vioscaleAI
Comparison

Planhat vs Totango

On the evidence we track, Planhat leads this comparison with a composite score of 49/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.

Planhat full profile →Totango full profile →
Machine formatsMarkdownJSONGraphQLMarkdown is open. JSON and GraphQL need a free key.
★Planhat49
Totango40
Score
vioscaleAI score
Planhat49 / 100medium · 58%
Totango40 / 100low · 39%
Pricing
Free tier
Planhat✗
Totango–
Model
Planhatquote
Totangocommercial
Price level
Planhatunknown
Totangounknown
Transparent
Planhat✗
Totango✗
Integrations
Count
Planhat40
Totango26
Security
Certifications
PlanhatSOC 2 Type II, ISO 27001
Totango–
Disclosure policy
Planhat–
Totango✓
Gdpr
Planhat✓
Totango✓
Iso27001
Planhat✓
Totango✓
Soc2
Planhat✓
Totango✓
Trust center
Reliability
Status page
Planhat✓
Totango–
Market
Availability
Content
Faq
Planhat6 items
Totango5 items

Capabilities

Feature-by-feature on the axes that matter for customer success. “-” means undocumented, not absent.

Capabilities
Multi dimensional customer health scoring
Planhat✓
Totango-
Automated workflow playbook orchestration
Planhat✓
Totango-
Qbr business review slide auto generation
Planhat✓
Totango-
Nps csat survey native collection
Planhat-
Totango-
Product telemetry event ingestion
Planhat✓
Totango-
Revenue mrr expansion churn forecasting
Planhat✓
Totango-
Salesforce hubspot CRM sync
Planhat✓
Totango-
Zendesk intercom helpdesk sync
Planhat✓
Totango-
Segment amplitude telemetry sync
Planhat✓
Totango-
SOC2 type ii
Planhat✓
Totango-
ISO 27001
Planhat✓
Totango✓
Pricing model
Planhat-
Totango-

What each one is

The product in its own terms, so the numbers below have context.

Planhat

Leader

A platform for sales and customer success teams that uses AI agents to automate work across the customer lifecycle, providing unified customer data and analytics to reduce churn and enable revenue expansion.

Independently observed

Totango

Totango is a customer success platform designed with data security and privacy as core architectural principles.

Independently observed

Pricing

List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.

Planhat

Leader
Quote-based

Custom pricing — contact sales for quote

as of verify ↗

Totango

Subscription
as of verify ↗

Platform & deployment

Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.

Platforms
Web
Planhat✓
Totango✓
iOS
Planhat✗
Totango✓
Android
Planhat✗
Totango✓
Deployment
Cloud / SaaS
Planhat✓
Totango✓

Integrations

What each product connects to. Counts come from the vendor's own integration directory where one exists.

In common (9)
  • Salesforce
  • Hubspot
  • Slack
  • Microsoft Teams
  • Zendesk
  • Intercom
  • Pendo
  • Gong
  • Zapier

Planhat

Leader
43 total - 34 not shared
  • Anthropic
  • BigQuery
  • Snowflake
  • OpenAI
  • Azure OpenAI
  • Google Gemini
  • Email
  • Calendar
  • Gemini
  • Pipedrive
  • Gmail
  • Outlook
  • Google Calendar
  • Outlook Calendar
  • Freshdesk
  • Help Scout
  • Mixpanel
  • Amplitude
  • Segment
  • Fathom
  • Fireflies
  • Jiminny
  • PostgreSQL
  • AWS S3
  • +10 more
Independently observed

Totango

26 total - 17 not shared
  • Jira Service Management
  • Looker
  • Microsoft Outlook
  • Monday
  • PowerBI
  • SAP Marketing Cloud
  • Segment.io
  • ServiceNow
  • Stripe
  • Tableau
  • Tray.io
  • Zoom
  • Zuora
  • Dropbox
  • Google Cloud Storage
  • Qualtrics
  • Sendgrid
Independently observed
Still deciding?

Planhat or Totango: which one depends on you

A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.

Free to run, no account needed to start. How the evaluation works

Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.