# Retently vs Survicate

**Leader by vioscaleAI score:** Survicate

| Attribute | Retently | Survicate |
|---|---|---|
| **vioscaleAI score** | 36.4 (23% (low)) | 62.6 (75% (high)) |
| content.faq | `[{"answer":"Provides programmatic access to customer survey campaigns, feedback collection, and satisfaction scoring through RESTful APIs. Supports multiple delivery channels including email, in-app, embeds, and third-party integrations. It is indexed under NPS Tools.","source":"https://www.retently.com","question":"What is Retently?","confidence":0.6},{"answer":"Retently is sold across 3 plans: Basic, Pro and Enterprise. We have not confirmed a published price for every tier. There is no free tier. Pricing changes often, so verify at source before relying on it.","source":"https://www.retently.com/pricing/enterprise/","question":"How much does Retently cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Retently. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.retently.com","question":"What platforms does Retently support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Retently, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.retently.com/pricing/enterprise/","question":"Can Retently be self-hosted?","confidence":0.6},{"answer":"We have confirmed 9 integrations for Retently, including Salesforce, Shopify, Gorgias, Klaviyo, Freshdesk, Claude, ChatGPT and Microsoft Power Platform, plus 1 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.retently.com","question":"What does Retently integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Retently. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Retently not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.retently.com/security/disclosure-policy/","question":"What security certifications does Retently have?","confidence":0.7},{"answer":"Retently is available worldwide. Its primary markets are the United States, the EU and Australia.","source":"https://www.retently.com/pricing/enterprise/","question":"Where is Retently available?","confidence":0.75}]` | `[{"answer":"Survicate is a feedback and survey platform that helps product, marketing, and customer experience teams collect customer insights through surveys delivered via email, web, mobile, and other channels. It provides survey creation, distribution, analysis, and integration with business systems. It is indexed under NPS Tools.","source":"https://survicate.com/pricing/","question":"What is Survicate?","confidence":0.6},{"answer":"Survicate offers a free tier, so you can start without paying. Paid plans start at $114 per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://survicate.com/pricing/","question":"Is Survicate free?","confidence":0.6},{"answer":"Survicate supports the web, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://survicate.com/pricing/","question":"What platforms does Survicate support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Survicate, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://survicate.com/pricing/","question":"Can Survicate be self-hosted?","confidence":0.6},{"answer":"We have confirmed 18 integrations for Survicate, including ActiveCampaign, Google Analytics, Google Tag Manager, HubSpot, Salesforce, Slack, Zapier and Microsoft Teams, plus 10 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://survicate.com/pricing/","question":"What does Survicate integrate with?","confidence":0.6},{"answer":"We have independently confirmed ISO 27001, HIPAA and GDPR for Survicate. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Survicate not holding them. Always confirm compliance directly before you rely on it.","source":"https://survicate.com/legal-compliance/","question":"What security certifications does Survicate have?","confidence":0.7},{"answer":"Survicate is available worldwide. The vendor is headquartered in Poland.","source":"https://survicate.com/pricing/","question":"Where is Survicate available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A service that allows AI assistants to interact with Retently survey and customer feedback data through natural language commands, including NPS score retrieval, feedback search and management, and survey sending. | A feedback and survey management platform that collects customer input through multiple channels and provides AI-powered analysis to extract trends, identify themes, and surface actionable insights from the collected responses. |
| features.capabilities | `{"in_app_javascript_survey_triggering":true,"email_signature_and_direct_send_embeds":true,"automated_net_promoter_score_calculation":true,"csat_and_ces_customer_effort_score_support":true}` | `{"pricing_model":"flat_subscription","slack_ms_teams_alert_sync":true,"salesforce_hubspot_crm_sync":true,"zendesk_intercom_helpdesk_sync":true,"sms_text_message_survey_delivery":false,"in_app_javascript_survey_triggering":true,"automated_recurring_cadence_throttling":true,"email_signature_and_direct_send_embeds":true}` |
| integrations.count | 1 | 44 |
