# Smith.ai vs Thoughtly

**Leader by vioscaleAI score:** Thoughtly

| Attribute | Smith.ai | Thoughtly |
|---|---|---|
| **vioscaleAI score** | 56.8 (17% (low)) | 65.4 (72% (medium)) |
| content.faq | `[{"answer":"An end-to-end intake platform that automatically answers calls, qualifies leads, schedules consultations, and captures client information directly into practice management systems for law firms. It is indexed under Voice AI Agents.","source":"https://smith.ai","question":"What is Smith.ai?","confidence":0.6},{"answer":"Smith.ai is a paid product; published pricing starts at $10 per contact per month. It is sold across 2 plans (Warm engagement and Cold prospecting). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://smith.ai/pricing/outreach-campaigns","question":"How much does Smith.ai cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Smith.ai. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://smith.ai","question":"What platforms does Smith.ai support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Smith.ai, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://smith.ai","question":"Can Smith.ai be self-hosted?","confidence":0.6},{"answer":"We have confirmed 46 integrations for Smith.ai, including Clio, Filevine, Lawmatics, MyCase, PracticePanther, HubSpot, Salesforce and ServiceTitan, plus 38 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://smith.ai","question":"What does Smith.ai integrate with?","confidence":0.6},{"answer":"Smith.ai is available worldwide. Its primary markets are the United States and Canada.","source":"https://smith.ai/pricing/outreach-campaigns","question":"Where is Smith.ai available?","confidence":0.5}]` | `[{"answer":"A SaaS platform that uses AI voice agents to call and engage leads, automatically follow up via SMS and email, and integrate with existing CRM and business tools. The system handles initial outreach, qualification, and routing while syncing results back to the customer's systems. It is indexed under Voice AI Agents.","source":"https://thoughtly.com/pricing","question":"What is Thoughtly?","confidence":0.6},{"answer":"Thoughtly is a paid product; published pricing starts at $500 per month. It is sold across 3 plans (Flex, Scale and Enterprise). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://thoughtly.com/pricing","question":"How much does Thoughtly cost?","confidence":0.6},{"answer":"Thoughtly supports the web and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://thoughtly.com/pricing","question":"What platforms does Thoughtly support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Thoughtly, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://thoughtly.com/pricing","question":"Can Thoughtly be self-hosted?","confidence":0.6},{"answer":"We have confirmed 24 integrations for Thoughtly, including Salesforce, HubSpot, Zoho CRM, Pipedrive, Keap, GoHighLevel, Attio and Calendly, plus 16 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://thoughtly.com/pricing","question":"What does Thoughtly integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, HIPAA and GDPR for Thoughtly. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Thoughtly not holding them. Always confirm compliance directly before you rely on it.","source":"https://thoughtly.com/company/security","question":"What security certifications does Thoughtly have?","confidence":0.7},{"answer":"Thoughtly is available worldwide. Its primary markets are the United States and the EU.","source":"https://thoughtly.com/pricing","question":"Where is Thoughtly available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A service providing around-the-clock call answering and lead qualification, with AI handling initial intake and human agents available for escalation, plus automatic integration with CRM and scheduling tools. | A SaaS platform using AI agents to automatically follow up with existing leads through voice, SMS, and email — particularly after missed calls or as part of multi-touch campaigns — with built-in compliance for telecommunications regulations. |
