vioscale
Comparison

PolyAI vs Thoughtly

On the evidence we track, Thoughtly leads this comparison with a composite score of 64/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

PolyAI full profile →Thoughtly full profile →
Machine formatsJSONMarkdownGraphQLor send Accept: application/json
PolyAI47
★Thoughtly64
Score
Vioscale score
PolyAI47 / 100medium · 60%updating
Thoughtly64 / 100high · 75%updating
Pricing
Free tier
PolyAI✗
Thoughtly✗
Model
PolyAIcommercial
Thoughtlycommercial
Price level
PolyAIunknown
Thoughtlyhigh
Starting price
PolyAI–
Thoughtly$500
Transparent
PolyAI✗
Thoughtly✓
Integrations
Count
PolyAI1
Thoughtly200
Security
Disclosure policy
PolyAI–
Thoughtly✓
Gdpr
PolyAI✓
Thoughtly✓
Hipaa
PolyAI✓
Thoughtly✓
Iso27001
PolyAI✓
Thoughtly–
Pci
PolyAI✓
Thoughtly✓
Soc2
PolyAI✓
Thoughtly✓
Reliability
Sla pct
PolyAI99.9
Thoughtly99.9
Market
Availability

Capabilities

Feature-by-feature on the axes that matter for voice ai agents. “-” means undocumented, not absent.

Capabilities
Deployment model
PolyAINo code saas platform
ThoughtlyNo code saas platform
Sub second latency and interruption barget in handling
PolyAI✓
Thoughtly✓
Dynamic mid call API function execution
PolyAI✓
Thoughtly✓
Live human handoff and call transfer logic
PolyAI✓
Thoughtly✓
Emotion prosody and custom voice cloning
PolyAI✓
Thoughtly✓
Inbound reception and ivr routing replacement
PolyAI✓
Thoughtly✓
Outbound dialing and campaign management
PolyAI-
Thoughtly✓
Post call transcription and CRM sync
PolyAI✓
Thoughtly✓
Voicemail detection and answering machine drops
PolyAI-
Thoughtly✗
Twilio vonage bring your own carrier byoc support
PolyAI-
Thoughtly✓
SOC2 type ii
PolyAI✓
Thoughtly✓
HIPAA compliance for medical appointment setting
PolyAI✓
Thoughtly✓
Pricing model
PolyAI-
ThoughtlyFlat monthly

What each one is

The product in its own terms, so the numbers below have context.

PolyAI

A cloud-based platform that enables organizations to build, deploy, and manage conversational voice AI agents for customer interactions. Provides both visual no-code builder and developer SDK options, with built-in compliance, security, and integration capabilities.

Independently observed

Thoughtly

Leader

A SaaS platform that uses AI voice agents to call and engage leads, automatically follow up via SMS and email, and integrate with existing CRM and business tools. The system handles initial outreach, qualification, and routing while syncing results back to the customer's systems.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

PolyAI

Usage-based

Per-minute usage pricing; custom quotes required

as of verify ↗

Thoughtly

Leader
from $500/moSubscription

From $500/month. Usage-based billing above plan limits. No per-channel or per-seat fees.

  • Flex$500/month. Unlimited channels and minutes.
    • Voice, SMS, email, workflows
    • Unlimited usage across channels
    • 200+ integrations + REST API
    • Two-way CRM sync (HubSpot, Salesforce, Zoho)
    • 34+ languages, voice cloning
    • +1 more
  • ScaleContact sales
    • Everything in Flex
    • 100+ concurrent calls
    • Auto-QA + evals on every conversation
    • SOC 2 Type II reports + TCPA review
    • Dedicated CSM, Slack support, extended hours
    • +1 more
  • EnterpriseContact sales
    • Everything in Scale
    • Custom LLM (bring your own model)
    • HIPAA + BAA, PCI scope review
    • Dedicated infrastructure + data residency
    • SSO, SCIM, advanced RBAC
    • +2 more
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
PolyAI✓
Thoughtly✓
CLI
PolyAI✓
Thoughtly✓
Deployment
Cloud / SaaS
PolyAI✓
Thoughtly✓
Self-hosted
PolyAI✓
Thoughtly✗
On-premise
PolyAI✓
Thoughtly✗

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

PolyAI

1 total
  • ModMed
Independently observed

Thoughtly

Leader
24 total
  • Salesforce
  • HubSpot
  • Zoho CRM
  • Pipedrive
  • Keap
  • GoHighLevel
  • Attio
  • Calendly
  • Zoom
  • Google Sheets
  • Airtable
  • Slack
  • Gmail
  • Zapier
  • Make
  • Zendesk
  • Shopify
  • Acuity Scheduling
  • Cal.com
  • Mindbody
  • Zoho Bookings
  • Typeform
  • Trello
  • Smartsheet
Independently observed

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.