# PolyAI vs Thoughtly

| Attribute | PolyAI | Thoughtly |
|---|---|---|
| **vioscaleAI score** | 62.3 (62% (medium)) | 65.4 (72% (medium)) |
| content.faq | `[{"answer":"A cloud-based platform that enables organizations to build, deploy, and manage conversational voice AI agents for customer interactions. Provides both visual no-code builder and developer SDK options, with built-in compliance, security, and integration capabilities. It is indexed under Voice AI Agents.","source":"https://poly.ai/pricing","question":"What is PolyAI?","confidence":0.6},{"answer":"PolyAI does not publish its prices. Pricing is quoted on request, across 1 plan (Usage-based), so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://poly.ai/pricing","question":"How much does PolyAI cost?","confidence":0.6},{"answer":"PolyAI supports the web and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://poly.ai/pricing","question":"What platforms does PolyAI support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for PolyAI, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://poly.ai/pricing","question":"Can PolyAI be self-hosted?","confidence":0.6},{"answer":"We have confirmed 5 integrations for PolyAI, including ModMed, Epic, OpenTable, Stripe and GitHub. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://poly.ai/pricing","question":"What does PolyAI integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for PolyAI. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as PolyAI not holding them. Always confirm compliance directly before you rely on it.","source":"https://poly.ai/blog/glba-compliance-ai","question":"What security certifications does PolyAI have?","confidence":0.7}]` | `[{"answer":"A SaaS platform that uses AI voice agents to call and engage leads, automatically follow up via SMS and email, and integrate with existing CRM and business tools. The system handles initial outreach, qualification, and routing while syncing results back to the customer's systems. It is indexed under Voice AI Agents.","source":"https://thoughtly.com/pricing","question":"What is Thoughtly?","confidence":0.6},{"answer":"Thoughtly is a paid product; published pricing starts at $500 per month. It is sold across 3 plans (Flex, Scale and Enterprise). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://thoughtly.com/pricing","question":"How much does Thoughtly cost?","confidence":0.6},{"answer":"Thoughtly supports the web and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://thoughtly.com/pricing","question":"What platforms does Thoughtly support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Thoughtly, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://thoughtly.com/pricing","question":"Can Thoughtly be self-hosted?","confidence":0.6},{"answer":"We have confirmed 24 integrations for Thoughtly, including Salesforce, HubSpot, Zoho CRM, Pipedrive, Keap, GoHighLevel, Attio and Calendly, plus 16 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://thoughtly.com/pricing","question":"What does Thoughtly integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, HIPAA and GDPR for Thoughtly. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Thoughtly not holding them. Always confirm compliance directly before you rely on it.","source":"https://thoughtly.com/company/security","question":"What security certifications does Thoughtly have?","confidence":0.7},{"answer":"Thoughtly is available worldwide. Its primary markets are the United States and the EU.","source":"https://thoughtly.com/pricing","question":"Where is Thoughtly available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | An enterprise platform for designing, building, and running AI voice agents that handle customer conversations across multiple channels including voice, SMS, and chat, with pre-built integrations and low-latency dialog models. | A SaaS platform using AI agents to automatically follow up with existing leads through voice, SMS, and email — particularly after missed calls or as part of multi-touch campaigns — with built-in compliance for telecommunications regulations. |
| features.capabilities | `{"soc2_type_ii":true,"pricing_model":"per_minute_usage_based","deployment_model":"no_code_saas_platform","post_call_transcription_and_crm_sync":true,"dynamic_mid_call_api_function_execution":true,"emotion_prosody_and_custom_voice_cloning":true,"live_human_handoff_and_call_transfer_logic":true,"inbound_reception_and_ivr_routing_replacement":true,"hipaa_compliance_for_medical_appointment_setting":true,"sub_second_latency_and_interruption_barget_in_handling":true}` | `{"soc2_type_ii":true,"pricing_model":"flat_monthly","deployment_model":"no_code_saas_platform","post_call_transcription_and_crm_sync":true,"dynamic_mid_call_api_function_execution":true,"emotion_prosody_and_custom_voice_cloning":true,"outbound_dialing_and_campaign_management":true,"live_human_handoff_and_call_transfer_logic":true,"inbound_reception_and_ivr_routing_replacement":true,"voicemail_detection_and_answering_machine_drops":false,"hipaa_compliance_for_medical_appointment_setting":true,"twilio_vonage_bring_your_own_carrier_byoc_support":true,"sub_second_latency_and_interruption_barget_in_handling":true}` |
| integrations.count | 130 | 200 |
