Pipedrive vs SugarCRM
On the evidence we track, Pipedrive leads this comparison with a composite score of 68/100. Scores are only directly comparable because these tools share a category; the full breakdown and every source is below.
Capabilities
Feature-by-feature on the axes that matter for crm software. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Pipedrive
LeaderA sales CRM that enables teams to track sales pipelines, qualify leads, manage deals, and automate sales workflows to boost sales efficiency and revenue
SugarCRM
A sales platform enhanced with machine learning to help teams manage customer data, streamline selling processes, and identify growth opportunities. It provides guidance on next steps and flags at-risk deals to help sales representatives succeed.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Pipedrive
LeaderFrom £14/user/mo. Free 14-day trial.
- Starter£14/user/mo
- Lead, calendar and pipeline management
- Real-time sales feed
- 500+ integrations
- Lite£39/user/mo
- Full email sync with tracking
- Automations and nurturing sequences
- Subscriptions and forecast reports
- Meeting scheduler and contacts timeline
- Growth£59/user/mo
- Lead generation and routing
- Custom scoring and company data enrichment
- AI-powered multi-email tools
- E-signatures for quotes and proposals
- Premium£79/user/mo
- Account security rules and alerts
- Phone and email data enrichment
- Sandbox testing account
- Extended phone support
SugarCRM
From $59/user/month billed annually. 15 user minimum.
- Standard$59/user/month billed annually, 15 user minimum
- Accounts & contact management
- Lead & opportunity management
- Quote management
- Activity management
- Pipeline management
- +5 more
- Advanced$85/user/month billed annually, 15 user minimum
- All Standard features
- Case management
- Bug tracking
- Sugar Intelligence
- sales-i
- +2 more
- Premier$135/user/month billed annually, 15 user minimum
- All Advanced features
- Geo mapping
- Discover
- 2x file managed storage
- 2x data managed storage
- +2 more
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
Pipedrive
Leader- Zapier
- WhatsApp Business
- Surfe
- JustCall
- Microsoft Teams
- Google Meet
- Gmail
- Outlook
- Zoom
- Lemlist
- PandaDoc
- QuickBooks
- sevdesk
- Lexware
- Asana
- SMS API
- SallyAI
- CloudTalk
- Xero
- Trello
- SMS API INTEGRATOR
- Apollo.io
- +4 more
SugarCRM
- Dropbox
- DocuSign
- Microsoft Office
- SharePoint
- ZoomInfo
- Epicor
- NetSuite
- Sage
- SYSPRO
- LinkedIn Sales Navigator
Pipedrive or SugarCRM: which one depends on you
A composite score cannot know your constraints. Describe them and both get re-weighted against what you actually need, with the evidence behind every position.
Free to run, no account needed to start. How the evaluation works
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.