| integrations.list | `[{"name":"Salesforce"},{"name":"Shopify"},{"name":"Gorgias"},{"name":"Klaviyo"},{"name":"Freshdesk"},{"name":"Claude"},{"name":"ChatGPT"},{"name":"Microsoft Power Platform","native":true},{"name":"Intercom","native":true}]` | `[{"name":"ActiveCampaign"},{"name":"Google Analytics"},{"name":"Google Tag Manager"},{"name":"HubSpot"},{"name":"Salesforce"},{"name":"Slack"},{"name":"Zapier"},{"name":"Microsoft Teams","native":true,"category":"chat","direction":"bidirectional"},{"name":"Salesforce CRM","native":true,"category":"crm","direction":"bidirectional"},{"name":"Intercom","native":true,"category":"helpdesk","direction":"bidirectional"},{"name":"Zendesk","native":true,"category":"helpdesk","direction":"bidirectional"},{"name":"Salesforce Marketing Cloud (Pardot)","native":true,"category":"marketing","direction":"bidirectional"},{"name":"Customer.io","native":true,"category":"marketing","direction":"outbound"},{"name":"Braze","native":true,"category":"marketing"},{"name":"Google Sheets","native":true,"direction":"outbound"},{"name":"Segment","native":false,"category":"data","direction":"outbound"},{"name":"Webhooks","native":true,"direction":"bidirectional"},{"name":"React Native","native":true},{"name":"Flutter","native":true},{"name":"Unity","native":true}]` |
| market.availability | `{"primaryMarkets":["US","EU","AU"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"PL","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Basic","contactSales":false},{"free":false,"name":"Pro","contactSales":false},{"free":false,"name":"Enterprise","features":["Salesforce 2-way integration","Custom integrations","API access","SAML 2.0 SSO","2FA enforcement","Role-based access control","Custom Data Processing Agreement","Named Customer Success Manager","White-label survey delivery","Data residency in EU, US, or Australia"],"description":"Custom contracts with region-specific data hosting and dedicated support","contactSales":true}],"freeTier":false,"sourceUrl":"https://www.retently.com/pricing/enterprise/","retrievedAt":"2026-08-19T17:44:45.721Z","freeTrialDays":7}` | `{"type":"subscription","plans":[{"free":false,"name":"Growth","summary":"$114/mo billed annually","features":["Unlimited multichannel surveys","Built-in email sending","Research Hub","AI Agent and MCP","25+ integrations","Data In/Out","Multilingual surveys","Custom branding","10 user seats, 2 teams","Standard survey logic","1 dashboard","Target surveys by attributes & events","Webhooks and Export API","Dedicated CSM and outcomes plan","1:1 human training","Custom ToS, DPA, and NDA","SAML SSO, access logs","On-demand security Q&A"],"commitment":"annual","components":[{"kind":"fixed","amount":114,"period":"month","currency":"USD"}],"description":"Entry-level plan with curated features","contactSales":false,"includedLimits":{"data_points_per_month":"1000","survey_responses_per_month":"250"}},{"free":false,"name":"Pro","summary":"$349/mo, billed monthly or annually","features":["Custom response limit","Pro integrations","Custom branding with CSS","Custom user seats & teams","Advanced survey logic","10 dashboards","Target surveys by attributes & events"],"components":[{"kind":"fixed","amount":349,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Enterprise","summary":"$569+/year (custom)","features":["Custom yearly response pool","Custom number of dashboards","40+ native integrations","Advanced enterprise features"],"components":[{"kind":"fixed","amount":569,"period":"year","currency":"USD"}],"contactSales":true}],"summary":"From $114/mo billed annually. 10-day free trial with 25 responses.","currency":"USD","freeTier":true,"sourceUrl":"https://survicate.com/pricing/","retrievedAt":"2026-09-28T13:44:40.349Z","freeTrialDays":10,"startingPrice":{"amount":114,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | unknown | high |
| pricing.starting_price | - | `{"amount":114,"currency":"USD"}` |
| pricing.transparent | no | yes |
| reliability.status_page | - | yes |
| security.certifications | - | `[{"name":"ISO/IEC 27001","status":"active"}]` |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | yes |
| security.hipaa | - | yes |
| security.iso27001 | - | yes |
| security.pci | - | yes |
| security.trust_center | https://www.retently.com/legal/privacy/ | https://survicate.com/security/ |

## Capabilities (NPS Tools)

| Capability | Retently | Survicate |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Automated net promoter score calculation | ✓ | - |
| Csat and ces customer effort score support | ✓ | - |
| In app javascript survey triggering | ✓ | ✓ |
| Email signature and direct send embeds | ✓ | ✓ |
| SMS text message survey delivery | - | ✗ |
| Automated recurring cadence throttling | - | ✓ |
| Detractor alert routing workflows | - | - |
| Salesforce hubspot CRM sync | - | ✓ |
| Zendesk intercom helpdesk sync | - | ✓ |
| Slack ms teams alert sync | - | ✓ |
| SOC2 type ii | - | - |
| Pricing model | - | Flat subscription |

*Source: vioscaleAI. Generated 2026-10-16T18:31:33.781Z. "-" = undocumented, not absent.*