RingCentral vs Zoom
On the evidence we track, RingCentral leads this comparison with a composite score of 76/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.
Capabilities
Feature-by-feature on the axes that matter for collaboration software. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
RingCentral
LeaderA communication platform enabling businesses to automate and analyze customer interactions through AI-powered voice, messaging, and video capabilities. It helps organizations manage communications, improve customer satisfaction, and gain insights from customer interactions at scale.
Zoom
A comprehensive unified communications solution offering video conferencing, instant messaging, cloud-based phone service, webinars, and workplace collaboration features, deployable in cloud or on-premises environments.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
RingCentral
LeaderFrom $20/user/month (billed annually). Free trial available.
- Core$20/user/month (billed annually)
- Unlimited domestic calling
- On-demand call recording
- 100 toll-free minutes
- 25 SMS per user per month
- HD meetings (200 participants)
- +4 more
- Advanced$25/user/month (billed annually)
- Everything in Core
- CRM integrations
- Connect multiple sites
- Core reporting and insights
- 1000 toll-free minutes
- +6 more
- Ultra$35/user/month (billed annually)
- Everything in Advanced
- 10000 toll-free minutes
- 200 SMS per user per month
- RingCentral Webinar
- Historical and real-time insights
- +3 more
- Customer Engagement BundleContact sales
- Everything in Ultra
- Business SMS Booster
- Call Queues Booster
Zoom
- School and Campus-
- Meetings up to 300 participants for 30 hours
- Team Chat with direct, channel, and group messaging
- Unlimited whiteboards
- Screen sharing with co-annotation
- Breakout rooms and polling
- +9 more
- School and Campus Plus-
- All School and Campus features plus:
- Zoom Phone with unlimited internal calling
- Metered outbound calling within US & Canada
- 10GB cloud storage per user
- LTI integration
- +5 more
- EnterpriseContact sales
- Meetings up to 500+ participants
- Webinars up to 500 attendees
- Unlimited cloud storage
- Zoom Phone with unlimited calling
- Conference Room Connector
- +3 more
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
- Microsoft 365
RingCentral
Leader- Salesforce
- HubSpot
- Zendesk
- Microsoft Teams
- Google Workspace
- Bullhorn
- Netsuite
- ServiceNow
- Sugar CRM
- Dynamics
- ChatGPT
- Claude
Zoom
- Skype for Business (Lync)
- Learning Tools Interoperability (LTI)
- Third-party applications via App Marketplace
RingCentral or Zoom: which one depends on you
A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.
Free to run, no account needed to start. How the evaluation works
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.