
    • +1 more
  • ScaleContact sales
    • Everything in Flex
    • 100+ concurrent calls
    • Auto-QA + evals on every conversation
    • SOC 2 Type II reports + TCPA review
    • Dedicated CSM, Slack support, extended hours
    • +1 more
  • EnterpriseContact sales
    • Everything in Scale
    • Custom LLM (bring your own model)
    • HIPAA + BAA, PCI scope review
    • Dedicated infrastructure + data residency
    • SSO, SCIM, advanced RBAC
    • +2 more
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Smith.ai✓
Thoughtly✓
CLI
Smith.ai✗
Thoughtly✓
Deployment
Cloud / SaaS
Smith.ai✓
Thoughtly✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (9)
  • HubSpot
  • Salesforce
  • Zapier
  • Slack
  • Gmail
  • Typeform
  • Calendly
  • Acuity Scheduling
  • Airtable

Smith.ai

Leader
46 total - 37 not shared
  • Clio
  • Filevine
  • Lawmatics
  • MyCase
  • PracticePanther
  • ServiceTitan
  • Google Calendar
  • Microsoft Teams
  • Dropbox
  • OneDrive
  • Constant Contact
  • Xero
  • Square
  • PayPal
  • LawPay
  • TrialPay
  • CPACharge
  • Help Scout
  • Todoist
  • RingCentral
  • ActiveCampaign
  • CallRail
  • Housecall Pro
  • 3CX
  • +13 more
Independently observed

Thoughtly

24 total - 15 not shared
  • Zoho CRM
  • Pipedrive
  • Keap
  • GoHighLevel
  • Attio
  • Zoom
  • Google Sheets
  • Make
  • Zendesk
  • Shopify
  • Cal.com
  • Mindbody
  • Zoho Bookings
  • Trello
  • Smartsheet
Independently observed

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.