Retently vs Zonka Feedback
On the evidence we track, Zonka Feedback leads this comparison with a composite score of 50/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.
Capabilities
Feature-by-feature on the axes that matter for nps tools. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Retently
Collects customer satisfaction and effort scores across every customer touchpoint, then uses AI to analyze feedback at scale and automatically identify actions to protect revenue and loyalty.
Zonka Feedback
LeaderMulti-channel feedback collection and customer experience management platform that gathers feedback through surveys, tickets, chats, and reviews, then uses AI to analyze patterns, identify recurring issues, and automatically trigger workflows to drive customer satisfaction improvements.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Retently
- Basic-
- Pro-
- EnterpriseContact sales
- Salesforce 2-way integration
- Custom integrations
- API access
- SAML 2.0 SSO
- 2FA enforcement
- +5 more
Zonka Feedback
LeaderFrom $49/user/mo. 14-day free trial, no credit card required.
- Starting Plan$49/user/mo
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
- Salesforce
- Freshdesk
Retently
- Shopify
- Gorgias
- Klaviyo
- Claude
- ChatGPT
Zonka Feedback
Leader- Zendesk
- Intercom
- Google Reviews
- App Store
- Play Store
- Front
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.