vioscaleAI
Comparison

PolyAI vs Thoughtly

No clear leader: Thoughtly (65.4) and PolyAI (62.3) are within the 5-point margin; treat as a tie. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.

PolyAI full profile →Thoughtly full profile →
Machine formatsMarkdownJSONGraphQLMarkdown is open. JSON and GraphQL need a free key.
PolyAI62
Thoughtly65
Score
vioscaleAI score
PolyAI62 / 100medium · 62%
Thoughtly65 / 100medium · 72%
Pricing
Free tier
PolyAI✗
Thoughtly✗
Model
PolyAIcommercial
Thoughtlycommercial
Price level
PolyAIunknown
Thoughtlyhigh
Starting price
PolyAI–
Thoughtly$500
Transparent
PolyAI✗
Thoughtly✓
Integrations
Count
PolyAI130
Thoughtly200
Security
Certifications
Disclosure policy
PolyAI–
Thoughtly✓
Gdpr
PolyAI✓
Thoughtly✓
Hipaa
PolyAI✓
Thoughtly✓
Iso27001
PolyAI✓
Thoughtly–
Pci
PolyAI✓
Thoughtly✓
Soc2
PolyAI✓
Thoughtly✓
Trust center
Reliability
Sla pct
PolyAI99.9
Thoughtly99.9
Market
Availability
Content
Faq
PolyAI6 items
Thoughtly7 items

Capabilities

Feature-by-feature on the axes that matter for voice ai agents. “-” means undocumented, not absent.

Capabilities
Deployment model
PolyAINo code saas platform
ThoughtlyNo code saas platform
Sub second latency and interruption barget in handling
PolyAI✓
Thoughtly✓
Dynamic mid call API function execution
PolyAI✓
Thoughtly✓
Live human handoff and call transfer logic
PolyAI✓
Thoughtly✓
Emotion prosody and custom voice cloning
PolyAI✓
Thoughtly✓
Inbound reception and ivr routing replacement
PolyAI✓
Thoughtly✓
Outbound dialing and campaign management
PolyAI-
Thoughtly✓
Post call transcription and CRM sync
PolyAI✓
Thoughtly✓
Voicemail detection and answering machine drops
PolyAI-
Thoughtly✗
Twilio vonage bring your own carrier byoc support
PolyAI-
Thoughtly✓
SOC2 type ii
PolyAI✓
Thoughtly✓
HIPAA compliance for medical appointment setting
PolyAI✓
Thoughtly✓
Pricing model
PolyAIPer minute usage based
ThoughtlyFlat monthly

What each one is

The product in its own terms, so the numbers below have context.

PolyAI

An enterprise platform for designing, building, and running AI voice agents that handle customer conversations across multiple channels including voice, SMS, and chat, with pre-built integrations and low-latency dialog models.

Independently observed

Thoughtly

A SaaS platform using AI agents to automatically follow up with existing leads through voice, SMS, and email — particularly after missed calls or as part of multi-touch campaigns — with built-in compliance for telecommunications regulations.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

PolyAI

Usage-based

Usage-based pricing per minute of voice agent usage

  • Usage-basedContact sales
    • 24/7 support with web ticket portal and emergency phone line
    • 99.9% SLA uptime guarantee
    • 24/7 data infrastructure with load balancing
    • Regular audits and third-party penetration testing
    • Latest system features and upgrades
    • +1 more
as of verify ↗

Thoughtly

from $500/moSubscription

From $500/month. Usage-based billing above plan limits. No per-channel or per-seat fees.

  • Flex$500/month. Unlimited channels and minutes.
    • Voice, SMS, email, workflows
    • Unlimited usage across channels
    • 200+ integrations + REST API
    • Two-way CRM sync (HubSpot, Salesforce, Zoho)
    • 34+ languages, voice cloning
    • +1 more
  • ScaleContact sales
    • Everything in Flex
    • 100+ concurrent calls
    • Auto-QA + evals on every conversation
    • SOC 2 Type II reports + TCPA review
    • Dedicated CSM, Slack support, extended hours
    • +1 more
  • EnterpriseContact sales
    • Everything in Scale
    • Custom LLM (bring your own model)
    • HIPAA + BAA, PCI scope review
    • Dedicated infrastructure + data residency
    • SSO, SCIM, advanced RBAC
    • +2 more
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
PolyAI✓
Thoughtly✓
CLI
PolyAI✓
Thoughtly✗
Deployment
Cloud / SaaS
PolyAI✓
Thoughtly✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (2)
  • Salesforce
  • Zendesk

PolyAI

13 total - 11 not shared
  • ModMed
  • Epic
  • OpenTable
  • Stripe
  • GitHub
  • Amazon Web Services
  • Five9
  • NICE
  • Twilio
  • Verizon Business
  • GoTo
Independently observed

Thoughtly

25 total - 23 not shared
  • HubSpot
  • Zoho CRM
  • Pipedrive
  • Keap
  • GoHighLevel
  • Attio
  • Calendly
  • Zoom
  • Google Sheets
  • Airtable
  • Slack
  • Gmail
  • Zapier
  • Make
  • Shopify
  • Acuity Scheduling
  • Cal.com
  • Mindbody
  • Zoho Bookings
  • Typeform
  • Trello
  • Smartsheet
  • ElevenLabs
Independently observed
Still deciding?

PolyAI or Thoughtly: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.