Qualaroo vs Retently
No leader: the top candidate Qualaroo has only 0.25 confidence (low), below the 0.35 needed to declare a winner. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.
Capabilities
Feature-by-feature on the axes that matter for nps tools. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Qualaroo
A feedback collection platform that allows companies to deploy targeted surveys across websites and mobile apps, then use artificial intelligence to automatically analyze responses and surface insights about customer sentiment and motivations.
Retently
Collects customer satisfaction and effort scores across every customer touchpoint, then uses AI to analyze feedback at scale and automatically identify actions to protect revenue and loyalty.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Qualaroo
From $19.99/month (billed annually). Free tier with up to 50 responses.
- FreeFree
- Unlimited surveys
- Up to 50 responses forever
- In-app surveys (iOS & Android)
- Basic analytics
- Multi-language support (70+ languages)
- Business$19.99/month billed annually at $239.88/year
- Unlimited surveys
- Email integrations
- 1000 email sends per month
- AI sentiment analysis
- Mobile SDKs (iOS & Android)
- +1 more
- Professional$49.99/month billed annually at $599.88/year
- All Business features
- Advanced integrations (HubSpot, Salesforce, Tableau, Slack, Zapier)
- Identify API
- Report and Design APIs
- Role-based access controls
- +1 more
- Enterprise$149.99/month, annual plans only, billed at $1798.88/year
- All features
- API and webhook access
- SAML and SSO integration
- Organization-wide collaboration
- Enterprise concierge support
- +3 more
Retently
- Basic-
- Pro-
- EnterpriseContact sales
- Salesforce 2-way integration
- Custom integrations
- API access
- SAML 2.0 SSO
- 2FA enforcement
- +5 more
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
- Salesforce
Qualaroo
- Mailchimp
- Vertical Response
- Segment
- HubSpot
- Tableau
- Slack
- Intercom
- Mixpanel
- Amplitude
- Google Analytics
- Zapier
Retently
- Shopify
- Gorgias
- Klaviyo
- Freshdesk
- Claude
- ChatGPT
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.