| features.capabilities | `{"soc2_type_ii":false,"pricing_model":"per_minute_usage_based","deployment_model":"no_code_saas_platform","embedded_website_intake_forms":true,"post_call_transcription_and_crm_sync":true,"smart_conflict_of_interest_screening":true,"marketing_roi_and_lead_source_tracking":true,"dynamic_mid_call_api_function_execution":true,"emotion_prosody_and_custom_voice_cloning":false,"outbound_dialing_and_campaign_management":true,"two_way_sms_text_messaging_drip_campaigns":true,"live_human_handoff_and_call_transfer_logic":true,"automated_consultation_appointment_scheduling":true,"inbound_reception_and_ivr_routing_replacement":true,"24_7_call_center_answering_service_integration":true,"one_click_push_to_practice_management_software":true,"voicemail_detection_and_answering_machine_drops":false,"hipaa_compliance_for_medical_appointment_setting":false,"twilio_vonage_bring_your_own_carrier_byoc_support":false,"sub_second_latency_and_interruption_barget_in_handling":true}` | `{"soc2_type_ii":true,"pricing_model":"flat_monthly","deployment_model":"no_code_saas_platform","post_call_transcription_and_crm_sync":true,"dynamic_mid_call_api_function_execution":true,"emotion_prosody_and_custom_voice_cloning":true,"outbound_dialing_and_campaign_management":true,"live_human_handoff_and_call_transfer_logic":true,"inbound_reception_and_ivr_routing_replacement":true,"voicemail_detection_and_answering_machine_drops":false,"hipaa_compliance_for_medical_appointment_setting":true,"twilio_vonage_bring_your_own_carrier_byoc_support":true,"sub_second_latency_and_interruption_barget_in_handling":true}` |
| integrations.count | 7,000 | 200 |
| integrations.list | `[{"name":"Clio"},{"name":"Filevine"},{"name":"Lawmatics"},{"name":"MyCase"},{"name":"PracticePanther"},{"name":"HubSpot"},{"name":"Salesforce"},{"name":"ServiceTitan"},{"name":"Zapier"},{"name":"Google Calendar"},{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"Dropbox"},{"name":"Gmail"},{"name":"OneDrive"},{"name":"Typeform"},{"name":"Constant Contact"},{"name":"Xero"},{"name":"Square"},{"name":"PayPal"},{"name":"LawPay"},{"name":"TrialPay"},{"name":"CPACharge"},{"name":"Help Scout"},{"name":"Todoist"},{"name":"RingCentral"},{"name":"Calendly"},{"name":"Acuity Scheduling"},{"name":"ActiveCampaign"},{"name":"CallRail"},{"name":"Housecall Pro"},{"name":"3CX"},{"name":"8x8"},{"name":"1-VoIP"},{"name":"800.com"},{"name":"AccuLynx"},{"name":"Act!"},{"name":"Actionstep"},{"name":"Agile CRM"},{"name":"Airtable"},{"name":"Angi Leads"},{"name":"AppointmentCore"},{"name":"Appointy"},{"name":"Apptoto"},{"name":"Assembly Neos"},{"name":"AXvoice"},{"name":"Lawcus CRM","native":true,"category":"crm"},{"name":"Make","native":true,"category":"automation","direction":"bidirectional"},{"name":"Grasshopper","native":true,"category":"phone","direction":"inbound"}]` | `[{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Zoho CRM"},{"name":"Pipedrive"},{"name":"Keap"},{"name":"GoHighLevel"},{"name":"Attio"},{"name":"Calendly"},{"name":"Zoom"},{"name":"Google Sheets"},{"name":"Airtable"},{"name":"Slack"},{"name":"Gmail"},{"name":"Zapier"},{"name":"Make"},{"name":"Zendesk"},{"name":"Shopify"},{"name":"Acuity Scheduling"},{"name":"Cal.com"},{"name":"Mindbody"},{"name":"Zoho Bookings"},{"name":"Typeform"},{"name":"Trello"},{"name":"Smartsheet"},{"name":"ElevenLabs","native":true,"category":"voice","direction":"bidirectional"}]` |
| market.availability | `{"primaryMarkets":["US","CA"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US","EU"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Warm engagement","summary":"$12/contact/month (50 contact minimum) plus $750 setup fee","features":["24/7 North America-based agents","Bilingual support available","Campaign tracking dashboard","5 calls per contact with multi-channel engagement","Dedicated account manager","AI-driven outbound workflows","Custom engagement cadence"],"minSeats":50,"commitment":"monthly","components":[{"kind":"per_unit","unit":"contact","amount":12,"period":"month","currency":"USD"},{"kind":"one_time","amount":750,"currency":"USD"}],"description":"Improve inbound speed-to-lead, upsell current clients, or reactivate past customers","contactSales":false},{"free":false,"name":"Cold prospecting","summary":"$10/contact/month (1,000 contact minimum)","features":["24/7 North America-based agents","Bilingual support available","Campaign tracking dashboard","5 calls per contact with multi-channel engagement","Dedicated account manager","AI-driven outbound workflows","Custom engagement cadence"],"minSeats":1000,"commitment":"monthly","components":[{"kind":"per_unit","unit":"contact","amount":10,"period":"month","currency":"USD"}],"description":"Reach and build relationships with new contacts to create sales opportunities","contactSales":false}],"addOns":[{"name":"Dedicated Spanish