Olark vs Smartsupp
No leader: the top candidate Smartsupp has only 0.25 confidence (low), below the 0.35 needed to declare a winner. The attribute-by-attribute breakdown below, with a source and date on every value, is the honest way to compare them.
Capabilities
Feature-by-feature on the axes that matter for live chat. “-” means undocumented, not absent.
What each one is
The product in its own terms, so the numbers below have context.
Olark
An AI agent that educates visitors using current website and documentation content, proactively helps based on visitor behavior and history, and seamlessly connects to human support when needed.
Smartsupp
A cloud-based customer support platform that combines live chat agents with AI-powered chatbots and workflow automation across multiple channels into a single dashboard.
Pricing
List pricing as published by each vendor, with the date we read it. Always verify at the source before you buy.
Smartsupp
Free plan available. Paid plans billed monthly or annually. 14-day free trial. Mira AI Agent from $16 per 100 conversations/year.
- FreeFree
- Live chat
- Visitor information and history
- Basic automation workflows
- Mira AI Agent$16 per 100 conversations
- AI shopping assistant
- Product recommendations
- Configurable human handover
- Automatic product training from feeds and FAQs
Platform & deployment
Where each product runs and how it can be hosted. A dash means undocumented, not unsupported.
Integrations
What each product connects to. Counts come from the vendor's own integration directory where one exists.
Olark
- HubSpot
- Salesforce
- ActiveCampaign
- Webhooks
- Zapier
- Slack
- Google Analytics
- Freshdesk
- SugarCRM
Smartsupp
- WordPress
- WooCommerce
- PrestaShop
- Facebook Messenger
Comparison generated from independently-sourced facts. Every value links to its source and retrieval date. See the method.