| integrations.list | `[{"name":"ModMed"},{"name":"Epic","native":true,"category":"healthcare","direction":"bidirectional"},{"name":"OpenTable","native":true,"category":"booking","direction":"bidirectional"},{"name":"Stripe","native":true,"category":"payments","direction":"outbound"},{"name":"GitHub","native":true,"category":"development","direction":"inbound"},{"name":"Amazon Web Services","native":true},{"name":"Five9","native":true,"category":"telephony","direction":"bidirectional"},{"name":"NICE","native":true,"category":"telephony","direction":"bidirectional"},{"name":"Salesforce","native":true,"category":"crm","direction":"bidirectional"},{"name":"Twilio","native":true,"category":"telephony","direction":"bidirectional"},{"name":"Verizon Business","native":true,"category":"telephony","direction":"bidirectional"},{"name":"Zendesk","native":true,"category":"crm","direction":"bidirectional"},{"name":"GoTo","native":true,"category":"telephony","direction":"bidirectional"}]` | `[{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Zoho CRM"},{"name":"Pipedrive"},{"name":"Keap"},{"name":"GoHighLevel"},{"name":"Attio"},{"name":"Calendly"},{"name":"Zoom"},{"name":"Google Sheets"},{"name":"Airtable"},{"name":"Slack"},{"name":"Gmail"},{"name":"Zapier"},{"name":"Make"},{"name":"Zendesk"},{"name":"Shopify"},{"name":"Acuity Scheduling"},{"name":"Cal.com"},{"name":"Mindbody"},{"name":"Zoho Bookings"},{"name":"Typeform"},{"name":"Trello"},{"name":"Smartsheet"},{"name":"ElevenLabs","native":true,"category":"voice","direction":"bidirectional"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US","EU"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"web":true}` | `{"web":true}` |
| pricing | `{"type":"usage","plans":[{"free":false,"name":"Usage-based","features":["24/7 support with web ticket portal and emergency phone line","99.9% SLA uptime guarantee","24/7 data infrastructure with load balancing","Regular audits and third-party penetration testing","Latest system features and upgrades","SOC 2, ISO 27001, HIPAA, GDPR, PCI DSS compliance standard"],"description":"Per-minute pricing model for voice agent usage","contactSales":true}],"summary":"Usage-based pricing per minute of voice agent usage","currency":"USD","freeTier":false,"sourceUrl":"https://poly.ai/pricing","retrievedAt":"2026-09-10T09:07:01.831Z"}` | `{"type":"subscription","plans":[{"free":false,"name":"Flex","summary":"$500/month. Unlimited channels and minutes.","features":["Voice, SMS, email, workflows","Unlimited usage across channels","200+ integrations + REST API","Two-way CRM sync (HubSpot, Salesforce, Zoho)","34+ languages, voice cloning","Email support + Expert Sessions"],"components":[{"kind":"fixed","amount":500,"period":"month","currency":"USD"}],"description":"For teams getting inbound conversion off the ground.","contactSales":false,"includedLimits":{"integrations":"200+","sms_per_month":"Unlimited","voice_minutes":"Unlimited","concurrent_calls":"10"}},{"free":false,"name":"Scale","summary":"Tailored pricing. Enterprise-grade support and compliance.","features":["Everything in Flex","100+ concurrent calls","Auto-QA + evals on every conversation","SOC 2 Type II reports + TCPA review","Dedicated CSM, Slack support, extended hours","99.9% uptime SLA + white-glove onboarding"],"description":"For teams running production inbound across multiple channels.","contactSales":true,"includedLimits":{"voice_minutes":"Unlimited","concurrent_calls":"100"}},{"free":false,"name":"Enterprise","summary":"Custom pricing. Full compliance and infrastructure control.","features":["Everything in Scale","Custom LLM (bring your own model)","HIPAA + BAA, PCI scope review","Dedicated infrastructure + data residency","SSO, SCIM, advanced RBAC","Phone hotline + 24/7 named TAM","Custom integrations + private APIs"],"description":"For regulated verticals and high-volume operations (1M+ minutes/month).","contactSales":true}],"summary":"From $500/month. Usage-based billing above plan limits. No per-channel or per-seat fees.","currency":"USD","freeTier":false,"sourceUrl":"https://thoughtly.com/pricing","retrievedAt":"2026-08-21T11:06:14.044Z","startingPrice":{"amount":500,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | no | no |
| pricing.model | commercial | commercial |
| pricing.price_level | unknown | high |
| pricing.starting_price | - | `{"amount":500,"currency":"USD"}` |
| pricing.transparent | no | yes |
| reliability.sla_pct | 99.9 | 99.9 |
| security.certifications | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"ISO 27001","status":"active"},{"name":"PCI DSS","status":"active"}]` | - |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.iso27001 | yes | - |
| security.pci | yes | yes |
| security.soc2 | yes | yes |
| security.trust_center | https://poly.ai/security | https://thoughtly.com/blog/sms-a2p-10dlc-compliance-ai-follow-up |

## Capabilities (Voice AI Agents)

| Capability | PolyAI | Thoughtly |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | No code saas platform | No code saas platform |
| Sub second latency and interruption barget in handling | ✓ | ✓ |
| Dynamic mid call API function execution | ✓ | ✓ |
| Live human handoff and call transfer logic | ✓ | ✓ |
| Emotion prosody and custom voice cloning | ✓ | ✓ |
| Inbound reception and ivr routing replacement | ✓ | ✓ |
| Outbound dialing and campaign management | - | ✓ |
| Post call transcription and CRM sync | ✓ | ✓ |
| Voicemail detection and answering machine drops | - | ✗ |
| Twilio vonage bring your own carrier byoc support | - | ✓ |
| SOC2 type ii | ✓ | ✓ |
| HIPAA compliance for medical appointment setting | ✓ | ✓ |
| Pricing model | Per minute usage based | Flat monthly |

*Source: vioscaleAI. Generated 2026-10-16T20:49:32.039Z. "-" = undocumented, not absent.*