line","components":[{"kind":"per_unit","unit":"contact","amount":2,"period":"month","currency":"USD"}]},{"name":"Extended intake","components":[{"kind":"per_unit","unit":"contact","amount":3,"period":"month","currency":"USD"}]},{"name":"Call recording & transcription","components":[{"kind":"per_unit","unit":"contact","amount":0.5,"period":"month","currency":"USD"}]},{"name":"Microsoft Teams notifications","components":[{"kind":"per_unit","unit":"contact","amount":1,"period":"month","currency":"USD"}]},{"name":"Local caller ID matching","components":[{"kind":"per_unit","unit":"number","amount":5,"period":"month","currency":"USD"}]},{"name":"Transfer destinations","components":[{"kind":"per_unit","unit":"destination","amount":7.5,"period":"month","currency":"USD"}]}],"summary":"From $600/month (warm engagement, 50 contacts minimum) or $10,000/month (cold prospecting, 1,000 contacts minimum). Includes complimentary appointment booking, text/email follow-up, and first CRM integration.","currency":"USD","freeTier":false,"sourceUrl":"https://smith.ai/pricing/outreach-campaigns","retrievedAt":"2026-08-25T21:44:46.621Z","startingPrice":{"unit":"contact","amount":10,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Flex","summary":"$500/month. Unlimited channels and minutes.","features":["Voice, SMS, email, workflows","Unlimited usage across channels","200+ integrations + REST API","Two-way CRM sync (HubSpot, Salesforce, Zoho)","34+ languages, voice cloning","Email support + Expert Sessions"],"components":[{"kind":"fixed","amount":500,"period":"month","currency":"USD"}],"description":"For teams getting inbound conversion off the ground.","contactSales":false,"includedLimits":{"integrations":"200+","sms_per_month":"Unlimited","voice_minutes":"Unlimited","concurrent_calls":"10"}},{"free":false,"name":"Scale","summary":"Tailored pricing. Enterprise-grade support and compliance.","features":["Everything in Flex","100+ concurrent calls","Auto-QA + evals on every conversation","SOC 2 Type II reports + TCPA review","Dedicated CSM, Slack support, extended hours","99.9% uptime SLA + white-glove onboarding"],"description":"For teams running production inbound across multiple channels.","contactSales":true,"includedLimits":{"voice_minutes":"Unlimited","concurrent_calls":"100"}},{"free":false,"name":"Enterprise","summary":"Custom pricing. Full compliance and infrastructure control.","features":["Everything in Scale","Custom LLM (bring your own model)","HIPAA + BAA, PCI scope review","Dedicated infrastructure + data residency","SSO, SCIM, advanced RBAC","Phone hotline + 24/7 named TAM","Custom integrations + private APIs"],"description":"For regulated verticals and high-volume operations (1M+ minutes/month).","contactSales":true}],"summary":"From $500/month. Usage-based billing above plan limits. No per-channel or per-seat fees.","currency":"USD","freeTier":false,"sourceUrl":"https://thoughtly.com/pricing","retrievedAt":"2026-08-21T11:06:14.044Z","startingPrice":{"amount":500,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | no | no |
| pricing.model | commercial | commercial |
| pricing.price_level | unknown | high |
| pricing.starting_price | `{"amount":10,"currency":"USD"}` | `{"amount":500,"currency":"USD"}` |
| pricing.transparent | no | yes |
| reliability.sla_pct | - | 99.9 |
| security.disclosure_policy | - | yes |
| security.gdpr | - | yes |
| security.hipaa | - | yes |
| security.pci | - | yes |
| security.soc2 | - | yes |
| security.trust_center | - | https://thoughtly.com/blog/sms-a2p-10dlc-compliance-ai-follow-up |

## Capabilities (Voice AI Agents)

| Capability | Smith.ai | Thoughtly |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | No code saas platform | No code saas platform |
| Sub second latency and interruption barget in handling | ✓ | ✓ |
| Dynamic mid call API function execution | ✓ | ✓ |
| Live human handoff and call transfer logic | ✓ | ✓ |
| Emotion prosody and custom voice cloning | ✗ | ✓ |
| Inbound reception and ivr routing replacement | ✓ | ✓ |
| Outbound dialing and campaign management | ✓ | ✓ |
| Post call transcription and CRM sync | ✓ | ✓ |
| Voicemail detection and answering machine drops | ✗ | ✗ |
| Twilio vonage bring your own carrier byoc support | ✗ | ✓ |
| SOC2 type ii | ✗ | ✓ |
| HIPAA compliance for medical appointment setting | ✗ | ✓ |
| Pricing model | Per minute usage based | Flat monthly |

*Source: vioscaleAI. Generated 2026-10-15T21:38:27.282Z. "-" = undocumented, not absent.*